Bought our car 2 week ago, had a test ride and all this follow up of the car by JJ and other gentlemen (I don't remember his name). They helped us done every steps one by one, explained what they been... Voir plus
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Lisez les avis des autres
We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Voir plus
After the purchase of vehicle, found error (SatNav had been de-activated and hence non-functioning) - FoW had not completed their pre sale checks properly. Sales assistant told by their sales manager... Voir plus
Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Voir plus
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Écrit par l'entreprise
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Coordonnées de contact
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Royaume-Uni
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excellent
13 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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ABSOLUTE SHAMBLES OF A COMPANY
Would avoid FOW of winsford absolutely messed me about, brought a car set up the finance ready to walk out the door to drive off got told I can’t take the car because my part ex hasn’t been valued by the men but she gave me the valuation over the phone and I had signed all the finance, they wanted to give me £4000 less for my car, then they wanted to set up a new finance for over £600 a month for a 2022 Audi they must be having a laugh, so had to stay over has it was 2 hours drive back home and back again the next day, I lost money and time, the manager Sophie needs to learn her employers how to sell cars instead of dreams, I would be here all day if I had to write what has gone on over the weeks, now iv had to send back logbook just so I can get my deposit back after a month and iv done all the calling and chasing, iv had to cancel finance, insurance, tax, absolutely disgusting the way I was treated, avoid the place!!!!
20 août 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to share your experience. We're sorry to hear how disappointed you remain following your purchase and the subsequent complaint process.
We appreciate that you raised a number of concerns regarding the vehicle's preparation, service history, brakes, tyres, paperwork and your experience during collection. These matters have been reviewed in detail, including the additional photographs, documentation and witness statement you provided.
Following that review, we did acknowledge areas where the experience could have been better, including the final presentation of the vehicle and an administrative error relating to the recording of a £250 payment, which was corrected and did not result in any financial loss.
However, the evidence available did not support all of the allegations raised or establish grounds for us to accept the request to return the vehicle for a full refund. We appreciate that this was not the outcome you wanted, but our decision was reached after reviewing each element of the complaint individually against the available evidence.
We recognise that you remain dissatisfied with our response, and we are sorry that your overall experience has left you feeling this way.
Many Thanks,
FOW Customer Service Team
Was looked after by salesman Brandon…
Was looked after by salesman Brandon Thomas he helped us with the part ex on our vehicle was very Knowledgeable took us for a test drive in our now new car made the sale smooth and uncomplicated
19 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Brandon looked after you so well throughout your purchase.
It's great to know that he was knowledgeable, helped with your part-exchange and made everything from the test drive through to completing the sale smooth and uncomplicated. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received good service and found our team professional throughout your experience.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Ewan was really lovely and helpful
Ewan was really lovely and helpful, appreciated it felt like a big decision to make on my own but less daunting with his help 😊
19 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're so pleased to hear that Ewan was able to make such an important decision feel a little less daunting and that you felt supported throughout the process.
Buying a car is a big decision, so it's wonderful to know that Ewan's friendly and helpful approach made the experience easier for you. We'll be sure to pass your kind words on to him! 😊
We hope you absolutely love your new car and enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Excellent service from beginning to…
Excellent service from beginning to end. I can't thank them enough.
19 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that you received excellent service from beginning to end.
Your kind feedback means a great deal to our team. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
After a tricky px valuation we agreed…
After a tricky px valuation we agreed on an acceptable price . Then Chris Cairn helped us over the line. Thank you.
16 septembre 2026
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us a review! We're pleased to hear that, after working through the initial part-exchange valuation, we were able to reach a figure you were happy with.
It's great to know that Chris helped get everything over the line and made sure the purchase was completed smoothly. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Ryan and Lana were very helpful
Ryan and Lana were very helpful, pleasant and easy to deal with. All queries both before and after sale were dealt with efficiently. I am very pleased with the car and the company.
18 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Ryan and Lana were helpful, friendly and easy to deal with throughout your experience.
It's great to know that all of your questions were handled efficiently both before and after your purchase. We'll be sure to pass your kind feedback on to them both!
Most importantly, we're so pleased that you're happy with your new car and your experience with FOW. We hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
A trustworthy Car Centre.
