Everything always packed securely and safely and on time. This month my surgery made a mistake with my prescription, Fittleworth contacted them and sorted everything without involving me, thank you F... Voir plus
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Excellent service provided by sympathetic and knowledgeable people. Always willing to help and on time (even helping out in a small ‘emergency’.) They’d get five stars if every time a shipment arrive... Voir plus
I have always found the service and equipment supplied excellent. Friendly and timely customer communication have meant I have never been without the devices I need. I am only sorry that my GP practic... Voir plus
The staff have always been very helpful especially when my doctors surgery cancelled my prescription without any reason or notification. The team sorted the issue out within a couple of days and fast... Voir plus
4,4
Excellent
765 avis
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A répondu à 94 % de ses avis négatifs
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Reliable and always helpful
My GP surgery moved me to another supplier until I insisted on going back to Fittleworth.
Best thing I did.
7 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind words. We’re really glad you chose to come back to us — it means a lot to know you’re happy with our service!
Regards
Joana, Customer Experience Specialist – Fittleworth
I am very much reliant on Fittleworths…
I am very much reliant on Fittleworths for delivering stoma supplies and as well as supplies for urinary catheterisation. These supplies are not only of excellent quality but are delivered in good time.
Whenever I have had a query, I have been able to obtain a reply by a friendly voice at the other end of the phone.
22 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback. We’re delighted to hear you feel supported and can rely on us for your supplies, along with the quality, delivery, and friendly service from our team — it really means a lot to us.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Excellent care service
Excellent care service. Prescriptions always received in good time. thank you. B.Buck.
22 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear you’re happy with our service and that your prescriptions arrive on time — it means a lot to us.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Ordered delivered all on time and with…
Ordered delivered all on time and with care
21 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re delighted to hear that your order arrived on time and was handled with care—this is exactly the service we strive to provide. We really appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Great experience on the phone
Great experience on the phone, had a laugh with the operator. Easy order experience. The downside is that however many times I try and order on line over several years the hub just buffers and fails. Please get that sorted.
19 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback—we’re so pleased you had a great experience with our team and found the ordering process easy. We’re sorry to hear about the issues you’ve experienced with the online hub, as this isn’t the standard we aim to provide. So we can look into this further, please could you email us at caring@fittleworth.com with your name, date of birth, and postcode. This will allow us to pass your feedback to the relevant department for investigation. Thank you again for bringing this to our attention.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Trustworthy and reliable
I have used this company since day one based on the hospital and doctors recommendation. They supply pre cut with wipes and sprays, the company always informs me of delivery time etc if you are new to this company they are reliable and consistent
21 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback and continued support. We’re delighted to hear that you’ve found our service reliable and consistent, and that the supplies and communication have met your expectations. It means a lot to us that you’ve trusted us since the beginning, especially following your healthcare provider’s recommendation.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Your service is very good but i feel…
Your service is very good but i feel you need to look at the delivery side with Dpd, not for the first time my elderly father who is not very mobile takes time to answer the door has had issues, i always request on their app that they allow time for him to answer,however recently they do not wait even though i have told them he is housebound and will always be at home, maybe your customer service desk could also notify Dpd when you are made aware that a particular delivery needs to be handled differently.
20 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback and kind words about our service. We’re very sorry to hear about the delivery issues, especially considering your father’s situation. We understand how important it is that drivers allow enough time. While DPD unfortunately don’t accept delivery instructions directly from us, we will raise this with the relevant departments and continue working with them to help improve the service. We appreciate you bringing this to our attention.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Supplies always good but package always…
Supplies always good but package always seems to be substandard when it arrives. Ripped boxes, courier the used for security.
12 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback. We’re glad you’re happy with the supplies, but we’re sorry to hear about the condition of the packaging on arrival. This isn’t the standard we aim for, and we will raise this with the relevant departments to improve future deliveries.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Excellent service and product quality but....
The ordering and delivery process is excellent since the introduction of the Fittlehub. The product quality is excellent. However I am disappointed at the redesign of my stoma bag. The new design is more bulky and less discrete than the previous design which I found to be perfect.
17 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback — we’re delighted to hear you’re happy with the ordering process, delivery, and product quality. We’re sorry to hear the redesign hasn’t met your expectations. Unfortunately, product design changes are made by the manufacturers and are outside of our control, but we do appreciate you sharing your feedback and will pass this on.
