Robertson Smith & Kempson Avis 

Nabeel has been extraordinarily reliably and professional. Letting a property is indeed complicated and there will always be times when a degree of input is required. Nabeel has been very easy to contact and relay any concerns I have. He actions any issues very quickly. He is proactive when issues arise and communicated politely concisely. It is reassuring to have him on your team and I know I can trust him.

I am delighted to share my experience with the lovely Gina Cannon at Robert Smith & Kempson Ealing Estate Agents.

From the initial telephone inquiry to the final closing Gina’s professionalism, efficiency, targeted strategy to challenging situations, transparency, patience and kindness has been truly outstanding towards securing our new home.

Despite our unique circumstances Gina worked tirelessly behind the scenes ensuring all timelines were met, often working til late and then back in the office the following morning chasing various parties or providing an update.

My family and I will be forever grateful to Gina for her unwavering patience, constant reassurance and for simply never giving up.

Gina you are so much appreciated! We look forward to working with you for our future real estate endeavours!

Highly recommend! Top agent! An asset to RSK!

Mark your listing as SOLD if it is SOLD and you can't do viewings!! Review for Acton branch, spoke with Cameron. Bad practise as you want to list is as available until it is exchanged, but its actually not available and won't allow any viewings or offers.

We rented a flat in Acton with these individuals for two years, and they are incredibly incompetent. When we first moved in, they informed our landlord that the money he had paid for a cleaner had been used, when in fact it hadn't. The flat was extremely dirty, and the floor was sticky upon our arrival. We had to spend several days cleaning the entire flat ourselves while the living room was also being painted. Now that we've moved out, our landlord confirmed that an email was sent to RSK a couple of days after our move-out date, confirming that we could indeed be refunded our deposit. However, five days later, we're still waiting for this to be processed. The man in charge of processing these requests has repeatedly claimed that the transfer had been processed when it had not. We had to call the office multiple times, only to be told that no, he had not processed the transfer. Absolutely ridiculous.

AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.

What started out as a straight forward sale sadly turned sour. Not the fault of RS&K but the buyer dropped out a fair way into the sale.
However, what came after was by turns pushy and unpleasant behaviour. When I decided to put the flat back out to rent, a potential buyer appeared very late in the day and after telling RS&K not to go ahead with a viewing, they did so anyway. The following Monday I was love bombed with how much the viewer wanted the property, would deposit a £15k non returnable deposit (turns out with his solicitor not mine) and an increase in price. The buyer had a bit of paper from a Mortgage broker and 2 flats to rent out before anything meaningful could take place, this would have taken months which I was not willing to gamble on.
The email I received warning me that I would 'regret' my actions in the months to come was ridiculous. Do they have a crystal ball?
When we tried to get the keys back from them they were no help at all. A representative from the managing agents who contacted them had the phone put down on her. They couldn’t be bothered to return them or pop them in an envelope. She had to collect them herself.
Not a great experience.

RSK is very professional and really try to meet your needs as well as being fair. They have gone beyond expectations in helping find our perfect home and I would highly recommend using RSK.Gina & Ishaan Badshah have been amazing and has made the whole experience a lot less stressful and has found a gem which I hope we can call home. Thank you for all your help. Excellent service!

I am a brain injured tenant living in a flat managed by RSK.
5 days ago my radiator had a leak that I was unaware of until my neighbour contacted me to say the leak was showing on his ceiling. Then 5 days later an inside door to my son’s bedroom had locked itself with myself or my son unable to open the door due to a faulty door mechanism.
The immediate reaction and support from Rianna and her team without any standstill time, provided for me an Over & Above level of service & support that would have caused me a lot of anxiety as a brain injured person would feel.
Thank you Rianna and team.

Maria has been my property manager for over four years and I find her friendly and professional and nothing is too much trouble I am sure she is happy to contact me with any news about my property.

