We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Voir plus
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Lisez les avis des autres
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Voir plus
L'entreprise a répondu
Had work done from safestyle on finance & they told us we were covered by this company. The back door is warped & needs replacing but they told us because it was paid for on finance there's nothing th... Voir plus
L'entreprise a répondu
Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
3,9
Bien
195 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I would not recommend this company…
I would not recommend this company based on my experience.
A glass unit installed by the company shattered spontaneously during the warranty period. The remaining glass is located above the area where my children regularly sit and eat, leaving us with an ongoing safety concern while we wait for the issue to be resolved.
What has disappointed me most is not simply the failure itself, but the way my complaint has been handled. I requested the inspection report, technical evidence supporting the rejection of my warranty claim, and clarification of how the company concluded there was no manufacturing defect. Instead, I was told it is impossible to determine the cause because the evidence is no longer available, while at the same time my warranty claim was rejected. I find those two positions difficult to reconcile.
I also asked what action would be taken to address the potentially dangerous remaining glass panel, but my concerns about safety were not meaningfully addressed. Instead, I was directed to claim through my home insurance.
I am now escalating my complaint and seeking independent expert advice. If the matter is resolved fairly, I will happily update this review. Until then, I cannot recommend a company whose after-sales service and warranty process have left me with serious concerns.
3 juillet 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with the handling of your claim and appreciate the opportunity to respond.
We understand that discovering a broken glass unit can be concerning, particularly when you have raised questions about the safety of the remaining glazing. Customer safety is something we take very seriously, and we are sorry that you feel your concerns have not been adequately addressed.
Our insurance assessments are performed by independent glazing experts and our insurance decisions are based on the experts findings and in accordance with policy terms and conditions. Where the available evidence does not support that a manufacturing defect is the cause of the failure, we are unable to uphold the claim under the warranty. We appreciate that this may not be the outcome you were hoping for.
As your complaint is currently being escalated, it would not be appropriate for us to comment further on the specific details of your case in a public forum. We remain committed to cooperating fully with the ongoing process and will abide by any final outcome.
We value all customer feedback and continually review our processes to ensure we provide the highest possible standard of service. We hope the matter can be concluded fairly and appreciate you acknowledging that you will update your review once the process has been completed.
The Ombudsman will treat you fairly, unlike Installsure.
Finally, after eighteen months of being lied to then ignored by Installsure our defective unit was replaced, solely because of the intervention of the Financial Services Ombudsman. Installsure even ignored the Ombudsman’s repeated requests for information but eventually had to accept their ruling, honour the guarantee and pay us compensation. To all Installsure victims our advice is: use the Ombudsman service. You will get a fair hearing and a just settlement.
1 juillet 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your feedback.
We're sorry to learn that you remain dissatisfied with your experience. While we appreciate that there were differing views regarding the handling of your claim, we have always sought to manage the matter in accordance with the terms and conditions of the guarantee and the information available throughout the process.
We fully respect the Financial Ombudsman Service and, as is our policy, accepted and implemented their final decision, including replacing the unit and paying the compensation awarded.
Although we recognise that this outcome was not reached as quickly as either party would have liked, we are pleased that the matter has now been resolved. We remain committed to treating all customers fairly and continually reviewing our processes to improve the service we provide.
We wish you all the best for the future.
We used Installsure to arrange our IBG…
We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful throughout, answering our questions quickly and making sure everything was in place when we needed it. Couldn't have asked for a smoother experience. Highly recommend.
18 juin 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your experience. We're delighted to hear that arranging your IBG insurance through Installsure was a smooth and straightforward process. Karan will be pleased to know that his support, responsiveness, and attention to detail made a positive difference throughout your tender application. We truly appreciate your recommendation and look forward to assisting you again in the future !
Had work done from safestyle on finance…
Had work done from safestyle on finance & they told us we were covered by this company. The back door is warped & needs replacing but they told us because it was paid for on finance there's nothing they can do. Why give us the paperwork in the first place if not valid? Avoid installsure i wish i had.
17 juin 2026
Avis spontané
Réponse de Installsure
Thank you for your feedback, and we're sorry to hear about the issues you're experiencing with your door.
As explained in our correspondence, where an installation has been paid for using a finance agreement, protection may be available under Section 75 of the Consumer Credit Act. In these circumstances, the finance provider is jointly liable and would be responsible for assessing and progressing any claim relating to faulty goods or the installation.. We understand this may be frustrating, and we recommend contacting your finance provider directly regarding the warped door . As also outlined in our letter, if a Section 75 claim is not successful, we would be happy to review the matter through the IBG process. We hope this helps clarify the situation.
First class.
First class.
Was kept informed and updated throughout the full process.5*
10 juin 2026
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
First Class Support
Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved first class support, guidance and a very prompt conclusion to effect a renewal. Our misfortune was dealt with so effectively. Thankyou.