Regards
Joana, Customer Experience Specialist – Fittleworth
Terrible - don’t bother
Terrible, online ordering doesn’t work despite phoning them twice to sort out the issue. I don’t want to phone in an order. When i did phone to order, i had to wait 10 minutes before anyone answered. Didn’t receive order in 2 weeks, was told, they didn’t know that my order was to be placed straight away. What??
4 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback — we’re very sorry to hear about your experience and understand how frustrating this must be. We apologise for the issues you’ve had with online ordering, the wait times when calling, and the delay with your order.
If online and phone options aren’t convenient, you can also place your order by emailing us at caring@fittleworth.com, and our team will be happy to assist.
Regards
Joana, Customer Experience Specialist – Fittleworth
Great service for Alistair
I have nothing but praise for the service I consist receive, partly how they call me when i should be placing an order, and as someone whose memory is is on the slide, it makes sure I never run out of anything.
14 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback — we’re so pleased to hear our reminder calls are helping you stay on top of your orders and avoid running out. It’s great to know the service is making things easier for you. We really appreciate your support!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
a very reliable service carried out by…
a very reliable service carried out by people that care
14 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you so much for your kind feedback — it really means a lot to us. We’re delighted to hear you find our service reliable and caring.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
I have given 5 stars because…
I have given 5 stars because Fittleworth customer service is excellent. However, I agree with Carol Couzins about the awful delivery boxes. They are invariably battered and torn. Too big for the contents and, as a consequence stuffed with wasted packaging. This is difficult to dispose of and the box itself cumbersome to manage.
8 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback — we’re delighted to hear you rate our customer service so highly. We’re sorry to hear about your experience with the delivery packaging and appreciate you sharing this. Your comments will be passed on as we’re always looking at ways to improve.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
On time again
Delivery arrived today 14/5/2026 on time. Included some extras i didn't want.
13 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback — we’re pleased to hear that our deliveries are usually timely. We’re sorry for any occasions where items have been missing, and we appreciate your patience while you await your latest delivery.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Fantastic customer service and speedy…
Fantastic customer service and speedy delivery. Terry 🤓👍🏻
1 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your kind feedback, Terry — we’re delighted to hear you’re happy with our customer service and speedy delivery!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Company is ok
Company is ok, not excellent. I guess they have a trapped audience so don't have to try too hard. I have had wrong stuff Turning up, which I gave to the hospital. Luckily I had enough spares to cope until I reordered. The DPD delivery is often left on the doorstep, these are important medical supplies and I don't need them being stolen by chancers thinking they have got lucky.
I have had my account dissappear, both online and via email and have had to redo all my details again.
I also require a 3Ltr overnight drainage bag but you don't do 1. I am checking out other suppliers as I am having to buy my own when they should be on prescription. Just put any date in as this is ongoing now for sometime.
24 avril 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your feedback — we’re sorry to hear about your experience and understand your concerns. Regarding deliveries, you can download the DPD app to set a preferred safe place, which should help ensure your parcels are left securely.
We’d also like to let you know that we do supply 3L overnight drainage bags, and we’d be happy to help you arrange this. Please feel free to get in touch so we can support you further.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Réponse de Fittleworth Medical
Thank you for your kind feedback — we’re pleased to hear you’ve found our team both professional and friendly!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Excellent Service
I have been delighted by the excellent service from Fittleworth. At a time when things could have been stressful and problematic it was great to know that there was a reliable and efficient team to make this aspect of my journey as straightforward as possible.
The prompts to reorder and negotiating delivery to a safe place when necessary have made the temporary stoma situation very ‘doable’.
13 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback — we’re delighted to hear that our service has helped make things easier during what can be a challenging time. It’s great to know our team, reorder reminders, and flexible delivery options have supported you so well. We really appreciate you sharing your experience and wish you all the best on your journey.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Very good reliable service and polite…
Very good reliable service and polite 👍😇🤩🙏
7 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for your lovely feedback — we’re so pleased you’ve found our service reliable and our team polite. We really appreciate your support!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Always arrives early.
Always arrives early.
Brilliant service and product, very helpful on the phone, quick and simple.
Arrives in good order and never had a problem.
4 mai 2026
Avis spontané
Réponse de Fittleworth Medical
Thank you for such lovely feedback — we’re pleased to hear your deliveries arrive early and in good condition, and that you’ve found our service helpful, quick, and easy to use. We really appreciate your support!
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
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