Purchased a second hand cross trainer with installation. Delivery was around 3-4 weeks as promised and it is working well. Very pleased with everything.
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Lisez les avis des autres
Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Voir plus
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Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Voir plus
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I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Voir plus
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À propos de l'entreprise
À propos de FitKit UK
Écrit par l'entreprise
Coordonnées de contact
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Royaume-Uni
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,5
Excellent
255 avis
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Excellent service from start to finish
Excellent service from start to finish. I wanted a precor cross trainer but needed to check stride length as I'm only 5ft 2inches. Helen arranged an appointment for me to visit the warehouse where the 2 machines I was interested in were set up and ready for me to try. Had the appointment with Luke who then arranged for a payment link to be sent to me so I could complete the purchase. Cross trainer delivered and installed once the machine had been cleaned and serviced. Delivery guys ensured it was delivered to exactly where I needed it and it was tried and tested there and then. Great communication from company. First class service all the way through. Would highly recommend.
25 mars 2026
Avis spontané
Réponse de FitKit UK
Thank you so much, Elizabeth, for your fantastic review!
We’re really pleased to hear that you had such a positive experience from start to finish. It was important to us that you felt confident choosing the right cross trainer, so we’re glad Helen and Luke could support you with arranging the visit and helping you try the machines in person.
It’s great to know the delivery and installation went smoothly and that the team made sure everything was set up exactly as you needed. We’ll be sure to pass on your kind words to everyone involved.
We truly appreciate your recommendation and hope you enjoy your cross trainer for many years to come!
Regards The FitKit Team.
Ordered a cross trainer. Great experience cannot recomment more
I ordered a Life Fitness Cross trainer that arrived securely wrapped on a pallet perfectly on time. There was a small issue where one part of the power adapter was missing. I contacted Helen their office manager and they sent one out a day later no issues. The machine was serviced and works perfectly. I would recommend FitKit UK to anyone considering a personal fitness machine of good quality and very reasonable prices. Thank you for a great experience.
12 mars 2026
Avis spontané
Réponse de FitKit UK
Thank you so much for your kind review! We’re delighted to hear that your Life Fitness cross trainer arrived safely and on time, and that you’re happy with the quality and performance of the machine.
We appreciate your understanding regarding the missing part, and we’re glad Helen was able to resolve the issue quickly for you. Providing prompt and reliable service is something we take great pride in.
Your recommendation means a lot to us, and we’re thrilled you had a positive experience with FitKit UK. If you ever need anything in the future, we’re always here to help. Regards the FitKit UK Team
Enjoy your workouts, and thanks again for choosing us!
The best in the business …
My review starts with the customer services, superb! I had a problem with my order, the issue was the royal mails fault but all communication went through Fitkit, cannot fault them, they took a few days to get back to me but they are a small run company so give them time and they will reply, fixed my issues without any hassle, now the product, I’m running a 5km everyday for the month of march for charity so I bought this product to help my sore muscles, the shower cooling wash is superb, really helps and the body cream really soothes aching muscles, I would highly recommend FITKIT and will definitely order again, 5 stars
10 mars 2026
Avis spontané
Bike arrived as described
Bike arrived as described. Delivery was advised the day before and the team called ahead as promised.
All seems good upon receipt
9 mars 2026
Avis spontané
Réponse de FitKit UK
Thank you for your kind review! 😊
We’re really pleased to hear that your bike arrived exactly as described and that the delivery updates and call ahead from the team made the process smooth. It’s great to know everything looked good on arrival.
Enjoy your new bike, and if you ever need any help or have questions down the line, we’re always here to help. Happy riding! 🚴♂️ Regards The FitKit UK Team
I don’t know why people go anywhere…
I don’t know why people go anywhere else, they have top qaulity ranges of Precor, lifefitness, cybex, all is as new condition, as any other new kit you buy elsewhere depreciates virtually 50% when it’s delivered, all these gyms that open up with massive loans just to call in brand new, and wonder why they close in a few years, Fit kits equipment holds its value so well, we have been in the gym business 40 years now, and every one is trying to reinvent the wheel…the members come to a gym mainly because of the equipment, so “stick to the well trodden path”…buy what the members want, not what you want and as much as you can with minimal loans, these guys are good! Service, delivery, installation, if you cannot see what it is they do, then your to stupid to know the difference.
