Unfortunately the cooker arrived damaged. It wasn't boxed, just wrapped in polystyrene and cellophane, which makes me wonder if it was returned previously and resold. I requested a replacement, bu... Voir plus
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Received my brand new cooker and the door seal started peeling off. Contacted customer service multiple times and was repeatedly told this was normal, which was wild. Also the hob covers scratch reall... Voir plus
"I chose a cooker hood from Ferre UK and I am impressed by how effectively it eliminates cooking odors. Although I had read mixed reviews on Trustpilot regarding the noise level, my model is surprisin... Voir plus
Product was delivered incredibly quick and is an absolute bargain. Lovely product, my gas engineer had no problems installing it and was complimentary of it. Nice that it came with all the LPG convers... Voir plus
À propos de l'entreprise
- Vente d'électroménager en gros
- aussi dans
- Grossiste en articles ménagers
- Magasin de matériel de cuisine
- Magasin de meubles de cuisine
Écrit par l'entreprise
Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine. Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
Coordonnées de contact
Albion Works Unit 1 A, DY5 3SZ, Brierley Hill, Royaume-Uni
- sales@ferrecooker.co.uk
- www.ferrecooker.co.uk
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de FERRE UK LTD
Issue with the cooker (dual fuel gold…
Issue with the cooker (dual fuel gold range ferre) Aftersales service absolutely pointless as they wouldn’t attend to sort the issue, wouldn’t recommend these and certainly won’t be purchasing again.

Réponse de FERRE UK LTD
Lack of communications messages not…
Lack of communications messages not shared with driver.
The driver had to try three times to deliver.

Réponse de FERRE UK LTD
Very pleased came on time the driver…
Very pleased came on time the driver was very helpful

Réponse de FERRE UK LTD
Good price and pleased with the hob
Good price and pleased with the hob. Delivery could have done with being a bit quicker otherwise would have got 5 stars

Réponse de FERRE UK LTD
I love this duel cooker and so much…
I love this duel cooker and so much value for money too the colour the easy set up five stars from me we love it it has transformed our kitchen thank you even delivery was so simple the guys were great lifted it in to my house no moans well done lads

Réponse de FERRE UK LTD
Even there was a delay in delivery but…
Even there was a delay in delivery but overall it was very good

Réponse de FERRE UK LTD

Réponse de FERRE UK LTD
Safety issue and lack of support
Ascetically pleasing and fast delivery. However when using the oven (With door closed - not the grill and defender) the control panel between the oven and the hob and the knobs within this panel get extremely hot. So much so that it is not possible to touch the knobs without using an oven glove. I have stopped using the oven to prevent any damage to the plastic elements on the control panel (Clock/fan) and for safety purposes and brought this issue to Ferre Sales team attention back in May 2025. The Sales team are not very timely in response so having to chase multiple times before receiving anything back. The only response we are receiving on each occasion is that the Engineers confirm this is normal and that it is safe to use when it is clearly not, especially if children might be present. Last communication Aug 2025 so 3 months of receiving the same response with no solution. I have gone to great lengths to contact the company to give them the chance to rectify the problem before resorting to writing a negative review but feel it important to warn others of this issues in case it is the same for each oven as opposed to a fault just on ours. Will update review if Ferre resolve the issue.

Réponse de FERRE UK LTD

Réponse de FERRE UK LTD
Great service from a company I am…
Great service from a company I am ashamed to say I've never heard of.
My hob was delivered perfectly on time and packaging superb.
It was fitted the day after and I am very pleased with it,,, good solid item and the gas fitter told me it was great to work with.
Thankyou.

Réponse de FERRE UK LTD

Réponse de FERRE UK LTD
Good quality
Good quality, unfortunately had issue, resolved by ferre as purchase was within guarantee period, received refund

Réponse de FERRE UK LTD
Great experience would definitely…
Great experience would definitely recommend. Great product, i had not heard of the company before my purchase, but I am very pleased, The mini oven is perfect and the fan makes all the deference.

Réponse de FERRE UK LTD
fantastic product arrived when said it…
fantastic product arrived when said it would and very helpful when delivering

Réponse de FERRE UK LTD
Treating the customer as No1 and an…
Treating the customer as No1 and an excellent product, works as good as it looks. Classy, thank you

Réponse de FERRE UK LTD
First I bought a cooker hood
First I bought a cooker hood. I needed a 50cm hood so the choice was small. It's very nice but it's also very loud when the fan is on, even at the lowest setting. Also it came without carbon filters which cost me another £18. The filters turned up on time as did the hood and apart from the previously mentioned items I'm pretty happy with it.

Réponse de FERRE UK LTD
Won't use again
Charged delivery on both items and one was free delivery .Then send hood with filters put in hood box .Lovely wee scam

Réponse de FERRE UK LTD
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