Bought our car 2 week ago, had a test ride and all this follow up of the car by JJ and other gentlemen (I don't remember his name). They helped us done every steps one by one, explained what they been... Voir plus
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Lisez les avis des autres
We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Voir plus
After the purchase of vehicle, found error (SatNav had been de-activated and hence non-functioning) - FoW had not completed their pre sale checks properly. Sales assistant told by their sales manager... Voir plus
Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Voir plus
À propos de l'entreprise
- Vendeur de voitures d'occasion
- aussi dans
- Concessionnaire automobile
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Écrit par l'entreprise

- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver

Coordonnées de contact
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Royaume-Uni
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
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A répondu à 97 % de ses avis négatifs
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Great Customer Service
Ewan gave the best customer service in helping me with the purchase of my new car . Having had bad experiences at other retailers i was nervouse for it too happen again -but Ewan made the buying car journey easy . Thank you for everything Ewan - love my hyundai

Réponse de FOW Car Supermarket
Great job Sienna!
Sienna was absolutely brilliant to deal with.
Explained everything thoroughly and was genuinely there to help without any sort of pressures. Most pleasant car buying experience
Thank you very much Sienna!

Réponse de FOW Car Supermarket
I recently purchased a car from Winsford
I recently purchased a car from this dealership and unfortunately what started as a reasonably positive experience became quite frustrating.
I visited on a busy weekend to test drive the car and was seen quickly by reception. I was given the keys and allowed to have a look around and sit in the car before being introduced to Lana, my appointed sales representative. She brought the car around for a short but adequate test drive.
I liked the car but wanted some time to think before committing. Lana reserved it for me free of charge until the end of the day, which I appreciated. However, I did feel the sales process was quite rushed and somewhat pushy. I was also only told after driving the car that any deposit I subsequently placed would be non-refundable because I had already test driven it. I feel this should have been made clear beforehand.
Before leaving, I pointed out a couple of issues with the car, including slack in the seat belt buckles and loose centre-console trims, and asked whether these could be looked at by the workshop before collection.
I decided to buy the car and paid the deposit later that day.
On Tuesday I was sent the dealership’s business bank details and transferred several thousand pounds for the car. I immediately replied asking for confirmation once the money had been received.
I heard nothing.
I emailed again the following day and still received no response. I was supposed to collect the car on Thursday, but by that point nobody had confirmed that my payment had even been received or that the car was ready, so I did not collect it.
On Friday morning I eventually phoned the dealership myself. The receptionist initially asked whether I simply hadn’t managed to make it in for collection the previous day. I explained that I hadn’t collected it because nobody had confirmed receipt of my money or contacted me about the car.
I was then told that Lana was on holiday.
There had been no out-of-office response to her emails, no handover to another salesperson that I was aware of, and nobody else had contacted me despite the dealership having received several thousand pounds from me and my collection being scheduled for Thursday.
I also found the receptionist’s manner on the phone quite abrasive, which wasn’t particularly helpful given the reason I was calling.
This was easily the most disappointing part of the experience. Staff taking holidays obviously isn’t a problem, but customers and active sales need to be handed over to somebody else. A customer should not have to spend several days wondering whether a substantial bank transfer has even been received.
I was eventually transferred to another salesperson who arranged the handover. He was friendly and pleasant to deal with, and the interior of the car had been cleaned to a very good standard.
Unfortunately, the exterior still had cobwebs and even the odd spot of moss on it. More importantly, the issues I had specifically asked to be looked at before collection hadn’t been addressed.
By this point I was tired of the whole experience, so I declined the offer to be shown all of the car’s features, took the keys and drove home.
Overall, I’m happy with the car itself and there were definitely positive parts to the experience. The initial visit was straightforward, Lana did give me time to consider the purchase, and the salesperson who eventually completed the handover was friendly and helpful.
Unfortunately, the rushed sales experience, lack of clarity around the deposit, failure to address the issues I’d raised and, above all, the complete lack of communication after transferring several thousand pounds made what should have been an exciting purchase unnecessarily stressful.
A proper staff handover and a simple email confirming receipt of the funds would have made a huge difference.

Réponse de FOW Car Supermarket
This our fourth car from FOW (the…
This our fourth car from FOW (the Windsford site) They have plenty to chose from the best thing for me is there is no pressure selling the price you see is the price you pay. The sales people are very friendly and helpful if you need them otherwise you can look around in your own time.

Réponse de FOW Car Supermarket
Not a very personal experience a lot of…staff not a good customer experience.
Not a very personal experience a lot of staff stood around talking there is no one to greet you to ask if you need help.Everything feels done on the cheapside you dont even get offered a drink in the waiting area.The car when we picked it up still hadn’t been cleaned properly just a wipe over inside no polish not even an air freshener in the car and to top it all off the car was still sticky near the drinks holder,we were glad to get away I would not recommend FOW to anybody.

