Unfortunately the cooker arrived damaged. It wasn't boxed, just wrapped in polystyrene and cellophane, which makes me wonder if it was returned previously and resold. I requested a replacement, bu... Voir plus
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Lisez les avis des autres
Received my brand new cooker and the door seal started peeling off. Contacted customer service multiple times and was repeatedly told this was normal, which was wild. Also the hob covers scratch reall... Voir plus
"I chose a cooker hood from Ferre UK and I am impressed by how effectively it eliminates cooking odors. Although I had read mixed reviews on Trustpilot regarding the noise level, my model is surprisin... Voir plus
Product was delivered incredibly quick and is an absolute bargain. Lovely product, my gas engineer had no problems installing it and was complimentary of it. Nice that it came with all the LPG convers... Voir plus
À propos de l'entreprise
- Vente d'électroménager en gros
- aussi dans
- Grossiste en articles ménagers
- Magasin de matériel de cuisine
- Magasin de meubles de cuisine
Écrit par l'entreprise
Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine. Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
Coordonnées de contact
Albion Works Unit 1 A, DY5 3SZ, Brierley Hill, Royaume-Uni
- sales@ferrecooker.co.uk
- www.ferrecooker.co.uk
3,8
Bien
792 avis
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N'a pas répondu aux avis négatifs
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The appliance arrived damaged
The appliance arrived damaged. After several days emailing back and forth we're at a stailmate, the company want to pick the oven up and deliver a replacement at a later date rather than send a replacement at the same time as picking up the damaged oven, personally this makes no sense whatsoever. All I want is a replacement or a full refund, all they seem to want to do is argue. Now I originally posted this review on the 16th of September, but the damaged oven has been collected from myself and I'm still waiting a refund. They're certainly not what I would call a reputable company especially when in their response they stated that it would be dealt with. The damaged oven was returned over a month ago now. We've now gone into yet another month, it's now the 5th of November and still no refund, still they're looking for a way out. They need to check their own terms and conditions as well as the consumer rights act of 2015. Definitely not a company I would use again or recommend to my worst enemy.
16 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re sorry to hear about your experience. As soon as the collection is completed, we’ll send your replacement product. Your order is already registered in our system. Thank you for sharing your feedback with us.
People don’t buy their products
People don’t buy their products. I own a company and we imported from them. Their quality is bad and the aftersales service also! We made the order and when it came, different product came. Save your money and buy some other brand
26 septembre 2025
Avis spontané
Réponse de FERRE UK LTD
Good luck in your business. Sounds like this is a promotion of your own brand.
Ordering was easy and delivery drivers…
Ordering was easy and delivery drivers were very helpful I cldnt asked 4 a better service. The gold cooker was far better in real life than sering it on line .
13 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
The delivery driver was very friendly
The delivery driver was very friendly.
He helped carry the cooker up some stairs with my son .
So I didn’t need to help carry the cooker up the stairs
16 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
misleading delivery information
Unfortunately when placing my order, I did not notice that at checkout I was redirected to make payment via 'shop'. As a result, a wrong billing address got copied from my old order, and the next day delivery option that I required, disappeared, leaving me with the 2-4 business day option. As it is not possibly to cancel an order by other than emailing the seller, I emailed the seller asking to either cancel the order (so that I could place a new one with next day delivery) or just upgrade to the next day delivery. The seller replied saying the order was on its way. I checked the tracking info, but it would not give eta. I got back to the seller who assured me that we would receive the order the following day. This was critical as an engineer was already coming to install the appliance in the evening next day. Next day we kept checking and asking for tracking updates, but there were none. The seller again told us that the delivery was happening that day. By the end of the business day, the seller told us to contact parcelforce directly, where the phone queue was 60 min long, while the automated answer referred back to the online tracking (with no updates). We ended up wasting the engineer's visit, and our time, as there was no delivery that night. When the item was finally delivered a day later, it turned out that the seller had not upgraded our order to 'next day delivery', despite us specifying it in the comments to the original order and in the subsequent explicit request. The appliances (two gas hobs) seem to be very good, there is just a tiny defect on one: an exterior metal sheet, being a bit warped, sticks out a little bit, which we hope to fix by sealing it with silicon.
