Fashion Szn Avis 

I have now bought 3 items from them. All items were true to size, great quality and very flattering for my size. I feel they really understand a curvy body. I always get compliments.

I ordered my normal size but both items came up small. I went online to arrange a return. I don’t have a printer or a car and I’m disabled. The addresses to return from also weren’t that close either.
First of all my parcel went to a house 14 but in the next village. Luckily the people there came to my house with my parcel. Not very impressed all round really.

Beautiful, stunning dress. Good quality and fast delivery,
However I returned another dress, which took over 4 weeks to refund. I had to chase twice . Good quality clothes but refund policy is very slow.

Hi there. I love Fashion SZN. I have found the style that suits me best now and am very happy with how the dresses and tops are styled and feel really comfortable and get loads of compliments. Thank you Fashion SZN

Clothes are beautifully made. Maybe size down rather than your actual size. That's my opinion

It is not your fault directly but Royal Mail did not deliver my parcel. The dress was purchased through Bohoo whom I have not been able to refund my 53 pounds for me.
It took a long time for me to get through to a real human.

I haven't got a designated safe place for my deliveries, and I certainly haven't said my orders should be left in a dirty bin.
I would kindly like my money refunded.
I didn't receive the first dress to Royal Mail"s error so I bought a replacement.
The dress is beautiful and the second delivery went smoothly.
The problem is my 53 pound reimbursement.

I ordered two items. Was charged for two items but only received one
It was only when I emailed was I apologised to and told 2nd item was out of stock and they would refund the item and postage. As yet havent received any refund. Dress I ordered was to big, they sent smaller size very promptly and label to return other . .
First experience and hasn't left me feeling ill return however dresses are lovely so We shall see.

Only sent 1 of the 2 items I ordered ! Still awaiting confirmation on what happens next are they still sending a replacement item ! Very disappointed with communication

I bought 3 dresses on the 12th July and they were returned the next day at the time of writing this review I still haven't received a refund or any communication from the company after 2 emails to customer service. The quality of the dresses was not what I expected for the price and that's why I returned them but this is nothing in comparison to the returns process. I just want a refund so I can close any dealings with them so disappointed because they look so different onlne.
Edited score as I have received a refund but still disappointed with purchase.

I shopped through Debenhams website. The dress is poor quality and the delivery company is absolutely uncomfortable to use. They are going to charge me for delivery back. Ridiculous. Nobody does that, especially for returns. I’m waiting 7 days for refund. Nothing worse than this company!

Great fit - go off their recommendations on size for what you enter - arrived yesterday (a little slow) but a perfect fit.
Not bad quality at all for what you pay. Looks like photos

I ordered 3 dresses to try on for a wedding I was attending. They arrived quickly and each one fitted beautifully. I only intended on keeping one but decided to keep two!
The returns process was straightforward, I emailed them to ask for a QR code as I don’t have a printer and I received my refund promptly once they had received the dress back to the warehouse. 10/10 would recommend. Looking forward to buying more in the future.

I wasn’t overly keen on the dresses once I took them out of the parcel (I bought 3) I thought for the price they would have been of a better quality.

I gave them a try on just in case they were better once on. I bought the 16 going on size guide. Totally wrong fit if your tall (5’8)

Looked like a right Wally. Sending back seemed quite straight forward but only did this yesterday

I sillyly ordered the wrong size and paid for next day delivery as I needed it for a weekend away. I emailed fashion szn as soon as I realised and they sent someone over to the actual warehouse to change the dress for the correct size and the dress still came the next day, correct size and everything! Blown away by the customer service! Recommend to anyone! Brilliant company to deal with!! 🤗

The skirt was far too big, even for a 16. Trying to return it but still awaiting an email with the QR code for a week now. I found the return process less than clear.

Following the response I have replied to the original email to request the QR code be resent. Having now received the QR code its only fair to update my review as I am very happy with the response. I would be happy to use them again.

Having had to return an item as it was not suitable .
It's now been over 3 weeks and I still haven't had my full refund of £60 .
This is dreadful customer service ,yes 5 to 7 working days is acceptable but three weeks is not .

Made my first purchase last week, A dress for my brothers wedding. Delivery was quick, The dress is perfect! I wouldn't normally wear such a bold colour but it's beautiful and definitely converted me! I will be buying more.

Really beautiful and trendy items, very reasonably priced too for the quality! I will definitely be ordering again.