foodpanda Avis 

Stealing from their customers! Ordered an item from them, was never delivered yet ZERO resolution was provided.

Terrible experience - missing item and nil refund
Terrible experience. Ordered from panda mart, and one item was missing, then took a few emails for them to agree for a refund. A refund which I've never received (they insisted that they will send this to Panda wallet although I've requested to my bank account, as I'm not interested to use their services again after this experience). Today (28/12/2022) already more than 20 emails exchange with their CS and nothing, I keep getting auto replies saying that my case was resolved. They don't even read the email content nor review attached screenshots clearly showing that I've $0 balance in the PandaWallet, showing nil refund.

To Panda, please resolve this before I take it further, it is nothing about the money (more than happy to donate my refund and much more), it's about crossing a red line and fraudulent concerning actions by your team and company, my case number below for your reference.

Case no. 239466657

Ordered 3 items....but in the system the order was changed to only 2 items only!!! End up i have to pay for the small quantity fees....altogether $5+ this is the same just like a SCAM. Sorry, i've uninstalled the app. Not supporting such business anymore!!!

They won't let me use my pandapay but I already topped up a thousand +
They won't refund and won't let me use my money to order. What kind of service is that? Agent is 100% not helpful.

My ordered was stated arrived but did not received, only to found the proof of delivery was gone to another blk in the same condo. Our condo shares the same unit number only different block name hence sometimes confusion between riders and I understand. BUT when I turned to customer service to ask right within 2min of stating "delivered", this Miss Sofia A doubt me as if I do not know which one is my own door (I state i do not have a white door gate so obviously it's not my house right? ) She insist there will be no refund since rider delivered "correctly". So I asked her does she expect me to find my own food from all the 10 blocks since she did not answer my qn if the rider is able to deliver to my unit back. WOW surprise!! she ended the chat. WOOWWWWWWW love your service to the max manx. I take orders everyday and is a regular customer and this is what I get? sorry no more foodpanda ever. I regret not hearing other friends who had boycott it. (the end of the day I took a video from my house leaving for the foodhunt among the blocks and finally found my food. wowwww so fun right? asking someone who is sick to find her food order in random blocks like detectives.)

Deeply hope your HR do some proper hiring work and do good training to the customer service. You lost your most regular customer.

You should consider hiring someone who knows how to set up a CRM system....

Ordered sushi through the platform earlier and got double charged and also an extra portion of food that I didn't ask for due to their system error. Emailed to inform them about it and request for a refund, and all the customer service staff (3 of them in total) could say is they can't refund me cos I have received both orders and that I should double check my orders next time. Wow. Just wow.

Never used the company!!! I ordered the food half a day ago yesterday and the delivery was 1st got delayed and finally got cancelled after waiting for 1hr. When I reached out to their CS team for help, they first said they couldn't do anything then the final person, Aisha from their service recovery team, that I spoke to even hang up the phone before the issue was resolved. The money that they refunded went to their e-wallet instead of your credit card meaning you need to spend in order to get back your money. What an acceptable arrogant company!!

Few orders were placed and paid but the restaurants cancelled the orders due to rainy day or late order. The paid amount was credited back to Pandapay account which I wasnt able to utilize it everytime I clicked on the balance amount, so I just leave that aside until today when I check the Pandapay account, the amount can no longer be found :(. I liaised with Food Panda help desk and the customer service simply asked me to restart the app, the phone or reinstall the app. The issue is simple, the money is not in my Pandapay anymore. Food Panda should take the responsibility to arrange their technical team to check instead of just leaving it to customer to sort things out. I am a regular customer of Food Panda over these few years and thousands of dollars have been sent. This help desk left me very disappointed. I have since deleted all my payment account and will not order from Food Panda any longer. Terrible customer service.

I ordered from food panda. I realised that a packet of rice was missing and I used the help Center to report the missing rice. No help was given. I asked to be referred to the management team. The management team representative emailed me, and told me that they are unable to process a refund. The chicken rice was less than a dollar. But I guess foodpanda would rather cheat their customers for this tiny amount and receive this one star rating here.

I placed to order chicken main dish but it became egg main after payment. The problem is we can only confirm the order after payment. The order was somehow changed by the system. Can’t we review the order then make payment?????? Check with customer service, take so long that restaurant is preparing the food… useless app and customer service response to react to situations..never using foodpanda again even if offer is more attractive than others

This app is ridiculous. Always missing orders. The min order fee is way higher than grab ubereats and deliveroo. They didn't even want to refund. When asked they say its not their policy. Good luck to you if you want to try the app.

foodpanda can be useful platform to order food. But it can also suddenly cancel the order and the customer service is poor

Stay away - deliveroo is far superior when it comes to range of restaurants and customer service.

