Bought our car 2 week ago, had a test ride and all this follow up of the car by JJ and other gentlemen (I don't remember his name). They helped us done every steps one by one, explained what they been... Voir plus
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Lisez les avis des autres
We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Voir plus
After the purchase of vehicle, found error (SatNav had been de-activated and hence non-functioning) - FoW had not completed their pre sale checks properly. Sales assistant told by their sales manager... Voir plus
Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Voir plus
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Écrit par l'entreprise
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Coordonnées de contact
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Royaume-Uni
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excellent
13 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Price advertised on the website was the…
Price advertised on the website was the same as in the stock list so all good I thought, but when the final bill came it had increased by £100, not much in the grand scheme of things but poor and sloppy from fow not to keep these lists and website up to date, duty manager didn’t want to know once you are committed, so check prices once sat down with the sales person.
10 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear about the discrepancy between the advertised price and the figure presented when completing your purchase.
We appreciate that while £100 may be relatively small compared with the overall cost of a vehicle, customers should be able to rely on the pricing information provided to them being clear and consistent. We're also disappointed to hear that you didn't feel your concern was properly addressed when you raised it with the Duty Manager.
We'll share your comments with the relevant teams so that the pricing and communication you've described can be reviewed. Thank you for bringing this to our attention.
Many Thanks,
FOW Customer Service Team
FoW Fantastic as Ever
We had another fantastic experience with Fords of Winsford. Rebecca was helpful and thorough, resolving queries and getting us on our way with our lovely new car! Competitive prices and high quality, non-pushy service. Highly recommend FoW.
7 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your fantastic review and for choosing FOW again! We're delighted to hear that you had another great experience with us.
It's wonderful to know that Rebecca was helpful and thorough, answering your queries and making sure everything was sorted before you drove away in your lovely new car. We'll be sure to pass your kind feedback on to her!
Thank you for your continued support and recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
After initially buying a Kia sorento…
After initially buying a Kia sorento from here, it developed faults almost immediately, I got in contact with the after care team who did everything possible to help. They even pulled another 7 seater off the pitch as a courtesy car for me as that’s what I needed. Sadly in the end I decided the Kia wasn’t for me so they allowed me to exchange it for a different car. The process was very quick. I took my new car to a local garage to give it a check over for peace of mind and it needed a new break pipe. Aimee S authorised the work to be done by the other garage quickly to ensure the car is 100%.
Aimee S kept in touch with updates constantly. Her people skills are Amazing, she deserves a bonus for the amount of Emails and phone calls that I received with the updates. X
15 août 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a detailed review. We're sorry that you experienced issues with your original Kia Sorento and then needed further work on your replacement vehicle, but we're really pleased to hear that our Aftersales team supported you throughout.
It's fantastic to hear that Aimee kept you regularly updated, quickly authorised the work with your local garage and made sure you felt looked after every step of the way. We'll definitely make sure your lovely comments are passed on to her – we're sure she'll really appreciate them!
We're glad we were able to find a solution that worked for you, including keeping you mobile with a suitable courtesy vehicle and helping you change into a different car. We hope everything is now running perfectly and you can enjoy your new vehicle with complete peace of mind.
Many Thanks,
FOW Customer Service Team
⚠️ FORDS OF WINSFORD
⚠️ FORDS OF WINSFORD – MY EXPERIENCE ⚠️
I honestly wish I had never bought a car from Fords of Winsford.
What should have been a straightforward car purchase turned into an exhausting and extremely stressful experience.
I raised concerns about the vehicle, including its preparation, cleanliness, service history, brakes, tyres, paperwork and the way I was treated when collecting the car. I provided photographs, documents and a witness statement to support my complaint.
Despite all of this, after months of correspondence, my concerns have still not been resolved and my request to return the vehicle and receive my money back has been refused.
I have spent far too much time chasing a company that I believed would stand behind the vehicles it sells.
Their final response has left me extremely disappointed.
Based on my personal experience, I would NOT recommend Fords of Winsford to anyone.
In fact, I wouldn't recommend them to my worst enemy.
If you're thinking of buying a car from them, please do your own checks, get EVERYTHING promised in writing and don't assume that because you're buying from a large dealer, everything will be as you are told.