14 septembre 2025
Réponse de FERRE UK LTD
We are truly sorry for the inconvenience you faced with your recent order. Sometimes these issues can unfortunately happen in online shopping, though we always aim to avoid them.
We appreciate your feedback and will take it into account to improve our service. We are glad to hear you are happy with the quality of the appliances, and we hope they serve you well.
Best regards,
Ferre Customer Service Team
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Great product
Great product, stylish and easy to erect. The only criticism is that the cable is set to the right at the back and my plugs are on the left. Hence the four stars. Otherwise goes well in my small kitchen.
3 septembre 2025
Réponse de FERRE UK LTD
Hello, thank you for your kind feedback and choosing Ferre. We hope you have the best cooking experince with your Ferre appliance!
Blue flame KTF 2200.50
Blue flame KTF 2200.50
Excellent oven
Good value for money
Next day delivery
Excellent service
22 septembre 2025
Avis spontané
Réponse de FERRE UK LTD
Thank you so much for your lovely feedback! We appreciate you take the time to write a nice comment, it means a lot for the team Ferre!
Kirsty
Hi,
Love the look of an extractor I nave recently purchased, however it’s arrived damaged.
It’s supposed to be being fitted today. My fitters last day is tomorrow. I need to arrange a replacement. I can’t get hold of anyone via the email or what’s app.
Please help
22 septembre 2025
Avis spontané
Réponse de FERRE UK LTD
Hello, we are sorry for the inconvenience. Can you please share your order number and full name please? So we can check the process of your case. Thank you for your patience and collaboration.
Got mini oven and tripped my electric 3…
Got mini oven and tripped my electric 3 times had to record a video to send proof and yet I’m still waiting on full refund. Trying to get hold of them is a joke. Wouldn’t ever order of them again.
I WOULD AVOID AT ALL COST!
9 septembre 2025
Réponse de FERRE UK LTD
Hello, I contacted my team and informed that there is a refund process. We would appreciate if you can update your comment. Thank you for your patience and collaboration 🙏 💐
It's not of good quality
It's not of good quality, the products are not cooked evenly, the heat is not the same everywhere. Sorry!
9 septembre 2025
Réponse de FERRE UK LTD
We are very sorry you had a bad experience. We recommend reading the manuel guide for the best cooking. If you have any further questions please don't hesitate to contact our customer service.
Beautiful Cooker
This cooker is beautiful, the nicest cooker I have ever owned, I'm really happy with it, and the delivery time was really fast. I would recommend this company to anyone looking for that special appliance.
9 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Cooker is very good great value
9 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Really well made product.
Bought this for my daughter. She loves it. Super product. Great quality cooker. The style of it suits her newly renovated kitchen perfectly.
7 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Purchase and delivery excellent but…
Purchase and delivery excellent but disappointed that the legs of the cooker are plastic not metal
6 septembre 2025
Réponse de FERRE UK LTD
Thank you for your feedback. We will contact our production team to discuss changes to any better and improve our products. Enjoy your Ferre appliance!
Appearance is ok.
Appearance is ok.
After installation the main burner goes off after sometime. Later on high flame it started spitting yellow flame in between. The main over tends to open more often while using.
The front bush has some manufacturing defect. It was not fit equally with other bush.
Contacted service, via WhatsApp. Requested specialist to come and check but turned down. Later no reply at all.
I will think twice before buying any product.
22 août 2025
Réponse de FERRE UK LTD
Hello, we are sorry for your bad experience. Can you share your order number and full name so I can see your case and check what went wrong with the process. Thank you for your patience.
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Everything good except the legs are not…
Everything good except the legs are not sturdy enough and the whole oven wobbles. I had to repair one leg as it couldn’t handle the weight when manoeuvred from on its end to upright after fitting the legs.
3 septembre 2025
Réponse de FERRE UK LTD
Hello! Thank you for your feedback. These feedbacks are important for us so we can improve our brand which is so special in design and technology 🤗
it was easy two order ,fast deliver and…
it was easy two order ,fast deliver and a good cooker its the second one i had my nice had the first one she love it
2 septembre 2025
Réponse de FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
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