8 mai 2026
Avis spontané
Réponse de Installsure
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Becks McKay was able to provide you with professional support, clear guidance, and a prompt resolution during such an unfortunate situation. Delivering a smooth and supportive claims experience is extremely important to us, and your feedback is greatly appreciated. We’re pleased we could help bring matters to a positive conclusion for you
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
Installsure Service
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the process. Karan specifically made our process seamless and was extremely professional throughout. We look forward to many successful years in partnership with Installsure.
1 mai 2026
Avis spontané
Réponse de Installsure
Thank you so much for your kind words and for placing your trust in Installsure once again. It’s fantastic to hear that your experience was seamless and that the process felt clear and well-supported from start to finish. Karan will be especially pleased to know his professionalism made such a positive impact.
We truly value your partnership and are excited to support your business in the years ahead. Here’s to many more successful milestones together!
The agent Becks McKay went out of her…
The agent Becks McKay went out of her way to help with the claim.
Although there was a lot of documentation that was needed, her requests were always explicit and it helped clear the claim quickly
25 avril 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your experience with us.
We're delighted to hear that Becks McKay provided such dedicated support while handling your claim. It’s great to know that her clear and detailed communication made the process easier to navigate, even with the amount of documentation required.
We truly value your feedback and are pleased that Becks’ efforts helped resolve your claim efficiently. We'll be sure to pass along your kind words to her.
Thank you again for choosing us.
Thank you Karan
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly.
Shame about the long wait before speaking ( hold music ), but Karan made up for that being so helpful.
30 avril 2026
Avis spontané
Réponse de Installsure
Thank you so much for your kind feedback. We're really pleased to hear that Karan was able to assist you in a helpful and polite manner, and that your query was resolved quickly.
We sincerely apologize for the long wait you experienced before speaking with a representative. We understand how frustrating that can be. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable.
Your patience is greatly appreciated, and your feedback helps us continue to improve our service. Thank you again for taking the time to share your experience.
Great customer service
Great customer service , Very helpful and quick response once all information is supplied .
16 avril 2026
Avis spontané
Réponse de Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Insurance Claim
Claim dealt with efficiently. Not the quickest procedure and a couple of bad communications.
16 mars 2026
Avis spontané
Réponse de Installsure
Thank you for your feedback. We’re pleased to hear that your claim was handled efficiently overall, though we’re sorry to learn that the process did not meet expectations in terms of speed and communication.
We understand how important clear and timely updates are, and we appreciate you highlighting where we can improve. Your comments have been noted and will be shared with the team to help us enhance our service going forward.
If there’s anything further you’d like to discuss about your experience, please don’t hesitate to get in touch.
Extremely Strict Criteria for Claims
As many others before me have suggested, I would definitely recommend checking quotes to see if this company is listed as the insurers before accepting. Whether you accept the quote is of course your choice but (at the time of writing) 45% five stars vs 46% one stars should tell you something.
The status of the company I was making a claim for is listed on a Google search as voluntary liquidation, the owner had died, a liquidator has been appointed and the showroom is empty, which you’d think would be enough but as the formal process of completing the listing with Companies House had not been completed this was enough to decline the claim.
As many others have already pointed out Installsure will use absolutely anything to decline a claim.
8 avril 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.
At Installsure, we aim to assess all claims fairly and in line with the terms and conditions of the policy. We understand how frustrating it can be when a claim is declined, particularly in complex situations such as company insolvency or liquidation. In these cases, we are required to rely on formally verified information, including official records from Companies House, to ensure consistency and compliance with regulatory requirements.
We recognise that circumstances like those you’ve described can be distressing, and we do not take claim decisions lightly. Each case is reviewed carefully based on the evidence available at the time, and where the formal status of a company has not yet been legally confirmed, this can affect the outcome under the policy terms.
We also take customer feedback seriously and are continuously reviewing our processes to ensure clarity and fairness. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Once again thank you for your feedback.
Excellent Company
Excellent from start to finish. Professional and courteous. Installsure sorted our insurance claims quickly and without giving us any headaches. Definitely worth using.
8 avril 2026
Avis spontané
Réponse de Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us !
A great company who listen and then…
A great company who listen and then proceed to correct the issues that I have with my windows. I couldn't wish for a better insurance company
24 mars 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Absolutely terrible company
Absolutely terrible company. Unresponsive and ineffective! My window/door guarantee is worthless.
19 mars 2026
Avis spontané
Réponse de Installsure
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this must feel. However, as outlined in the terms and conditions of the policy, cover is only applicable if the installing company has ceased trading , we are unfortunately unable to progress the claim under the guarantee.We recognise this may not be the outcome you were hoping for, and we are happy to review the claim, if the company circumstances change. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Becks handled my claim and ensured…
Becks handled my claim and ensured everything went smoothly, overall very happy with the service.
17 mars 2026
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
services provide
12 mars 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star review !
Demi was superb at guiding me through…
Demi was superb at guiding me through the process and keeping me updated on how the claim was progressing.
12 mars 2026
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Constuctive and Timely
The process was simple, the interaction professional , constructive and timely .
20 février 2026
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
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