This is my personal experience, and I have kept all the documentation, photographs and correspondence relating to my complaint.
Never again.
I purchased a Nissan Qashqai from FOW Car Supermarket and what should have been a straightforward purchase turned into an extremely stressful and disappointing experience.
I raised concerns about the vehicle's preparation and cleanliness, representations made to me during the sale about the service history and work that would be carried out, concerns identified by an independent garage regarding the front brake pads and tyre arrangement, an error in the payment paperwork, and concerns about electronic documents that I dispute knowingly signing or authorising.
I provided photographs, supporting documents and a signed witness statement from the person who accompanied me during the sales process.
I made numerous attempts to have my concerns properly addressed. After lengthy correspondence, my request to return the vehicle and receive a refund was refused. The company's final response only partially upheld aspects of my complaint and maintained a £100 goodwill offer towards an additional key.
I am extremely disappointed with both the experience of purchasing the vehicle and the way my subsequent complaint was handled.
This review reflects my personal experience and the evidence I provided to FOW Car Supermarket.
Based on my experience, I would not recommend FOW Car Supermarket and I would not purchase another vehicle from them.
I purchased a Nissan Qashqai from FOW Car Supermarket and what should have been a straightforward purchase turned into an extremely stressful and disappointing experience.
I raised concerns about the vehicle's preparation and cleanliness, representations made to me during the sale about the service history and work that would be carried out, concerns identified by an independent garage regarding the front brake pads and tyre arrangement, an error in the payment paperwork, and concerns about electronic documents that I dispute knowingly signing or authorising.
I provided photographs, supporting documents and a signed witness statement from the person who accompanied me during the sales process.
I made numerous attempts to have my concerns properly addressed. After lengthy correspondence, my request to return the vehicle and receive a refund was refused. The company's final response only partially upheld aspects of my complaint and maintained a £100 goodwill offer towards an additional key.
I am extremely disappointed with both the experience of purchasing the vehicle and the way my subsequent complaint was handled.
This review reflects my personal experience and the evidence I provided to FOW Car Supermarket.
Based on my experience, I would not recommend FOW Car Supermarket and I would not purchase another vehicle from them.
15 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with both your vehicle purchase and the outcome of your subsequent complaint.
We appreciate that you raised a number of concerns regarding the vehicle's preparation, service history, brakes, tyres, paperwork and your overall experience. We also acknowledge that you provided additional photographs, documentation and a witness statement in support of your position.
Given the number and nature of the concerns raised, the case was escalated to our Sales Management team, who completed a thorough review of the circumstances and the evidence available. Each element of your complaint was considered individually, including the additional information you subsequently provided.
Following that review, we acknowledged areas where your experience could have been better. However, the evidence available did not support all of the allegations raised or provide grounds for us to agree to your request to return the vehicle for a full refund. We appreciate that this was not the outcome you wanted, but the decision was reached following a detailed review rather than your concerns being disregarded.
As previously communicated, a £100 goodwill contribution towards an additional key was also offered and remains available should you wish to accept it.
We're sorry that despite the time spent reviewing and responding to your concerns, you remain dissatisfied with the outcome and feel unable to recommend FOW.
Many Thanks,
FOW Customer Service Team
This is the second car I've purchased…
This is the second car I've purchased from FOW Trafford Park. They offer a great range of vehicles at very reasonable prices, and I received excellent service from Mike, who made the entire process very easy. I would definitely use them again.
12 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your fantastic review and for choosing FOW Trafford for a second time! We're delighted to hear that you've once again had such a positive experience with us.
It's great to know that you were happy with our range of vehicles and pricing, and that Mike provided excellent service and made the whole process easy for you. We'll be sure to pass your kind feedback on to him!
We really appreciate your continued support and look forward to welcoming you back when the time comes for your next car.
Many Thanks,
FOW Customer Service Team
Great service and overall experience…
Great service and overall experience dealing with Alex from FOW. Made the buying process seamless, and couldn’t have been more helpful. Topman, cheers Alex. Highly recommend 👍🏻
15 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Alex provided such great service and made the whole buying process seamless from start to finish.
It's brilliant to know that he couldn't have been more helpful throughout your experience. We'll be sure to pass your kind words on to him!
