Robertson Smith & Kempson Avis 

I recently have had the pleasure of viewing a variety of properties with Adam. He is consistently heeding to my needs and prioritises customer satisfaction. He is an exceptional agent, who has left me confident about the properties we have seen. His kindness does not go unnoticed. Excellent Service!

Selina Singh, the manager of the branch with which we dealt, was superb: she acted as a conduit between ourselves as buyers and the owners as sellers on a large number of issues over a fairly long period of time, without complaint or delay. She was a useful agent in progressing the sale. I have to say, dealing with another branch on a peripheral issue, they were also hugely helpful and pleasant.

Everyone has been so kind and helpful, in particular Sami, willing to help guide us to make the right decisions as inexperienced renters.

Sammi was the agent that assisted me through my entire flat search until I found the right place. He is an exceptional young man and nothing was ever to much trouble. He went above and beyond to help me along the way and for that I am truly grateful! He is a fantastic assent to Robertson smith and kempson. I would highly recommend you to any friends and family in the future!

I could say any less! Gaetano was amazing with the outstanding service provided in helping me out to find my new house for my family. The best one in the area

Outstanding service from start to finish. Honestly, the team at Robertson Smith & Kempson were very professional and friendly and incredibly helpful thought my entire process. The communication was excellent and they made everything stress free for me. I would highly recommend for those looking for great help and reliability.

Chloe Curd helped us recently with all the paperwork of a tenant change.
She was really helpful and quick.
Really nice 🙂

⭐⭐⭐⭐⭐

I had an amazing experience with Robert Smith & Kempson Estate Agents while buying my first house. The whole team were professional, friendly, and supportive throughout the entire process. A special thank you to Karam, who went above and beyond to help me every step of the way. He was always available to answer questions, kept me updated, and made what could have been a stressful process feel smooth and easy.

As a first-time buyer, I really appreciated the patience and honesty shown throughout. I couldn’t recommend Robert Smith & Kempson enough — especially Karam. Thank you for helping me buy my first home!

The lift is not working for 8 months of the year, and they promoted a 6th-floor flat without letting us know.
They are not contacting building management properly, and the building management company is only accepting requests from the RSK side.
Their staff are not doing their jobs, their service quality is extremely poor, and they lie easily and without blushing. Their existance is a mistake.

Love love love RSK. Duncan and the team are fab! They’ve been letting my Hanwell property for well over 10 years and are always super helpful! Julia the happy landlord.

Michaela and Duncan and the team at RSK have been really great to deal with. They found a new tenant for my house within hours which is pretty amazing. They have kept me well informed at every stage. RSK have also been very proactive in informing me about the new legislation coming in. Both Duncan and Michaela and the team have been really professional and I highly recommend this estate agent.

RSK Northfields had previously acted for the seller when we purchased our flat several years ago. We found them pretty unhelpful at that time but decided to go with them anyway when we decided to sell as the easiest option when they knew the property - such a big mistake.

Their valuation was well over the mark. We raised this with them as an issue as we did not want to reduce the price early. Despite this, they continued to claim that this was the best approach. Within 2 weeks of the house being on the market with no offers, they recommended that we drop the price in the region of £50,000. It's understandable that an agent might overestimate the property value to get business but they could have at least been subtle about it! Clearly, they had no intention to ever really sell the property at the price they valued it. They told us that this was based on viewing feedback but we were losing faith in them already at this point.

We waited out the remaining period of our contract with RSK with our property off the market rather than have to deal with them further. In then end we found a different agent and had a much better experience. Fortunately, we won't have to do business with them again.

I am currently in a formal legal dispute with Robertson Smith & Kempson (Ealing) regarding the bad-faith withholding of my deposit (Court Claim N9QZ34H2). I have documented evidence of a clear "Price Creep" and retaliatory behavior facilitated by this office.
In February, the landlord requested £375 from my deposit. After I contacted the Council regarding property negligence (wasp infestation), the claim jumped to £653. On the final TDS deadline day, after I issued a legal notice, the agency facilitated a claim for the full £1,730.
Using the deposit scheme as a tool for retaliation is unethical and a breach of professional integrity. I have notified the TDS and The Property Ombudsman. Prospective tenants should be extremely cautious.

John Pires is an outstanding member of RSK. He is always professional and has a vast knowledge of the property market. One of John’s best qualities is his willingness to go the extra mile for his clients to make sure you are fully supported to make the best decision for yourself. I can highly recommend him and will always refer my family and friends to him.

Pam Mullins

RSK were great signing and have been a great help with any issues during tenancy (eg. tenant change in contract, electrical issue).

Extra shoutout to Mr. Bailey, Millad, Jourdain, Daisy, Jack, Tara and the whole team

Would give 0 stars if I could.

Shockingly embarrassing to call this company an estate agency.

They put properties online that are no longer available. People on the phone are rude.

Stay well away!!!

I contacted this agency to ask for details about a property I was interested in purchasing. During the conversation, the receptionist hung up on me in the middle of the call and then hung up several more times when I tried to call back.

On top of that, the information she provided was incorrect and misleading, which could have seriously affected a purchase decision.

I would not consider this agency trustworthy for property buyers, and based on this experience, I also would not recommend it to property sellers.

We've recently placed our rental property with RSK to be both let & managed by them. Throughout the process we have found everyone we've dealt with, from Macaela and Bailey in lettings to Daisy & her team in property management to be professional, approachable, understanding, efficient & patient. The team in property management have been particularly helpful in dealing with a number of issues that have arisen for the new tenants since they moved in, especially Jaye who has proven to be very organised & effective in her role. If you make a request for help with an issue at the property, whether tenant or landlord, you can be certain that Jaye will get it resolved in the most constructive & advantageous manner possible for both parties. She's a real asset to RSK & its clients.

Our experience started with Gaetano, who was very hospitable in organising visits for us on the properties we were interested in.

Once we found a place we liked, Daisy has since kept good care of us, attentive to our needs and overall very friendly and approachable.

RSK have been great so far. Gaetano was extremely helpful in our house search and Daisy has been great since moving in. She has helped us get some furniture that was needed and any issues we have had have been solved by her quickly. It’s a pleasant surprise to be treated so well by a letting agency. Thank you Daisy and Gaetano!