A large well organised car sales business that holds a vast amount of stock. From what I saw the stock is of good quality with plenty of choice. I made a pre booked appointment which allowed for a smooth no fuss experience with a knowledgeable member of the sales team. There is a fair bit of paperwork to do but that is for the customers benefit and guided through the process by the sales executive.
Ellie Pierce was professional and helpful throughout the process she also showed a lot of product knowledge when dealing with me.
In short a trustworthy well organised business. Would I use FOW again.Absolutely.
18 septembre 2026
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a detailed and fantastic review! We're delighted to hear that you were impressed with our choice and quality of vehicles and found the whole experience smooth and well organised.
It's wonderful to hear that Ellie looked after you so well, demonstrating great product knowledge while guiding you clearly through the paperwork and purchase process. We'll be sure to pass your lovely feedback on to her!
Knowing that you would absolutely choose FOW again means a great deal to us. Thank you for placing your trust in our team, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Helpful staff and quite fast turn…
Helpful staff and quite fast turn around for part-exing and buying our new (second hand) car.
13 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found our team helpful and that the whole process of part-exchanging your vehicle and purchasing your new car was quick and straightforward.
We really appreciate your feedback and hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Car developed a fault a few weeks after…
Car developed a fault a few weeks after purchase from FOW, this was outside the standard 30 day warranty window. I was very impressed with how Millie handled the issue, they found a local garage quickly who could carry out a diagnostic check and then arranged for main dealership to fix the fault. I was kept informed at all times and provided with a helpful and professional service. I have purchased a couple of cars from FOW and this kind of service will certainly encourage me to remain a loyal customer. Thanks Millie!
2 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're sorry that you experienced a fault with your vehicle after purchase, but we're delighted to hear that Millie looked after you so well throughout the process.
It's great to know that she quickly arranged the initial diagnostic check, organised the repair with the main dealership and, importantly, kept you informed every step of the way. We'll be sure to pass your lovely feedback on to Millie!
We really appreciate your continued loyalty to FOW, and it's wonderful to hear that the aftersales support you've received has given you confidence to choose us again in the future.
Many Thanks,
FOW Customer Service Team
FOW 5 stars for service and care
FOW Trafford deserve 5 stars for service and care. Mike Brown and all have been excellent. Thank you to all at FOW. I highly recommend FOW Trafford if anyone wants to buy a car 🚗
18 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic 5-star review! We're delighted to hear that you received such excellent service and care from Mike and the team at FOW Trafford.
We'll be sure to pass your lovely feedback on to Mike and everyone involved. Your recommendation means a great deal to us, and we really appreciate you choosing FOW!
We hope you're enjoying your new car and wish you many happy miles ahead! 🚗
Many Thanks,
FOW Customer Service Team
FOW TRAFFORD
FOW TRAFFORD
Absolutely disgraceful place selling a £20 grand car with engine light saying it will be fixed & we booked it in a few months later and said said ye it’s fixed , then in September the same issue occurred in which we rang rac warranty we booked it in the garage we were told the dpf just needs a clean lo and behold it was much more than that cause of there mechanics not doing there job properly which was going to cost 1000 pound out of pocket and fow was arguing with us & not giving us proper customer service saying how could they tell it was us when 140g soot doesn’t get there from driving on the motorway. No compensation nothing! Thank god we had warranty cause of their stupid mistakes.
We will never be buying a car from them again!!!
29 janvier 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've experienced with your vehicle and the frustration this has caused.
We appreciate how concerning it must have been for the engine management light to return after you understood the original issue had been resolved, particularly when further investigation then identified additional work was required.
We're also sorry that you were unhappy with the communication and support you received when raising the matter with us. Where a fault reoccurs, we understand customers want clear explanations about what has been identified, whether it relates to previous work and what options are available to resolve it.
We're pleased that your warranty was ultimately able to assist with the repair, but appreciate that this doesn't change your disappointment with the overall experience. Your feedback will be shared with the relevant teams for review.
