Flight Centre UK - Flight Centre Horsham Avis 

Michelle was so helpful during my recent trip to Australia, especially regarding the situation in the Middle East, keeping me informed about the on-going situation with flights home via Dubai and making sure I got home safely. She managed to change my seats to better ones when they became available and even helped me out with problems with luggage on an internal flight which (as I had Qantas points to use up) I hadn’t booked through her.

Staff were efficient, thoughtful, friendly and thorough. They organised our family’s Japan flights, reorganised them when the airline changed our connections, helped with seat choices, passport registration etc
Great service!

Rachel at Horsham is amazing at what she does putting together our dream holiday!!
We went to singapore, Australia and new Zealand! Im disabled & all my needs were looked after!! Honestly had the best time thanks to Flight Centre

Very comprehensive after sales service has been provided at a difficult time for air travel.

Michelle Smith of Flight Centre Horsham has done a fantastic job getting us all home from Thailand after Emirates cancelled our flights. She has always gone ‘the extra mile’ for us, promptly and efficiently. Can’t rate her highly enough
The Francis Family

Spoke with Michelle VERY HELPFUL. Unfortunately price beaten TUI .Not pushy which i liked Thanks very much Michelle.

Rachel Mason-Smith of Horsham Branch once again providing excellent service. Prompt replies, knows her business well. And a very pleasant person to boot.

Very friendly and helpful service.
The travel advisers Scarlett was extremely knowledgeable and secured flights which were ideal for our purposes

We were stuck Hanoi during the Iran bombing and our flight to Doha was clearly going to be cancelled. And we were hearing some horror stories about people being stuck there for up to 4 weeks. Throughout this whole nervy time Scarlett, kept providing us with best information and kept us patient.
Why did we worry, we had Wonder Woman, on our side, who got us home safely and with the absolute minimum delay. Thank you, you’re wonderful.

We were caught up in the flight issues affecting UAE. Our travel consultant found us several options for flying back from Sydney to the UK. We paid for one via Shanghai, for a day later than planned, hoping Emirates would reimburse the unused portion of our ticket. This was followed up on our behalf by Flight Centre. We are safely back and reimbursed. Thanks Scarlett for all this extra help!

From the initial planning stages of our 4 country, 2 month trip, Scarlett Martin was brilliant. She really listened to us as individuals and made sound recommendations and got us better prices for our flights than we could have done. The level of support she and Daisy gave us over the uncertainty of the situation in the Middle East and the subsequent cancellation of our return flights couldn’t have been better. They were there giving support and advice until we got our journey home rerouted with a different airline within the Alliance. This was the true test and believe me they excelled. We heard so many horror stories from fellow travellers who could not get through to the airlines directly.

Hi
I was delighted with the swift response from your company. It was professional and to the point. Thank you

Excellent support to help me cancel flights through the war zone of Middle East and get me on Cathay Pacific to Australia for my meetings

Frankie Edwards at Flight Centre did a great job of finding us flights to get us from London to Sri Lanka when our planned flights were cancelled due to the Middle East crisis. She sought so many options for us and found various routes for reasonable prices after I had run out of options searching by myself online. She made our holiday possible when I thought we were going to have to cancel.

Couldn't have got there without her.

Caitlin was great - helpful, friendly and very efficient. It's what we always find when we use Flight Centre.

During difficult situation which created challenges, Michelle at Horsham has endeavoured to keep me in the loop and update me. She’s been brilliant.
Lyn

Michelle has been brilliant!
Such a pleasure booking via Michelle and her recommendations and help have been wonderful!!!!
will definitely be back to book another trip via Flight Centre!

I have booked my flights and hotel accommodation with Flight Centre in Horsham for many years. The staff have always been friendly, helpful and professional. Michelle always goes above and beyond to get the best deals and I'm very grateful

With current issues involving return flights to the UK. Flight Centre are giving a supportive and committed service. Thankyou.

Five stars for Michele at Flight Centre UK, very professional, helpful, friendly and patient, she answered our calls and emails straight away and worked hard to accommodate our needs and find suitable flights for us. This will be our travel agency from now on. Thank you!