Farm Direct Avis 

2 154
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... Voir plus

Noté 5 sur 5 étoiles

Farm Direct is a supplier of an extraordinarily wide range of products, both fresh and packaged/tinned from all manner of small scale farmers and growers in the UK. Excellent service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been using Farm Direct for a few years, and absolutely love it. The food is great quality, you can choose what you like (not limited to boxes), you know where everything comes from, and the team... Voir plus

Noté 5 sur 5 étoiles

I had a very good first experience with Farm Direct and I am impressed by the quality of food and their service. I loved the vegetables, and with a quite large catalogue, Farm direct provides very goo... Voir plus

À propos de l'entreprise

  1. Supermarché
  2. aussi dans
  3. Magasin d'alimentation bio
  4. Magasin d'articles saisonniers
  5. Primeur
  6. Service de commande de repas en ligne
  7. Service de livraison des courses

Écrit par l'entreprise

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(2 154)

141 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Eggs went stale way before the best…

Eggs went stale way before the best before date. I am requesting a full refund

26 juin 2025
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Réponse de Farm Direct

hi Aaron

i am very sorry for this.

Yes i can see that this has happened twice with the same product (duck eggs) within a few weeks - we did respond the first time on the 11th of June (eggs were delivered thursday 29th May), asking for details so we could follow this up, but i never heard back.

And this last time, after we delivered eggs on thursday 26th June) and you said they were stale on the 8th July, before the use by date of the 15th July) - i did pick up with our supplier and they have asked if we can collect the product to look into us.

temperatures have obviously been very high these last few weeks, and we havent had complaints about this product elsewhere - eggs are a bit unusual in being a shorter dated ambient product - perhaps they have been affected by the high temperatures.

we have refunded this second time requested, i am not clear what needed to be refunded from the first time, as it wasnt stated.

but i am very sorry for the inconvenience caused,

Robert

Noté 5 sur 5 étoiles

Love this company

Love this company! It’s a small operation, but they have so many great products, the veg boxes are amazing value, and they’re just really nice & trustworthy people to deal with.

29 juin 2025
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Réponse de Farm Direct

hi Neil,
thanks so much for you encouraging feedback, its hugely appreciated,
Robert

Noté 5 sur 5 étoiles

Excellent products & service

It's been a great experience since I started using this service. I don't live near a farm, so order from Farm Direct, easy to do on line. Huge selection of products to choose from. Delivery turns up on time in the given time slot. Driver is always cheerful and helpful since I can't lift anything heavy he puts it in my kitchen for me. Had a few experiences where product has not been available but the bill is adjusted accordingly.
All round an excellent service I highly recommend.
Help the farmers, buy direct.

29 juin 2025
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Réponse de Farm Direct

hi Brenda,
thanks so much for you encouraging feedback, its hugely appreciated,
Robert

Noté 3 sur 5 étoiles

Past it's best

The produce was ripe and over ripe. It had to be consumed the same or next day. It wasn't great quality. It doesn't compare either with the fruit and veg market stall or the supermarket.

29 juin 2025
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Réponse de Farm Direct

hi Raana
i am sorry for this poor service - you did raise an issue about the courgettes - they were picked on the monday, delivered to us on the tuesday, and delivered to you on the friday - we do only get one weekly delivery of the organic courgettes in, and it was very hot that last week of June and it has not always been easy to keep produce in the condition we would like it to have been,
the item was refunded, i am sorry for the inconvenience caused,
Robert

Noté 5 sur 5 étoiles

Excellent!

29 juin 2025
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Réponse de Farm Direct

hi Junaid,
thanks for the encouraging feedback, very much appreciated,
Robert

Noté 5 sur 5 étoiles

Excellent service and delivery

Excellent service and delivery
Great food

29 juin 2025
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Réponse de Farm Direct

hi Ian,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

Fresh produce and a great selection.

Fresh produce and a great selection of produce and pantry items. And what's best is the minimal packaging.

29 juin 2025
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Réponse de Farm Direct

hi Michele,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert

Noté 3 sur 5 étoiles

Efficient delivery, website needs work

Order was delivered promptly and efficiently. The website is rather poorly laid out. I would appreciate an option that allowed you to buy without setting up an account (guest checkout). It took a long time to do this and to pay. Otherwise, fine.

26 juin 2025
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Réponse de Farm Direct

hi Tim
thanks for this fair feedback - yes we are planning to shift out online platform this year to make it more modern and improved
thanks
Robert

Noté 5 sur 5 étoiles

Very happy with it

Prices are reasonable,, products good,
Good delivery drivers.
What more can one ask for

29 mai 2025
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Réponse de Farm Direct

hi Naira,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

So good!!! Amazing Service and Outstanding Quality!

Amazing Service and Outstanding Quality!

I've been ordering for months now and I absolutely love it! The produce is always fresh, tasty, and top quality. As a member, I get to choose which vegetables and fruits I receive each week, which is such a great feature. The service is consistently fantastic, and I really appreciate the minimal packaging – it's almost non-existent! I’m so happy with this experience and highly recommend it!

23 juin 2025
Avis spontané
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Réponse de Farm Direct

hi Marta,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

These are lovely people

These are lovely people - truly local and caring. I've been ordering from them for years. If you live in North London and want to support a genuine outfit then these are your guys!

15 juin 2025
Avis spontané
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Réponse de Farm Direct

hi Saira,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

Love these guys

Just looking for somewhere to give these guys a good review--I switched to farm direct after getting tired of services that were more "box" centric (they also provide boxes, but I've done my own order so I can get what I want). They carry my preferred brand of hummus, the drivers are lovely, I don't end up with additional packaging to recycle (I meet the drivers and take the produce directly into my own bag), rarely when something is damaged they're very good about giving you a refund, and the produce is genuinely good.

6 juin 2025
Avis spontané
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Réponse de Farm Direct

hi Mythili,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

Can’t rate them highly enough

Can’t rate them highly enough. Great quality, reasonable prices, eco friendly and great customer service. I recommend to all my friends

30 mai 2025
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Réponse de Farm Direct

hi Bamber,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 4 sur 5 étoiles

Great Service.

Great products packed well and delivered in good time.

29 mai 2025
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Réponse de Farm Direct

hi Kerry,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

Delivered on time and as expected

Delivered on time and as expected - great quality

30 mai 2025
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Réponse de Farm Direct

hi Carole,
thanks so much for your support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

Great produce at a good price

Great produce at a good price, good choice and service. Buying from farm direct also supports farmers much more than buying from supermarkets.

29 mai 2025
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Réponse de Farm Direct

hi Paul,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

• “Fresh, Reliable, and Truly Personal Service

I’ve been a loyal customer of Farm Direct for over three years, and I couldn’t be happier with the service and the quality of their products.
Everything is always incredibly fresh — from meat to fruits and vegetables — but I’m especially impressed with the fish. It’s always top quality!

The customer service is excellent.
A special thank you to Robert, who is always kind, responsive, and ready to help whenever I need something. It makes such a difference!

Thank you, Farm Direct, for your consistency and care. I truly appreciate everything you do!

29 mai 2025
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Réponse de Farm Direct

hi Lilia,
thanks so much for your great support, for the encouraging feedback, it is very much appreciated,
Robert

Noté 5 sur 5 étoiles

Great service

Farm direct had coffee that I could not get anywhere else. They communicated really well and delivered when they said they would. Excellent service.

29 mai 2025
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Réponse de Farm Direct

hi Micah,
thanks so much for the encouraging feedback, it is very much appreciated,
Robert

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