Robertson Smith & Kempson Avis 

* I have never been contacted

I have very bad experience with this letting company again. Ealing branch and Northfields.
In the Ealing branch, I went to view a property and they didn't send the offer letter.
In the Northfields, I did offer but they didn't take it seriously offer and the property has been gone
if you take universal credit or housing benefits they don't help you find a home. After I did complain months ago and spoke with the Manager director nothing has been changing. Still doing discrimination that is illegal by law.
I think is better to complain to the property ombudsman and

All I can say is never make a decision on price.

RSK were one of the first agents we spoke to and after trying lots of other cheaper agents we came back to RSK who got us the offer we wanted within a month - a big regret not to go with them from the start.

They're not the cheapest but they're professional, know the area, market and always have transparent conversations rather than playing any games. Carla in particular went above and beyond throughout our sales process, ensuring communication was being shared with all parties and helping find solutions to any issues that did arise.

If you're thinking about selling in the area then I wouldn't look any further than RSK!

I bought a flat through this estate agent
it was excellent in helping me with organising my paperwork.
I highly recommend this company.

Great experience, moving into my second property with RSK and Angelina, as always, made the process smooth and simple. She found me a great property straight away and I am happy all throughout.

I am writing my review here because at no point in my dealings with RS&K have they requested any direct feedback from me about their service. I hope this feedback is useful for them, as I think there are no major issues, just below average customer service. I am a property investor and was looking for a house to purchase.

Recommendations:
1. When qualifying a potential buyer, take the time to really understand them and their requirements, rather than just quickly booking them in for the property they have enquired about. Don't just scratch the surface but ask more questions to get the full picture.
2. When speaking on the phone, don't rush people off as if you're in a hurry, make them feel like you're listening and have the time for them.
3. When sending emails with property options, make sure they fit within the criteria
4. When sending emails, don't put the words "as discussed" when we have never discussed those things
5. Make sure that you are aware of the access arrangements ahead of time to ensure we can get into the property
6. Make sure that you are booking people in to see the correct property - if there are two properties available on the same road, make sure you are showing the correct one
7. When showing a property, be prepared with the relevant information, especially when you know it's an investor looking for a buy to rent, it would be prudent to have more information about the rental market in the area. If the property was rented previously or is currently let, have this rental information to hand.

I have been letting my flat for over five years with RSK lettings in Northfields. In the last two years my property has been managed by Maria who has done an outstanding job. She has always kept me informed of any issues with the property and actively checks that any works are carried out to an appropriate standard. Recently, while in the process of selling the property she has been instrumental in ensuring the tenants were happy to have viewings and then negotiate an end of tenancy date once a price had been agreed. Would recommend this lettings agency.

The Ealing team are very professional and responsive
They know the market well and have found me brilliant tenants
The Manager Altin is extremely helpful and Duncan was very proactive in finding tenants

I would like to recommend and thank Daisy Wills, Manager at RSK Property Management Team. I have a neurological voice disorder, Laryngeal Dystonia, which makes it difficult to speak on the phone. Daisy is very helpful, kind and patient when we do speak, which helps me a lot.

I am a tenant that lives in a flat the landlord is trying to sell. The agency is trying to sell the property and scheduling the viewings since August. And since August we have viewings everyday (except Sundays) some of them announced, some unannounced. Me and my flat mate have emailed both Carla and Cameron from Acton branch but they do not seem to get it right. Not to mention that Carla doesn’t even reply to emails. I have emailed her asking for an email to complain to somebody more senior since they can’t get it right but never got a reply ( hence my review maybe I can get a contact person). Agents showing announced with clients on a Saturday at 10:30am (today) even though we said we can do only between 1pm-3pm on Saturday but anytime on a weekday. We have been more than flexible as it seems they can’t seem to sell the flat even though they had more than 30-40 viewings in 8 weeks. And in this 4 weeks not only they had visited the flat without our consent but they also locked incorrectly the door and after an exhausting day at work I had to wait another 2h for a locksmith to open the door. Not to mention that they do the viewings and leave the lights on and FLAT DOOR open. I need an email/ form how to formally complain as the situation has become ridiculous. I will leave a review on every single site possible if the situation is not getting solved. The Property Ombudsman will be the next step.

Carla from the Acton branch was great and supported me through a really stressful and lengthy buying process. She often helped to get things moving and I felt in the loop at all times due to her proactivity with keeping me updated. She really is a fantastic agent. Thanks Carla!

Angelina in Acton, thank you ever so much for your ongoing support. You have been so helpful and always willing to go that extra mile to help us find our new home. Keep up the awesome work. Ray

Dear Marie,
Thank you so much for your persistence with the Sainsbury's insurance claim!
It was a long haul but I guess big companies are in no hurry!
Monica and I really appreciate your hard work.
Best regards
Nicholas smith

Rude staff who will not listen to a legal matter go ahead and sell property anyway. And then threaten you with the police.

After trying 2 estate agents in the Acton area for a few months with no luck selling my flat, I gave RSK a chance, and they sold it before it was even live on their website. Very positive experience, and Luke Heaps from the Acton office was superb, always kept me up to date and was always contactable. Wouldn't hesitate in recommending.

I was trying to rent a property in Acton, London that originally advertised with allocated parking space by Blair and Astle the RSK estate agents, and just found out that the property doesn't come with parking space upon signing the tenancy agreement.

I am very surprised that false information is being used to advertise the property especially renting an allocated private parking space with direct access to the flat would cost 200+ per month in such prime area.

Security deposit is taken, the issue is on going and will give further updates here.

===================

Case settled, thanks Astle and Priyesh for fixing this, 5-star service.

Luke (and the entire RSK team) have been fabulous in finding the right buyer for our property.

After only two months and with no slowing in momentum, Luke and the team have been on the front foot in viewings.

Luke negotiated a great deal for us with minimum stress for us. Thank you Luke.

Would highly recommend

Luke Heaps
He kept me front of mind for any property that fulfilled my requirements and made his recommendations very relevant. Thanks to Luke, I got an offer accepted on a fantastic property.

If you’re looking for honest, professional estate agents, Northfields office is not the right place. They didn’t show up in the property viewing, they didn’t informed us even we called them twice, they made us wait outside 40min and funniest part is they tried to blame us about that. Their excuse was the agent was inside the property and we should knock the door. But even I called them nobody told me to knock that door nor informed their agent about us waiting outside. Really unacceptable manner they have. Just waste of time.

With regards to a rented property, I have dealt with Maria Gibbs in the property management team and have always found her to be professional, courteous and helpful. When busy/not available, she always follows-up with a return p/call and deals with issues in an honest and equitable way that works for both the L/lord and tenants.

Well done and thanks, please continue this way.

Thanks

ST

Cameron Williams listened to exactly what we needed and found us our perfect house. We are so grateful for Cameron’s foresight and dedication.