As a landlord that lives far away from my property I am confident that it is left in her very capable hands and as the offices are close to my Property I am sure this helps Maria to keep on top of any issues.

Due diligence was crucial when I chose RSK to be my letting agent Maria hasn’t let me down yet. Does Maria have time for me? Yes. Does Maria fill me with confidence? Yes.

When i first handed over the keys to my property, Maria made me feel confident with her excellent local knowledge and contacts.

Not all letting agents are equal but Maria has dealt effectively / decisively and characteristically with all my needs for the property to date, from dealing with leaky taps to boilers not working, I cannot thank her enough, communicating exactly what the Issue is and even finding local resources to fix the issue. As already stated I am 250 miles away and rely totally on her knowledgeable judgement, which I am happy to do, time has taught me it is the best way especially with current litigation and changing rules
every week.

Maria has always got the right tenants for me. Maria takes excellent care of any maintenance / property issues that have arisen.

RSK have always pay my rental money on time.

Sent from my iPhone

RSK were tenacious and provided advice through a lengthy sale process. Many thanks to Cameron and Toby at the Acton office for persevering and keeping us and the buyer on track

Have always found the Northfields branch (especially Maria Gibbs) very available and quick to resolve any issues, very happy with the service.

I had bad experience with this letting agency (Acton branch), just waste of time. After the viewing of the property I was trying to make an offer. The agent requested the offer details on the phone, not even sending any application form to complete. At the end she requested for my bank card details with security code. I refused to provide this information as I feel uncomfortable sharing this details over the phone with the agent. I was trying to make an offer, it wasn't even reviewed and accepted yet. So why do I need to provide my bank card details straight away??? I tried to have further communication via email explaining my position and that I am happy to make a payment of the holding deposit to the bank account that they provide as soon as my offer is accepted. But they refused to pass my offer to the landlord. I doubt this agency is professional one if they treat their applicants like this. I wouldn't recommend this agency to anyone. The last message I received from them is quoted below,

"...As I mentioned in my previous email we would not formalise your offer without card details as we need to ensure our client is protected by serious applicants.
The reason for taking card details is to show our client your commitment, without card details unfortunately we see applicants as not being fully committed. and makes us look extremely unprofessional if applicants offer on a property we go ahead and work tirelessly to get below asking price offers when we return back to applicants they have either changed their mind or no longer interested which unfortunately puts us in a difficult position.
If in future you wish to proceed with renting any of our flats we would need card details or some form of financial commitment, alternatively in future you can transfer the holding deposit in our account and should your offer not get accepted in the future we would return your holding deposit in full if an offer is accepted this would contribute to one months rent in advance and 5 weeks deposit..."

RSK have been managing our property for over three years and have consistently done a fantastic job of finding us great tenants, attending quickly and efficiently to any challenges and a particular call-out to Daisy who always keeps us informed and updated and is generally brilliant, a real asset to RSK.

Thank you so much Rianna! You are so helpful and supportive. You have kept us updated with everything and you worked so hard to resolve our issue. I wish you all the best!

I'm a landord and very happy with Daisy who leads the property management team at RSK. She's very professional and always willing to go above and beyond. We've had one difficult issue in particular recently where she dealt very competently with multi technicians over an extended period of time, while having to manage the frustrations of the tenant.

This company- particularly Daisy has been amazingly helpful and empathetic towards myself and my flatmate! She ensures we are looked after and even though the contractor being used (not sure if it’s through them or the landlord) is not entirely the best, she follows up with us often and gets things fixed!

Great customer service from Daisy! Always helpful, polite and professional

I would like to say a big thanks to Charlie Mitchell of RSK. He helped me out with an important matter. He was courteous over the phone and took the time to listen to me. Thank you once again Charlie

RSK market and manage my property rental and always provide an excellent service. They take the stress out of the process by always being responsive, professional and a pleasure to deal with.

From viewings started to completion RSK were fantastic in selling our property - keeping me informed, advising and guiding through the process. A very positive experience!