10 février 2026
Avis spontané
Réponse de FitKit UK
Thanks for taking the time to leave this Vernon— especially with your experience in the industry.
We agree with your point: good equipment doesn’t need reinventing. Precor, Life Fitness and Cybex have proven themselves over the years, and buying quality kit that holds its value just makes financial sense. Too many gyms overstretch on brand-new packages and feel the pressure later.
Our focus has always been straightforward — supply reliable equipment in excellent condition, price it properly, and back it up with solid service, delivery and installation.
We appreciate the support and the honest words.
Regards The FitKit UK Team.
Shoulder press with install
Bought a shoulder press and paid extra for install due to weight. They came armed with two large sheets of hardboard to negotiate the lawn, uphill to gym. Excellent work. All went smoothly and easily. Very happy.
16 février 2026
Avis spontané
Réponse de FitKit UK
Thank you for the review Peter — we really appreciate it.
That shoulder press isn’t a light bit of kit, so we’re glad the team came prepared and made sure everything was handled properly (lawns included!). Taking the extra care on access and installation is all part of the job for us.
Great to hear it all went smoothly and you’re happy with it. Enjoy the new addition to the gym 💪
Dreadful customer service and wrong item sent
Dreadful customer service, very rude, sarcastic and dismissive and no ownership of errors. Website incorrectly advertised items as new and ex-commercial, battered old equipment sent when new was purchased. Shocking Company, customer service a whole experience. 0/10
5 février 2026
Avis spontané
Réponse de FitKit UK
Thank you for your third review. Unfortunately, it again avoids the key point: the item you ordered was clearly listed as USED, with full specifications available on the product page.
If the same care had been taken to read the item description as has been taken to leave repeated reviews, this situation could have been avoided. We stand by the accuracy of our listings and the information provided at the time of purchase. Regards The FitKit UK Team
Great delivery support
Great support and accommodation of my delivery needs. Product was just as expected. Many thanks to the team at Fitkit
2 février 2026
Avis spontané
Réponse de FitKit UK
Thanks so much, John! We’re really glad we could support your delivery needs and that the product met your expectations. We’ll be sure to pass your kind words on to the whole Fitkit team—much appreciated! Regards The FitKit UK Team
Had our third delivery and very happy…
Had our third delivery and very happy again and again
The install team cracked on, following site instructions
Awesome cos the team were busy
Would definitely use again
3 février 2026
Avis spontané
Réponse de FitKit UK
Thanks so much for your continued support! We’re really glad to hear the install team followed the site instructions and got straight to it. We appreciate you taking the time to leave this feedback and would be more than happy to work with you again. Regards Fitkit UK Ltd
PLEASE LEARN FROM MY MISTAKE DO NOT BUY FROM THIS COMPANY
PLEASE LEARN FROM MY MISTAKE - DO NOT BUY REFURBISHED EQUIPMENT FROM THIS COMPANY
I purchased a refurbished Precor TRM 885 Treadmill from this company which cost me £1695. We used it all of 10 times over a 3 month period before it produced a fault code and stopped working. I have since contacted customer support who diagnosed the fault over the phone to save the £170 call out fee, only to say that the machine was too old to get parts for and that they couldn’t help me unless I found a second hand part myself. I have now found the part which cost £450 and have also been advised that there is no guarantee that this will fix it.
So in summary I have a worthless machine that is less than 12 months old and is uneconomical to repair.
I have calculated that each run cost me £169.
If just one person reads this and avoids making the same mistake then it will have been worth writing this review.
Go and buy a £700 new Nordic Track Machine instead with a 2-5 year warrenty!
14 janvier 2026
Avis spontané
Réponse de FitKit UK
Dear Neil.
Thank you for your review. While we respect everyone’s right to share their experience, we do feel it’s important to correct several inaccuracies, as the way this has been presented gives a somewhat misleading impression to other readers.
You purchased the refurbished Precor TRM 885 treadmill in December 2024, not within the last three months as implied. The wording of your review suggests the machine failed shortly after purchase, when in reality you contacted us over a year later to raise an issue.
You have also stated the treadmill was used only around ten times and then left unused for an extended period. Unfortunately, mechanical equipment that sits idle for long periods can seize or deteriorate — this is not unusual and is why we recommend annual servicing, much like a car, to keep equipment operating as intended.
