Robertson Smith & Kempson Avis 

We've recently placed our rental property with RSK to be both let & managed by them. Throughout the process we have found everyone we've dealt with, from Macaela and Bailey in lettings to Daisy & her team in property management to be professional, approachable, understanding, efficient & patient. The team in property management have been particularly helpful in dealing with a number of issues that have arisen for the new tenants since they moved in, especially Jaye who has proven to be very organised & effective in her role. If you make a request for help with an issue at the property, whether tenant or landlord, you can be certain that Jaye will get it resolved in the most constructive & advantageous manner possible for both parties. She's a real asset to RSK & its clients.

Our experience started with Gaetano, who was very hospitable in organising visits for us on the properties we were interested in.

Once we found a place we liked, Daisy has since kept good care of us, attentive to our needs and overall very friendly and approachable.

RSK have been great so far. Gaetano was extremely helpful in our house search and Daisy has been great since moving in. She has helped us get some furniture that was needed and any issues we have had have been solved by her quickly. It’s a pleasant surprise to be treated so well by a letting agency. Thank you Daisy and Gaetano!

I would strongly caution anyone against using RSK. Throughout my tenancy, I followed all proper procedures and reported maintenance issues, including during their routine six-month inspections. Despite this, they are now trying to deduct part of my deposit for a problem I had already reported.

When I requested the inspection reports—documents they are relying on to justify these deductions—they flatly refused to provide them. This lack of transparency and accountability is unacceptable and shows how little regard they have for tenants’ rights.

Their handling of deposits is unfair, and their staff appear either incompetent or unwilling to take responsibility. I have no choice but to escalate the matter to TDS and would strongly advise others to think twice before renting through this agency.

Thanks to Louie Seamons' clear explanations of the property and communicating with the sellers. Thanks to James Merceron for answering my questions and helped me to communicate with the sellers. Thanks to Paul for helping me during the final stage of the purchase.

Eva from RSK Northfields was great to deal with

Beware of this company. Estate agents can be slippery but the one I worked with was caught in multiple lies through the process. Additionally, when I sent over the holding deposit, I got an passive aggressive email stating I hadn't sent it so the agent would continue with viewings. I had to call, only to find out he just hadn't checked before emailing. The entire process was stressful. The house was advertised as having a garden, when I arrived they didn't have the key. I asked for pictures or a video for days after but estate agent largely ignored me and was simply pushy for an offer. These are just a couple examples, genuinely there are so many more. Seriously was the worst experience.

Overall experience: RSK didn't have a handle on my sale, misled both the buyer and I by saying that the sale was going to fall through on numerous occasions, provided wrong advice on issues such as increased stamp duty and generally didn't manage the sale well at all.

I took matters into my own hands and contacted the buyer directly who was extremely amiable and we got the sale over the line without RSK's support.
I tried to ask for a reduction in the commission as the sale would have fallen through due to their terrible management of the sale and was initially offered nothing and then offered a gift voucher as a gesture of goodwill. At this point, I wanted to end my communication with RSK as I had such a terrible experience. I have brought and sold a few properties and even brought with RSK in 2013, but I won't be going back to them after this experience.
If you're selling a leasehold property, don't sell through RSK.

Since I shifted into my new rented property I have been grappling with maintenance issues, specifically Dishwasher. However, I must appreciate the support, assistance and guidance of Lorraine Fisher. She was always available and forthright. She is surely an asset I am sure. Finally, with her efforts the Dishwasher stand changed/replaced today with a new with her push
Keep up the good work

Aleksandra has been absolutely amazing in helping us with our search for a rental home. Her communication is excellent – she’s always quick to respond and really easy to get in touch with. She’s friendly, professional, and makes the whole process feel much less stressful. Even though we haven’t found the perfect place just yet, her dedication and support have been outstanding. We’re confident we’re in good hands with her and would definitely recommend her to anyone looking to rent.

I have been with RSK for 6 Years, and It was a smooth journey. I had an amazing flat in South Ealing that I recently had to leave because I moved out of London.
The moving-out process was nice and Smooth. Daisy was invaluable and kept me in the loop.
I got my full deposit back with no problem.
Thank You for all the years

Daisy and Altin have always been great to deal with.

Always professional, understanding and courteous. They made the whole process very straightforward and I always felt I'd be taken care of.

Excellent work .Very good communication and service

When we had an issue with our washing machine Georgie Tilby helped us get someone out the next day to resolve it. She put us in touch with the plumber directly.

We've been in an RSK managed flat for years in Acton and they've always been so helpful and responsive. We haven't had any issues in the flat for a while, but any time we do they've helped us get it sorted right away. All of their team are so lovely, especially Daisy Willis who has always gone the extra mile to make sure we're happy in our home.

Tara was quick to send over help and got the issue solved super fast. Good friendly conversation and service so couldn't ask any more.

Representative from RSK management, George Blanchard resolved our issue with water temperature in our shower heads within 24 hours after placing the call. We received call from George, inquired about our issue and checked our availability so he can dispatch technician. Within a few hours, George emailed us date and time to expect engineer. He also followed up to see if our issue was resolved. As with all RSK employees, he was patient, professional and courteous.

Thanks for all your help.

I have been with RSK since 2012 for both lettings and management. They have consistently found good tenants and have been reliable and helpful with management. The personal touch is invaluable. I have known Daisy for some time and get on very well with her. She is positive and accommodating. Since she became Head of Property Management, she has been running a good team - they are always helpful and friendly. On the lettings side, I get on well with Priyesh and I am grateful to him for the interest he takes and for his help. I totally rely on their assistance and have complete confidence in them.

I have been with RSK property management for several years and always have had a good experience. The whole team especially Daisy Willis are very reliable and efficient.