I purchased a wall hung toilet cistern from B&Q which in turn was supplied by FNX. My plumber had some issues with the fitting and we needed a replacement outlet pipe and seals. Despite it being seve... Voir plus
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Lisez les avis des autres
Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... Voir plus
Had 3 deliveries from FNX, none arrived on due delivery date, on checking tracking no tracking was available, was told by FNX repeatedly just have to wait till tracking updates!! On contacting the co... Voir plus
We lost a part of the cistern six months after we bought it as we had a massive delay getting our bathroom fitted. I reached out to the company via ebay, wondering if they had a spare part and they we... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Coordonnées de contact
Unit 13 Samson House, SS15 6DR, Basildon, Royaume-Uni
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
4,0
Bien
369 avis
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Black coated products paint peals off
Update: As requested in below comment from James I emailed him on the 15th of June, he did not respond to this email either.
Ordered a number of bathroom components from FNX through B&Q, specifically black coated sink & bath taps, drains for both, shower. After fitment and in use, the black coating started pealing off. Contacted FNX over 3 months ago now, only this week finally receiving the instructions that it turns out didn’t come with the product that says you can’t use cleaning products, on a bath drain! As I kept the original instructions, I offered to send them the copy I received only to be told I should have read online or know that you can’t use cleaning products on the coated products, weirdly not an issue with the replacements I ordered from another manufacturer!
22 novembre 2023
Avis spontané
Réponse de FNX Bathrooms
Dear SG,
Edit:(I cannot find an email from you! Most likely in spam but as all I have for you is SG I have no idea what I am looking out for, please provide more details. Thank you)
Edit 2: Checked both Spam and main Inbox on the 15th, no such email has arrived to me, please recheck, I am here to assist you.
Edit 3: Hi SG,
So as it turns out, this item wasn't ordered from us but I will still be willing to assist you in finding out the seller it was purchased from, it has still highlighted some areas that need attention and we will be working on making this smoother for our future customers. Apologies for this.
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you’ve experienced with our black coated bathroom products.
I would like to advise that any black-coated products, regardless of the manufacturer, are generally sensitive to cleaning products that contain chemicals or abrasives. To maintain the quality and appearance of these items, it’s best to wash them only with warm soapy water. Using other cleaning products can cause the coating to peel or deteriorate over time.
I am also interested in understanding more about the replacements you sourced from another manufacturer. Would you mind sharing where you obtained these replacements? This information could be valuable for us to ensure we provide the best possible products to our customers.
Moreover, I would like to assist you directly to address this issue and find a satisfactory resolution for you. Please contact me directly at info@fnxbathrooms.com so we can discuss this further and find a way to make things right.
Thank you for your patience and understanding.
Best regards,
James
Fantastic company
Fantastic company, I've purchased several bathroom suites from them for various development projects. They consistently provide excellent customer service and high-quality products.
12 juin 2024
Avis spontané
Réponse de FNX Bathrooms
Thank you for your feedback, always a pleasure to deal with you.
Found what I was looking for
Found what I was looking for, and very easy to order. Just hope it fits when arrives here
14 mai 2024
Quick and easy and clear- found the…
Quick and easy and clear- found the product I needed at a competitive price
13 avril 2024
Not as avertised, but got a refund…
Slow service and when finally delivered the product was not as advertised. Follow up call resolved the issue, full refund accepted
5 avril 2024
Réponse de FNX Bathrooms
Hi AM,
Thanks for your time on the phone just now.
Apologies this product was not suitable for your requirements and that we could not assist you any further and thanks for your acknowledgement that the product in question was correctly advertised but just not the right size for your requirements.
As discussed I am refunding this order in full for you so you can continue your search for the right part.
Thank you and all the best.
James.
Good customer support
Mr Morris did call me which is excellent news and has issued a refund, so I am glad to say that this company does make contact with customers if you have problem and resolve it expeditiously.