All refurbished machines are fully serviced and tested by our engineers prior to dispatch and supplied with a 3-month warranty. In your case, had you contacted us with any issue during that warranty period — the same period you state the machine was in use — an engineer would have attended to resolve the issue at no cost. Contacting us over a year later understandably places the machine well outside of any warranty coverage, meaning any investigation or repair would be chargeable.
Despite this, we made several attempts to help minimise your costs. Rather than insisting on a paid diagnostic call-out (which we were fully entitled to do), we asked you to send a video of the fault so one of our engineers could review and attempt to diagnose the issue remotely — saving you the call-out fee entirely. This was offered purely as a goodwill gesture and was something you were more than happy to proceed with at the time.
As with many industries — phones, cars, electronics — newer models are released and older ones are eventually phased out along with certain parts. Unfortunately, this is the case with your treadmill. Even so, we went a step further and suggested you source the required part yourself to avoid any markup from us, leaving only the cost of fitting should you not wish to do it yourself. We felt this was a fair and reasonable approach, though it appears this effort has been overlooked.
Purchasing refurbished equipment always carries some risk in terms of longevity, but we are confident we acted fairly, transparently, and supportively throughout — including well beyond any warranty obligations.
We genuinely wish you well with your NordicTrack machine. If there is one takeaway for other readers, it would be to report any issues within the warranty period, rather than a year later, so they can be addressed promptly and without dispute.
Regards FitKit UK Ltd
Great experience
I have had an excellent experience in all my dealings with Fitkit. Great equipment and when I had a problem with they sent out a really outstanding engineer, Liam, who quickly diagnosed the issue and fixed the problem. Always professional and reliable and great expertise. Definitely leaders in what they do.
4 décembre 2025
Avis spontané
Réponse de FitKit UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve consistently had a great experience with Fitkit and that your equipment has been serving you well.
It’s especially great to know that Liam was able to diagnose and resolve the issue quickly — we’ll be sure to pass along your kind words to him. Providing professional, reliable service is something we take great pride in, and it’s fantastic to hear that this has been your experience.
Thank you again for taking the time to share your review. We truly appreciate your support! Regards The FitKit UK Team.
Set of weights and bench arrived
Set of weights and bench arrived. Great experience good products easy service.
15 novembre 2025
Avis spontané
Réponse de FitKit UK
Thank you so much for your review! We’re glad to hear your bench and weights arrived smoothly and that you had a great experience. Enjoy your new setup, and feel free to reach out if you need anything else! Regards FitKit UK
Tread Carefully
Ordered a cross trainer. It didn’t fit through my front door – after waiting weeks for delivery. I cancelled immediately.
FitKit responded with the energy of someone who’s just been told the pub kitchen is closed.
Rude, dismissive, and absolutely determined to charge me nearly £500 in “restocking” and “return” fees… for an item that never even crossed the threshold of my home.
£500 to take back the thing they still had!! Be serious.
Fortunately, I bought it on finance and Novuna were absolute angels from heaven.
They reviewed everything and told FitKit to cancel the agreement with NO fees.
FitKit then had to comply, although they did so with all the grace of a toddler being told it’s bedtime.
Apparently FitKit think their T&Cs override UK law.
Adorable. Truly.
The only reason this was resolved is because Novuna stepped in — not because FitKit acted fairly, professionally, or even vaguely politely.
If you enjoy being spoken to like you’ve never seen a calendar or read a sentence, while arguing basic consumer rights, then by all means, treat yourself.
Everyone else: run
4 novembre 2025
Avis spontané
Réponse de FitKit UK
We’re genuinely sorry to hear that your experience wasn’t what you hoped for — though we do feel it’s only fair to set the record straight.
The cross trainer you ordered is a large, commercial-grade unit. Our website clearly lists its full dimensions, delivery guidance, and build details to help avoid exactly this kind of situation. At no point do we state or suggest that this item would arrive flat-packed — in fact, we clearly advise that all commercial machines are fully assembled and delivered on a pallet.
