I received my purchase of glass globe pendant light shades today. So far, the shades that have been installed are just right for the rooms they are intended to enhance. There had been some issues... Voir plus
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Placed an order and the delivery acknowledgement shows first choice use evri. Certainly not my first choice based on previous experience for delivery to the isle of wight (IoW), but they have met th... Voir plus
I was seeking spare lamp shades that were not stocked by First Choice Lighting, although the fittings were purchased here. The required items were sourced from the manufacturer for me and quickly de... Voir plus
I had to contact Customer Service as a light had been damaged in transit. The phone was answered immediately by Nicole who went above and beyond the call of duty and was very helpful. The success of... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
First Choice Lighting for Design, Quality and Style.
Coordonnées de contact
11 / 13 Colvilles Road, Kelvin Industrial Estate, East Kilbride, G75 0RS, Glasgow, Royaume-Uni
- 0203 137 8400
- info@firstchoicelighting.co.uk
- www.firstchoicelighting.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kept updated on order.
Mixed review.
Mixed review.
Lamp bought was a good price and delivery was free in 2 days. Unfortunately lamp was faulty so on asking for a refund (I didn’t want a replacement) a replacement was dispatched the next day. I was also told the company didn’t want the faulty lamp back. On asking for a refund I was told I’d have to wait for the replacement (that I hadn’t asked for) to be delivered, I then had to refuse delivery and wait for it to be returned to sender before my refund could be processed. I questioned this and was told the same. Although the communication was swift I felt the customer service could have been better.
Absolutely love the pendent lights
Absolutely love the pendent lights, very classy feature for my new extension and good value. Needed an extra part and costumer service was prompt and helpful.
Thank you 🙂
Excellent customer service
Ordered a lamp, very good value for money, looks more expensive than it cost, however, one of the pins on the plug had snapped off. I contacted the seller and 12 hours later they contacted me and said they would send me a replacement. No hassle, no need to send the original one back. Excellent customer service.
Lamp shade
Lamp shade: just what I was looking for at a competitive price. Excellent quality.
Product was delivered promptly and in…
Product was delivered promptly and in good condition. Unfortunately it did not look great when installed. It was much more bulbous than it appears on the website photographs.
I asked to return a broken item was…
I asked to return a broken item was told I couldn't after 48 hrs of receiving it. I was decorating and didn't open item until I was ready to use it

Réponse de First Choice Lighting
Fantastic customer service
Fantastic customer service, knowledgeable and friendly staff that gave me the impression the company wanted and were grateful for my order.
Well done to all, first choice lighting will be my first choice in the future.
3rd time to use this company.
This is the 3rd light that I have bought from this company. Process to order online was easy, price was good and my light arrived well packaged to prevent any breakages. Also was kept up to date with emails letting me know when the light was out for delivery. Would use this company again.
Returning customer
This was my second time buying from first choice lighting, and whilst the main reason for returning was price the service and packing was excellent. Certainly they are a recommended lighting supplier with a great choice!
Quick delivery and in perfect condition excellent
Quick delivery and in perfect condition
Excellent bedside lights
I love my new bedside lights. They are exactly what I wanted. They were also very well packed and arrived swiftly. Hence the five star review. Many thanks.
Great quality lights. Good customer Service.
Great quality lights, at a decent price. Recently returned some items with no problem & full refund issued.
Customer service at the highest level.Phone answered quickly by a helpful and…
Phone answered quickly by a helpful and knowledgeable person. I was provided with both telephone advice as well as emailed specifications and instructions. Delivery was fast and efficient.
This was customer service at the highest level.
Excellent
Good quality products and excellent service with fast dispatch and delivery.
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