Flashexpress Avis 159

Worst courier EVER. if you're choosing courier, pls PLEASE AVOID FLASH AT ALL COST.

After experiencing all the bad from this company... I have to show you what the overall consenses of FLASH EXPRESS actually is
FYI, I experienced all of this and yet the workers are still there and still pulling the same crap.

Here are the ACTUAL FACTS!!! about Flash Express and there incompetent business...

Flash Express reviews are overwhelmingly negative, with common complaints about failed/fake delivery attempts (marked "unreachable" without contact), rude or lazy riders, poor customer service, and packages being lost or severely delayed, leading many users, especially on platforms like Shopee, to actively avoid them and report issues with platforms like DTI.
Common Customer Complaints:
False Delivery Attempts: Statuses like "unreachable" or "call the receiver" are common, but customers report no actual calls or attempts, sometimes even with times noted, leading to returns.
Rider Issues: Riders are described as unresponsive, rude, aggressive, or making excuses (e.g., parcel too heavy, don't know the way) and asking customers to pick up items.
Bad Customer Service: Reports mention unresponsive support, closed tickets without resolution, and unhelpful interactions.
Delays & Misrouting: Packages get stuck at hubs, sent to wrong centers, and deliveries are significantly delayed.
System Issues: Users often get stuck with Flash Express as a default courier on Shopee/Lazada and find it difficult to change, causing stress.
Employee/Business Reviews:
Mixed Experiences: While some find it supportive with learning opportunities, others highlight toxic environments, poor work-life balance, and disorganized warehouses.
Operational Challenges: Difficulties with overtime approval and logistics are mentioned.
Overall Sentiment:
Many users consider Flash Express the "worst" or "trash" courier and actively try to avoid them, recommending alternatives like J&T or NinjaVan.
FYI, SPX is actually Flash, with a new name
Recommendation:
If given a choice, most users suggest selecting a different courier; if not, be prepared for potential hassle and have a plan to actively follow up with customer service and potentially the seller if issues arise.

For 3 days we waited for the driver. He said he was coming so we went home and waited, but he never arrived. He read our messages and ignored them. He ignored our calls and did not return calls. I contacted customer service and waited 49 minutes, but they did NOTHING. I called manager Adel who said "just wait for the package." This company is terrible! I will contact all future sellers to make sure they are not using this company.

Dont use this courier.. disaster.. mawawala lang package nyo

This is a terrible company. They manipulate the system to get away with their lack of ability to deliver on time.

2 instances. My deliveries were flagged as “Can’t contact Recipient” 3 times. They never contacted me, and I had to visit their warehouse which by the way, they just throw parcels (even fragile ones) like they’re Pokeballs

Another time is they marked attempted delivery unsuccessful, but they never actually tried.

They do this so the system won’t flag them and put the blame on them. Never trust people who play the system.

Worst delivery service almost fraudulent.

Absolutely the worst service in the world. Not that any couriers in the Philippines are good but Flash really is the worst of all - they never update progress, communication is poor and when you do manage to speak to customer service they never give you correct updates or information.

The only thing flash express can deliver is headaches. Drivers are thieves, delivery of empty packages, dishonest drivers, when they do manage to deliver something it’s always damaged or opened by the drivers. Customer service can’t understand simple English and are 100% useless. This company needs to be shut down. It’s gotten to the point if a seller marks my package with flash express I cancel the item. Point blank and period. Useless company

the best return to sender courier.

Yes, you read that right. All 4 of my parcels from Flash Express are ALWAYS returned because NONE of the drivers even attempted to contact me. Not a text or a missed call. They'll do attempts on the first and last day of delivery and no signs from them doing the attempt. The drivers are lazy. DO NOT ENDORSE YOUR ITEMS TO THEM TO HAVE YOUR PARCEL DELIVERED.

I purchased an item on November 14th and still have not received it on December 1st. It was released from customs on the 20th and assigned a Flash Express tracking number. Flash Express claimed the tracking number was invalid and they had no idea where my parcel was. They said it was not their problem. Finally after contacting both the seller and Lazada, the tracking number became active again on November 28th but Flash Express has no updates since then. What a Crappy company.

Bad service! Rude delivery riders!

The mos worst courier!!! The service is very very very very slow!! The name flash is a scam! They don’t deliver the item to the promised dates and it’s vet frustrating!! Hope you go bankrupt FLASH!

Very sad to say, we have mostly negative experiences with FLASH and just poor courier communication! Seems like the concept of DOOR-to-DOOR is simply lost in their company services and mission statement. Sometimes difficult to get any parcel delivery messages, delivery/pickup confirmation nor any communication at all due to driver apathy, lack of mobile load excuses, lack of any customer communication requirement. Couriers ignoring the customer's several text requests to schedule parcel delivery or hub pickup often leads ridiculous delivery status updates "customer unreachable". And management seems quite content with this type of service since customer ratings are at an all time low. More importantly, FLASH headquarters is consistently apologizing and performing political "alleged" investigations with absolutely no change to the horrendous courier attitudes and poor communication.

If I could I will give 0 stars on this for a total bad service! My parcel that has been paid for in advance was suppose to come on the estimate d date: Nov 11-16. It is already Nov 17 and the tracker always claims it is on the sorting area for DAYS! Now originally they said it will be delivered before 16 but fck this sht I bet they'll deliver it tomorrow which is very inconvenient and I'm already not on the area. I am also stuck with a driver that keeps saying that he's almost there and keeps on giving false hope for the delivery! Please do something about this stupid companynn

Kahit nasa bahy ako mag hapon kakahintay sa flash express na mgdeliver, walang dumating tapos Failed to delivered ung Parcel ko. Walang ngang tawag o txt n nasa harap n sila ng bhy, wala nga kahit anino nila, tapos Failed ilalagay
Buwisit kayo. Kawit Cavite.

This company constantly has issues. Lying drivers who use fake failed delivery attempts for their laziness and incompetence. Horrible delivery service. They should close down, completely worthless company and employees.

VERY WORST COURIER SERVICE PLEASE DO YOUR JOB ALL MY FAILED DELIVERY COMES FROM FLASH EXPRESS!!! I WAITED SUCH A WASTE OF TIME.

All items I ordered from Lazada through Flash Express were "failed delivery". Sent an email, made a call but no reply. Very frustrating. You order, paid, and waited for so long but no delivery. It must be so frustrating to Sellersas well coz they had to refund. Waste of time and lost of business . As a buyer, I will stop ordering from sellers who use flash express.

Doesn't live up to its name "Flash" "Express". Slowest delivery service. They picked up my order from the seller on October 7 in Cavite. It took 4 days before it arrived in (Cam Sur) Pili Hub and it took another 2 days before it arrived in Canaman Hub then another 3 days before they put the parcel out for delivery. However, the actual delivery was the next day. I received it on October 17.

Compared to another courier. They picked up my order on Oct. 10 from the seller in Bulacan and I received it on Oct. 13.

Out for Delivery but no delivery. I received the text from the courier but there is no movement at all. Then my delivery is marked as FAILED because I was "unreachable".