When delivery was attempted (using our own team, not a courier, as a favour to speed things up for you), the item couldn’t be brought into the property. At that point, our standard policy applied: once a shipment has been dispatched, return and restocking fees are due. These aren’t arbitrary charges — they cover the very real costs of collecting, transporting, and reboxing a 100+kg machine that’s already been prepared and dispatched.
We’re pleased that your finance provider was able to help bring things to a close, though it’s worth noting that we acted fully within both UK law and our published terms — all of which were communicated clearly before and after your order.
We completely understand that the situation was frustrating but describing our staff as rude or dismissive doesn’t reflect the reality of a team that manages complex, heavy-item deliveries daily and always tries to help where possible.
We wish you all the best in finding a fitness solution that suits your space — and perhaps next time, a quick check of both the measurements and the delivery details might save everyone a little drama.
first class service every time
10 octobre 2025
Avis spontané
Réponse de FitKit UK
Thank you so much! We’re delighted to hear you always receive first-class service. Your continued support means a lot to us. Regards The FitKit UK Team
The engineer and the guys who came to…
The engineer and the guys who came to install the equipment were very friendly and professional. Also organising the delivery date has never been more flexible and smooth. Can only recommend them.
27 octobre 2025
Avis spontané
Réponse de FitKit UK
We sincerely appreciate your positive feedback. It’s great to know our team’s professionalism and flexibility met your expectations. Thank you for recommending us — we value your trust and look forward to serving you again. Regards FitKit UK
Great service and support
I got my Pulse Fitness bike from FitKit because it’s the same one I used to use at my local gym and I really liked it. The first bike had a fault, but the team was great. Particularly Liam who came over three times, first to replace the bike and then to help with some software update issues. He was super patient, friendly, and genuinely wanted to get it sorted.
Honestly, I can’t fault the service. Although there was a little bit of a wait to get the bikes swapped, but overall FitKit have been brilliant from start to finish. Highly recommend!
17 octobre 2025
Avis spontané
Réponse de FitKit UK
Thank you for your review, Diego. We’re sorry to hear about the issues you experienced with your bike, but we’re glad we could help get this resolved for you. It’s great to hear that Liam was able to provide the knowledge and support needed to get your bike up and running again — ready for you to enjoy! Regards FitKit UK Team
We booked in a service for our Precor…
We booked in a service for our Precor cross trainer which gets a lot of use. Liam came and carried out an excellent service, thoroughly cleaning and lubricating all the relevant parts of the machine which was pretty dirty inside as we’re too nervous to take it apart ourselves. The machine now runs much more smoothly and feels less “bumpy.”
I would definitely use this company again. They were professional and reliable. Liam did a great job for us.
29 juillet 2025
Avis spontané
Réponse de FitKit UK
We’re delighted to hear that our engineer serviced your machine to the high standard expected of all FitKit UK team members. Thank you for taking the time to leave us a review — we’ll be sure to pass your kind words on to Liam. We truly appreciate you choosing FitKit UK and hope to work with you again in the future. Regards FitKit UK Team
Just received our Machines which are…
Just received our Machines which are in great condition they have been delivered installed and cleaned by a very professional team . We are very happy with the whole team effort from start to finish . We would highly recommend this company if you are after professional Sports Equipment at a very good rate .
17 juillet 2025
Avis spontané
Réponse de FitKit UK
Thank you so much for your review Kelly. We are really pleased to hear you are so happy with the quality of the machines and the smooth delivery and installation provided by our team. We do hope you enjoy the new equipment and consider using us again in the future for any further requirements that may arise. Regards The FitKit UK Team.
Fantastic staff...and after care..Luke…
Fantastic staff...and after care..Luke and Liam really know what they are doing.. I would definitely be using them again..
10 juillet 2025
Avis spontané
Cross trainer & Bike
2 cardio machines one was in brilliant condition and no issues with set up. The other had issues but they are being proactive in arranging a replacement.
Now received the replacement in brilliant condition, with effortless swap. Things can go wrong but really impressed with the customer service resolving the issue and confident in buying further equipment from Fitkit UK.
3 juillet 2025
Avis spontané
Réponse de FitKit UK
Thank you for taking the time to leave us a review Jennifer. We have been able to ensure a replacement product has been dispatched same day to rectify the issue you are experiencing. It is hoped that this will now remedy the situation and you will be able to enjoy both new machines. Regards FitKit UK.
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