Very bad customer service. Tried registering for an account but phone number was taken. Multiple agents handled the same case and kept asking me the same questions over and over again. The issue is just that someone used my phone number to register for an account and I need to claim my phone number back, but they did not even attempt to help me with that and just tell me to register with another phone number (this is my ONLY phone number). The agents gave generic replies and even ask me to provide order ID??? What a joke hahah food panda can't even handle this right. Guess I can never (and never will) use food panda LOL. Cant imagine contacting customer service for an order problem in the future if their customer service is already so trash at account registration. Super bad experience even before I make my first order!!

Wrote in to feedback about their daily marketing emails and x2 emails every single day. They replied showing me the steps to unsub their emails when I didn’t ask HOW TO UNSUB. I know how to unsub and if I didn’t wish to receive any emails I would’ve done so. It is obvious they don’t give a damn losing their email subscriber or customer as it is easier for them to brush me off by telling me to unsub. Such arrogant attitude. I replied telling them my thoughts on how I am offended by their reply and concluded that I will unsub since they couldn’t care less. Next day another reply from them with an email template to apologise on my order. What order?? It was a feedback on the frequency of their marketing emails. Foodpanda CS seems enjoying to take customers feedback as a joke. I replied again and they responded once again to tell me how to unsub their emails. Foodpanda, either your CS is hopeless or that is how your company culture is as a whole. This makes it easy for me to decide which other food delivery company I should be committed to moving forward.

The customer service is ridiculous! I reported that I can't proceed to check out since it kept saying that my number has already been registered. I sent a support email, we exchange emails back and forth and provided multiple screenshots. An agent finally called me, named "Una" and told me that they can't do anything unless I tell her all the email addresses tied to this number (how would I know all the email history that was tied to this number) and second, if I can use another mobile number to register (why would I have a 2nd mobile number). It doesn't make sense, she said she wants to verify, she is already talking to me using this number. What else she needs to verify? As for the email, I told her, I have been receiving newsletter from foodpanda, so I know the account is active, if she wants to verify, she can give me a test email and I can read it out real time for her. That way she can verify if the number and email belong to the same person that she is talking to right now! She said no. When I ask to speak to her manager, she said it'll take 2 to 7 working days! Very impressive "Help Centre" they have!! Such a disappointment with the Customer service and problem solving skills. This is so common sense. They wanted to verify, but they are already talking to me using that number. Feels like I'm talking to a person just reading out a template..no way of thinking how to properly handle and solve stuff. Oh well..

Had an issue with what food panda calls a self applying voucher, tried to order but it didnt auto apply. Went to customer service chat and they said I'll get a call from a manager in 30 minutes. Its been 4 hours and ive been though 5 customer service agents all saying 30 minutes. This company is notorious for customer service. They dont value customers. Use Grab or deliveroo

Don't subscribe to their pro account it is totally Fraud！Before sign-up they did not tell you not all restaurant are free delivery, by putting (selected restaurants) god knows what is that mean. and there are maybe only 5% of the restaurant have a deal with the pro account, the funny part is they already are on free delivery even you are not on the pro account. after sign-up when you ask for a cancellation and refund they just keep saying sorry and do nothing about it. So i have cancelled my next month subscription, just treat it as throw the money down to the drain.

Recently, I tried to use Foodpanda's new group order function to make an order and an error occurred. My friend and I placed an order each but only one transaction went through. I seek help and clarification from the online customer service on the app but all I received was an unhelpful attitude and rudeness. When I told her how my group order did not go through successfully as only one transaction/order was made, she replied me with standard answers like "your order is in progress and you will receive it soon", etc. Evidently, she did not even try to understand my query and problem as what she said was wholly unrelated. After repeating multiple times, she finally understood what I was saying and started to denounce my claim that I made a group order. I kept telling her I am sure that I made a group order with my friend but she kept on denying my claim and even said "lets clear it do you want the order or not" at one point (again, she said something else to deflect my query). I found her very offensive and incredibly discourteous. After going back and forth for quite awhile, she decided that it is finally time to ask me for a screenshot for proof. I do have a screenshot proof but by then I was so tired, frustrated and infuriated talking to this agent and I also had to fix my friend's missing order, i decided to end the conversation by asking her to send our chat up for review. Honestly, I felt that Foodpanda had improved their customer service recently by implementing cute protocol messages and better staff training. However, this agent, in particular, used inverted commas when she sent me a protocol message which seems to indicate sarcasm on her end. I feel that this can't be representative of Foodpanda's service but I am definitely very disappointed this time. I have made an email complaint on this matter and hope to receive a satisfactory response from Foodpanda.