First Choice Lighting Avis 3 001

I was seeking spare lamp shades that were not stocked by First Choice Lighting, although the fittings were purchased here.
The required items were sourced from the manufacturer for me and quickly delivered.
A perfect example of customer care. I have no hesitation in recommending this company.

We needed 93 lamps after being let down by another supplier. We reached out to First Choice Lighting and they were amazing. Richard sent us lots of options. We opted for the Floor Lamps with Opal Globe Shades. He managed to get us these lamps within the same week. He was super helpful, perfect customer service! The lamps are lovely and really complete the room. We hope to work again with you soon.

Richard was very helpful in sourcing for our project, fast & informative. Products arrived smoothly and any after care queries dealt with fast & efficiently.

We will be in touch for future projects!

Thanks again
Charlotte

The staff responded quickly by email to all my queries outside of opening hours. The staff answering the telephones were polite and knowledgeable. The delivery was on time.

I am writing to express my sincere gratitude for the outstanding customer service I received recently. I was incredibly impressed by the speed and efficiency with which my issue was resolved.

It's rare to encounter such prompt and helpful assistance, and I truly appreciate the excellent experience. Your company's commitment to customer satisfaction is evident, and I wish you continued success and growth.

Thank you Laura once again for your amazing support.

Great service. Really fast delivery

Great customer service. Nicole was very helpful in sorting out a bad experience when I ordered via B & Q Marketplace.
I would have no hesitation ordering from them directly in future.

Lovely product

Very, very happy

I had to contact Customer Service as a light had been damaged in transit. The phone was answered immediately by Nicole who went above and beyond the call of duty and was very helpful. The success of Amazon is partly down to their excellent customer service. First Choice Lighting have taken a leaf from the same book. They now have a new loyal customer.

The contacts and the switch on the battery compartment for our bathroom LED mirror had corroded.
I emailed First Choice asking for the cost of a replacement.
Received a reply from Laura stating that a new battery carriage was already in the post, no charge.
Can't fault that kind of service. Well done First Choice.

Great price,fast delivery and excellent service. Highly recommend.

Great delivery service and pricing

From start to finish great service. Delivery was prompt and good tracking procedure

Finally fitted the bathroom light. It looks fabulous. We always find what we want at First Choice.

Just what I wanted and delivered safely to time.

Excellent customer care. An item was faulty, I emailed with photos and received a response almost immediately followed by a phone call very shortly afterwards. Replacement issued same day without having to wait for faulty item to be returned (I understand this is manufacturer dependent and may not always be the case). Items received (other than the fault) were really lovely and well priced. Would certainly order again in the future based on this (first) experience. Super speedy delivery with DPD also.

Product arrived and didn’t work properly. Rang but office was closed so sent an email. Received a call back the next morning (twice, I didn’t pick up the first time) and swapped emails, which were very promptly replied to. They immediately shipped a replacement and shared tracking details. Fingers crossed for the second one