5 avril 2024
Avis spontané
Shower Head Kit
Shower Head Kit
My purchase of a shower head kit was £20 cheaper than elsewhere and delivery was overnight First class company and highly recommend them for your bathroom purchases. Excellent!
3 avril 2024
A hassle free order and a great product…
A hassle free order and a great product once arrived.
16 mars 2024
No refund
Emailed customer service who said they will issue a refund which would take up to 48hrs but almost a week later & still no refund, don’t recommend this company
15 mars 2024
Avis spontané
Réponse de FNX Bathrooms
Dear Vidmante,
I hope this message finds you well. I understand your concerns regarding the refund process and apologise for any inconvenience this may have caused. I want to assure you that your refund was issued promptly on our end. However, it's important to note that the timeframe for the funds to be reflected in your account can vary due to the processing times of different payment providers. While you were initially informed of a 48-hour period, it's more common for transactions to take approximately 3 to 5 business days to complete.
Please rest assured that the refund has been processed from our side. We appreciate your patience and understanding in this matter. If you have any further questions or require additional assistance, do not hesitate to get in touch.
Best regards,
James
did not received item
did not received item. no answer to my mesages. newer buy again. wasting time
23 février 2024
Avis spontané
100% recommend. Fantastic service
Great!
Was looking at a product on B&Qs website, realised it was sold via a FNX Bathrooms so just went direct to them. Quick service from them. Spoke with a friendly person who quickly resolved an issue with my order (100% my fault as ordered the wrong item).
100% recommend! Superior service!
I’m not a review-writing type person…that’s how great this company is!
23 février 2024
Avis spontané
Avoid at all costs - change of mind
My original review was really bad but once the boss Jamie saw it he made contact and gave me an immediate refund and couldn’t have been nicer, he was polite and understanding. I reordered through b & q not realising it would still come from FNX bathrooms again but this time it was a different kettle of fish they arrived within 5 days and were well packed and once Jamie knew they had been reordered he kept an eye on my order and kept me informed all of the way. Thank you so much Jamie.
23 février 2024
Avis spontané
Réponse de FNX Bathrooms
Hi April,
Very sorry to see this, I have reached out to you to see if we can get this resolved.
Regards,
James
Quick delivery
Towel radiators and valves, very quick delivery and just what I needed - great
15 février 2024
Initially poor service. Eventually redeemed by James
I saw this company supplied B&Q and items priced reasonably. Ordered 2 items from the website- 1 hadnt arrived. Immediately told them via email with photo evidence, they acknowledge receipt, but as soon as I ask for a refund of the items not received, no response. Eventually had a call from James who intervened and did his best to sort the situation out - great service from him in the end.
30 janvier 2024
Avis spontané
Order not received & still awaiting refund
Ordered on 29th December but still haven’t received my order even though been given tracking number for it, emailed customer service who said they will issue a refund which would take up to 48hrs but almost a week later & still no refund & no reply to recent email chasing this up, tried calling the numbers on receipt & on website but neither seem to be working
Won’t be using again & wouldn’t recommend this company
29 décembre 2023
Réponse de FNX Bathrooms
Hi Kevin,
James here, sorry to see of your experience, I have personally just looked into this and issued your refund, I am not sure why this simple process hasn’t been carried out for you but you should now see this in your account.
Apologies for the time it has taken and if there is anything else I can do for you please let me know.
Thank you
What fantastic seller
What fantastic seller. Bought a bath tap over a year ago and recently a small part inside it failed. The seller went to great lengths to put this right and literally could not have done more and now solved. Buy in confidence. Have used again since. A++++++ seller.
21 janvier 2024
Avis spontané
Great Service
Had an initial issue with my order, contacted them by email and they just sorted it out and sent a replacement.
Really impressed with their customer service, they couldn’t have helped more.
16 janvier 2024
Avis spontané
No refund.
Awful company.Ordered a shower screen that was faulty.No replacement no refund and almost non existent communication. Feel cheated.I would not use this company ever again.
24 octobre 2023
Avis spontané
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