FENSA LimitedAvis 

FENSA don't do anything on the inspection other than check the glass with a device, does it have a safety and fire bracket. FENSA don't check the size, fitting quality and help to stop any potential damp issues.

I was told they would report an issues to the window company and they would reinspect but not heard anything for months.

Don't trust the recommendations if you are planning to upgrade. FENSA certificate is not worth the paper it's printed on.

I contacted FENSA Spoke to a lovely Gentleman by the name of Stephen Gambrell.All my issues was listened to and dealt with promptly without any problems. I found him very helpful indeed and very informative. Wish there was more people like him out there when dealing with a company.
Many thanks again Mr Gambrell job well done very much appreciated.

Beverley Spencer

Astonishing efficient retrieval of certificates from 10 years ago, emailed through within 5 minutes. Thank you Heather!!

What a pig headed company. Assume complaints is a complaint against a window company and not against FENSA. No phone no for this helpful Heather that other people have found or anyone else for that matter to help people having difficulties ordering certificates.- only an email link which I hope they use if someone on their staff needs an ambulance.

Sounds like Heather is very helpful when dishing out FENSA certificates - wait till they need to make a claim - that's where the problems in customer service arise

Although problem not fully resolved they were very quick in helping me as much as possible and very polite.

Heather was amazing..... helpful is an understatement.
Within 1 hour we had the certificate.
Thank you so much

I had trouble navigating the online form to order replacement certificates for double glazing. I rang to ask for help and a delightful lady, Heather, took the whole thing out of my hands and manually entered my information and took payment. Within five minutes the certificates had been emailed to me. What fantastic service and what a lovely lady.

Extremely efficient service from Heather for replacement FENSA cert.
Responded to my email enquiry promptly and then organised my replacement certificate in no time at all.
Thank you Heather.

Needed a replacement certificate for work done in 2009, certificate lost. It took about two minutes online and then I received the certificate by email immediately. Very impressed, thank you Fensa.

Was kept informed when I had to wait in a short queue only waiting for few minutes. Fensa’s staff were helpful, efficient and the problem was quickly dealt with successfully

I urgently needed a copy of my Fensa certificate in order to comply with my solicitors request whilst selling my house. Spoke to a wonderfully efficient lady called
Heather Parker. She had it sorted, paid for and emailed off to my solicitor before you could say Boo!!!! Wonderful Service, great customer relations and a credit to your company! Top Marks!

Thank you Heather Gibson Parker for having the patience, professionalism and kindness to fully explain the issues of trickle vents in a Conservation Area.
You have been amazing and FENSA are lucky to have you..
Watch out for the Magpie!!

Fensa is a waste of time , my builders didn’t fit my doors correctly and refused to acknowledge this , so I had an independent report carried out by Risa , this showed all the errors and what needed correcting. The builders stopped answering my calls so as they are Fensa registered I reached out to Fensa , they have no phone number so by email only. I was then told by fensa they couldn't help me as I didn’t have a certificate. Exactly, this is part of the problem, I needed their help to resolve this did just got fobbed off. The builder wins every time . !!!

Fends have not updated the changed local authority codes since April when several authorities merged. Local authority changes were planned years ahead what were they not ready? I have lost a house sale and they do not seem interested. Their lack of progress has cost me more than the window installation.

Spoke to a lovely lady as my cert was incorrect from my window company. The lady sorted it all out very quickly. Very impressed with their efficiency

Just getting the run round, complete cowboy job fitting of bay windows as the company hasn’t registered the work fensa won’t inspect.
What’s the point of fensa ?

FENSA are a waste of time, FENSA installer did not register certificate. FENSA could not careless, they said call Building control and ask them for a certificate. What is the point of this organisation??????

I’ve recently been trying to resolve a cracked door frame which is under guarantee. It was recommended to me that I contact FENSA.

My first stop was the FENSA website which I found really easy to navigate. It made it clear what FENSA can do - and crucially, what it cannot do.

With this information, I sent a message to their support team via the message portal online.

I received a reply within a couple of hours from Heather Parker who gave me some brilliant contacts/pointers about where to find the right help and support.

I’ve followed up on those contacts and I’m amazed at what help is out there for consumers facing installation faults and disputes.

I now feel much clearer on my consumer rights, how to seek redress and more than anything, I feel I have professional people I can turn to for advice and support.

Thank you!

Every time I have had a reason to contact FENSA, I have had the very best customer service! They've bent over backwards to assist when I've had customer's who require their certificates in a hurry. Heather called regarding an issue this morning and could not have been more pleasant and helpful. Many thanks from Thextons