Thank you for your recommendation and for choosing FOW. We hope you're enjoying your new car! 👍🏻
Many Thanks,
FOW Customer Service Team
Our experience with FOW was great!
We enquired about a new family car we liked the look of on FOW’s website. Within a few minutes they rang me to book a viewing and test drive. On arrival I viewed the car and met staff member Thomas, he was great and took us out for a test drive. The whole process was easy and we never felt pressured into anything. He was clear and knowledgeable about the car and sale process. He sorted our part exchange and we also noted a couple of issues we had with the new car and sent it to get fixed. We then came a few days later to complete the purchase and pick up our new car. All of the issues were fixed and the car was in lovely condition. We’re so happy with our new car and the whole experience with FOW was great. We’d 100% recommend them and Thomas in particular was brilliant at his job.
12 septembre 2026
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that your experience was easy and straightforward from your initial enquiry right through to collecting your new family car.
It's wonderful to hear that Thomas looked after you so well, making sure you felt informed and comfortable without any pressure. We're also pleased that the items you highlighted were taken care of before collection and that your new car was presented in lovely condition.
We'll be sure to pass your fantastic feedback on to Thomas and the team. Thank you for your recommendation and for choosing FOW – we hope you and your family enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
exceptional customer service
From start to finish all contacts very professional and courteous. FOW are certainly a 5 star company with a 5star rating and 5 star staff.
14 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our team professional and courteous throughout your whole experience with us.
Your kind words about FOW and our staff mean a great deal to the entire team. Thank you for choosing us, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Good experience
I had a great experience buying my new car. Anastasia was very friendly and professional and made the whole process straight forward. Thank you!
12 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a great experience buying your new car.
It's fantastic to know that Anastasia was friendly and professional and made the whole process straightforward for you. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great car, great service
Easy to search for car. No pressurised service. Quick and easy purchase process.
11 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found it easy to search for the right car and enjoyed our relaxed, no-pressure approach.
It's great to know that the purchase process was quick and straightforward too. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Hassle free sale and purchase if cars
Hassle free sale and purchase if cars. Able to test drive the car I was considering and eventually settled on. Not too much pressure to purchase the additional wrap around products, such as fibance and warranties. Car is running nicely and no surprises.
8 septembre 2026
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us a great review! We're really pleased to hear that you found the whole process hassle-free and appreciated being able to test drive the vehicle before making your decision.
It's also great to know that you felt comfortable throughout the purchase and didn't feel pressured when discussing the additional products available.
Most importantly, we're delighted to hear that your new car is running nicely and you're happy with your purchase. We hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Excellent on everything
Sarah at Trafford and the staff there were amazing. This is the second car we have bought from FOW, and the service both times has been exceptional. Everything was easy, and the help and advice were top class. We would highly recommend FOW. What you see is what you get, its geunine, honest and gives you real confidence.
12 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you so much for your fantastic review and for choosing FOW for a second time! It means a great deal to hear that you've received exceptional service on both occasions.
We're delighted that Sarah and the Trafford team looked after you so well and made everything easy and straightforward. Knowing that our approach gave you confidence in your purchase is exactly what we want for our customers.
We'll be sure to pass your lovely feedback on to Sarah and the team. Thank you for your continued support and recommendation, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great buying experience
Would highly recommend for so easy to buy a car no sales pressure luke Murray took me out on a test drive great knowledge, a really good experience hassle free.
11 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such an easy, hassle-free experience and enjoyed our no-pressure approach.
It's great to hear that Luke looked after you so well on your test drive and was able to share his knowledge and answer your questions along the way. We'll be sure to pass your kind feedback on to him!
Thank you for your recommendation and for choosing FOW. We hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Peugeot 508 sw pse
Me personally knows what I want and do my due diligence before I buy a car however the sales person went above a beyond to answer some questions I had.
Very easy transaction
Car was presented to me clean
I would highly recommend. Yes they are a big dealership and we must not forget the smaller car sales people that give you more time and explanation I thought this dealership was very well set up
Staff were brilliant
10/10 from me
12 septembre 2026
Réponse de FOW Car Supermarket
Thank you so much for taking the time to leave such a detailed and fantastic review! We're delighted to hear that you found the whole transaction easy and that our salesperson went above and beyond to answer your questions, even after you'd already done your own research.