Many Thanks,
FOW Customer Service Team
Ellie
Ellie is an absolute asset to the business, cracking sense of humour and really makes the buying process easy, knowing when to ask the relevant people if unsure and will always seek clarity if she needs it. My buying process was delayed due to her dealing with another customer and another member of staff made sure I was informed of this, which I felt was nice that people work together. Not something you see much publicly these days.
No pressure whatsoever from her like some dealerships would do; and a smooth process from start to finish with my Skoda Superb, which I’m already impressed with in the short time I’ve had it for.
Couldn’t have had a better process for buying the car and the choice available on site left me torn between the Superb or going back to my younger days with the Octavia vRS.
Keep it up!
17 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that Ellie made your buying experience so enjoyable, with a good sense of humour along the way!
It's particularly lovely to hear your comments about the teamwork you experienced. Keeping you informed while Ellie was helping another customer is exactly the kind of support we want our team to provide for one another and for our customers.
We'll make sure your brilliant feedback is passed on to Ellie and the wider team. We're glad the Skoda Superb won the decision in the end, and we hope you continue to be impressed with it for many happy miles to come!
Many Thanks,
FOW Customer Service Team
All the staff I dealt with were very…
All the staff I dealt with were very knowledgeable and helpful.
No pressure at all to buy
5 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found our team knowledgeable and helpful throughout your experience.
We pride ourselves on providing a relaxed, no-pressure environment, so it's great to know this came across during your visit.
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Really great staff very helpful and…
Really great staff very helpful and pleasant.
Pleased with the condition of the car purchased.
Thank you very much
16 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team helpful and pleasant and that you're pleased with the condition of your new car.
We really appreciate your kind feedback and hope you enjoy many happy miles in your new vehicle!
Many Thanks,
FOW Customer Service Team
Finding the right car great condition…
Finding the right car great condition for the price .very helpful staff good trade in price (average)for year & condition.bery happy.
16 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the right car at a price you were happy with and that our team were helpful throughout the process.
It's also great to know that you were happy with your part-exchange and, most importantly, your new car. Thank you for choosing FOW, and we hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Great sales rep
Very happy with the car I have purchased, I mainly want to highlight how phenomenal my sales rep was - Chloe Court. She had told me she was new to the role but she could have fooled me! She was extremely professional and educated on the job and how things worked, if there was something she didn’t know she handled it quickly and efficiently. Chloe was easy to get hold of via email and very attentive to any extra requirements when I asked for the car to be looked over. She seemed just genuinely kind and not pushy or demanding for extras which some reps can be, I appreciated this a lot. She was running a little behind when I went to collect the car but she kept me informed and was apologetic at every stage - she will go far in this role I am sure of it. Thanks again Chloe! You are a star ⭐️
17 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that you're happy with your new car and that Chloe made such a fantastic impression throughout your experience.
It's especially lovely to hear this feedback knowing that Chloe is new to the role. Her professionalism, communication and willingness to quickly find answers when needed are exactly the qualities we want our customers to experience. We're also pleased that she kept you informed during collection and made sure your additional requests were taken care of.
We'll make sure your fantastic comments are passed on to Chloe – we're sure she'll be thrilled to read them! ⭐️
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Friendly staff very informative and…
Friendly staff very informative and reassuring
16 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found our team friendly, informative and reassuring throughout your experience with us.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
very helpful the whole process easy…
very helpful the whole process easy staff were great
15 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that our team were helpful and made the whole process easy and straightforward for you.
We really appreciate your kind feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Price advertised on the website was the…
Price advertised on the website was the same as in the stock list so all good I thought, but when the final bill came it had increased by £100, not much in the grand scheme of things but poor and sloppy from fow not to keep these lists and website up to date, duty manager didn’t want to know once you are committed, so check prices once sat down with the sales person.
10 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear about the discrepancy between the advertised price and the figure presented when completing your purchase.
We appreciate that while £100 may be relatively small compared with the overall cost of a vehicle, customers should be able to rely on the pricing information provided to them being clear and consistent. We're also disappointed to hear that you didn't feel your concern was properly addressed when you raised it with the Duty Manager.
We'll share your comments with the relevant teams so that the pricing and communication you've described can be reviewed. Thank you for bringing this to our attention.
Many Thanks,
FOW Customer Service Team
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