It's also great to hear that your car was presented to a high standard and that you were impressed with how the dealership is set up and, most importantly, the service from our team.
A 10/10 and a recommendation means a great deal to us. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Good staff,happy with purchase,however…
Good staff,happy with purchase,however a little disappointed with the overall preparation/ presentation/valeting of vehicle,just looked overall rushed
13 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that you were happy with our team and, most importantly, with your new car.
We're sorry, however, that the preparation and valeting didn't meet your expectations. We want every vehicle to feel properly prepared and presented when it's handed over, and we appreciate how disappointing it can be when this part of the experience feels rushed.
We'll take your comments on board with the relevant team as we continue to improve our vehicle preparation and handover process. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
staff were helpful in meeting my…needs
staff were helpful in meeting my requirements changing the car twice the second time in the middle of purchasing another car
11 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that our team were flexible and helpful in making sure you ended up with the right car for you.
Changing your mind is all part of finding the perfect vehicle, so we're glad the team could accommodate the changes, even when you were already partway through another purchase!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
A smooth enjoyable process with Danny
A smooth enjoyable process with Danny. Very helpful and thorough
12 septembre 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Danny made the whole process smooth and enjoyable for you.
It's great to know that he was helpful and thorough throughout your experience. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
I recently bought a used car from the…
I recently bought a used car from the Trafford branch which went ok.
But beware the so called after care they say is available is appalling.
1.My fault this one ...on documentation it said they would get a software update on the sat nav it doesn't happen.
2. I was advised that taking iut insurance for alloy wheel and scratch and dent cover would be advisable which I did but they" forgot "to tell me that if I make a claim it appears i have to contribute £150 for such claim or gave i misuse destroy this?.
3. I emailed 3 senior people at Trafford i.mediately after my purchase to ask where the documents were for this insurance not one of them bothered to reply.
4 re number 3 I phoned the "aftercare" team (trades description could look into this terminology) and the person i spoke to couldn't wait to get rid of me saying that someone would ri g me back to discuss this insurance
3 plus week on I'm still waiting for this phone call.
All in all after service care has been appalling and if they are going to push this type of i surface they should give you all the facts.
Will never go back to Trafgord again thats for sure.
Id like to cancel the insurance they advised on but as no one has bothered to contact me I guess its a lost hope.
15 août 2026
Avis spontané
Réponse de FOW Car Supermarket
Thank you for taking the time to leave such detailed feedback. We're pleased that the initial purchase of your vehicle went well, but we're sorry to hear that the support you received afterwards has left you feeling so disappointed.
The concerns you've raised regarding the sat-nav update, the explanation of the alloy wheel and scratch & dent cover, and particularly the lack of response to your emails and promised callback are disappointing to hear. Where additional products are purchased, the relevant terms and documentation should be clearly explained and provided so that customers understand the cover they have taken out.
We're also sorry that you've had to repeatedly chase for assistance. Regardless of which team needs to handle a particular query, you should receive clear guidance on the next steps rather than being left waiting for a response.
We appreciate you bringing this to our attention. Your feedback will be shared with the relevant teams at Trafford so that the communication and follow-up you've described can be reviewed.
Many Thanks,
FOW Customer Service Team
Initial salesman was good and helpful.
Initial salesman was good and helpful.
Felt some pressure to take PCP from another salesman who didn’t introduce himself.
Staff were not ready at collection despite prearranged appointment.
Nevertheless we are happy with the car.
10 septembre 2026
Réponse de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that your initial salesperson was helpful and, most importantly, that you're happy with your new car.
We're sorry that other parts of the experience didn't meet the same standard. Our customers should feel comfortable when discussing finance and additional options, without feeling pressured, and colleagues should always introduce themselves clearly. We're also disappointed that the team wasn't ready for your pre-arranged collection appointment.
We appreciate your honest feedback and will share your comments with the relevant teams to help us improve the experience.
Many Thanks,
FOW Customer Service Team
Ewan Cartwright was helpful friendly &…
Ewan Cartwright was helpful friendly & answered any questions I had concisely and well. The whole car buying experience was effortless Thanku .
11 septembre 2026
Réponse de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Ewan was friendly, helpful and able to answer all of your questions clearly throughout the process.
It's great to know that he helped make your whole car-buying experience effortless. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
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