Réponse de FOW Car Supermarket
Best one in north thank you very much…
Best one in north thank you very much Luke to help me to choose the good car .

Réponse de FOW Car Supermarket
Great experience with this company…
The whole experience with this company went smooth without a hitch thanks to the sale person Daiva Norkiene
who took me through the process step by step. Nothing seamed to be to much trouble, showed me however many vehicles I whish to look at and completed my purchase seamlessly. I found all the staff I had dealing with to be friendly and helpful. I would recommend

Réponse de FOW Car Supermarket
Only 1 key said there was 2 I never buy…
Only 1 key said there was 2 I never buy a car with 1
Nightmare to deal with

Réponse de FOW Car Supermarket
Very good show room service but when we…
Very good show room service but when we got home no ‘Guardex’ cleaning products in the car.

Réponse de FOW Car Supermarket
I recently bought a Honda CRV from…
I recently bought a Honda CRV from F.O.W which is 10 years old. Great car but obviously being 10 years old it had a few small problems which Aaron from the aftersales team got sorted for me, great aftersales service from Aaron keeping me updated on what was happening whilst sorting me a courtesy car in the mean time.
All sorted now and thank again to Aaron and all the aftersales team.

Réponse de FOW Car Supermarket
Robin was absolutely brilliant
Robin was absolutely brilliant. Super professional and handled the whole process perfectly. Thank you!

Réponse de FOW Car Supermarket
Mechanical issues / Aftersales team
Very excited to have bought my car on Monday 31st August, next day breaks were screeching a little, didn't really worry. Wednesday when I went to start the car after work it started to make a thudding noise and then check engine came on the dash board and two amber warning lights - Phoned FoW - they advised to phone RAC - RAC was going to take 5 hours so I managed to drive the car a short enough distance back to FoW - in Winsford - 9 days later - no courtesy car available - no word since Wednesday about car - not finding anything on the diagnostics...yet, so obviously can't fix the car. I have found the after sales /garage communication to be very frustrating. I now have lost all faith in the car and customer service so don't wish to keep it!

Réponse de FOW Car Supermarket
Awful - can only test drive one vehicle and have to sign waiver
Awful. Went there today hoping to view a number of vehicles and choose between them. Firstly, you need to wait to get keys for the vehicles (only two at a time). Reasonable, but fairly disorganised and time-consuming. Shortlisted two cars for test-drive. You then wait to talk to a sales rep (which is compulsory), only for them to tell you that you can only test drive one car, and only once you sit through 20 minutes with the sales rep taking you through the specs and finance options. They see test-driving as the last step before buying. Gobsmacking - how are you supposed to buy a car without test driving other options too? They then asked some fairly invasive questions that a car sales place really does not need to know. Then at the last second, you have to sign a waiver prior to test-driving that says you will pay the first £500 for any damage. No other car sales place had asked for this. Having driven an hour to visit a car supermarket for range of choice, I left prior to test drive.

Réponse de FOW Car Supermarket
Stress free way to buy a car
Everyone was really helpful. The site is well laid out so it was easy to find the cars we were interested in
When it came to purchasing a vehicle and part exchanging our old one, they made the process really simple and straightforward.

Réponse de FOW Car Supermarket
Aimee in "After Sales Fixers".
Aimee in "After Sales Fixers".
The whole experience with Aimee was excellent. After the problems having bought the car Aimee was special in the way she dealt with the problem.
Excellent service.
Thank you.

Réponse de FOW Car Supermarket
I got an amazing experience with fow…
I got an amazing experience with fow trafford, expecially Mr Justin James. Thank you brother for your support and care.

Réponse de FOW Car Supermarket
Appalling service from FOW Winsford.
My wife and I received a call from FOW at 1100hrs on 10.09.26. An appointment was made for 1330 for us to test/view our chosen car; present for my wife. At 1330 we spoke to a very charming young women at reception. "Oh sorry, your car isn't here. It may be out the back. I cannot find the keys. Let's see if I can find a similar car and you can look at that." Following a pointless conversation, we politely expressed our displeasure at being treated so badly, having wasted so much time. "Well, it's not my fault is it?" She said to us. We have never encountered such poor customer service in 75 years. Avoid FOW of Winsford at all costs. You have been warned. Appalling. Fortunately Arnold Clark nearby could help us.

Réponse de FOW Car Supermarket
Excellent car supermarket
Clear pricing. Minimal negotiation. Car pre supply inspection and fault correction excellent. Only item on MOT advisories was front brake discs pitted, but both front discs and pads were replaced before sale. I’ve purchased 3 cars from Winsfords over a span of 15 years and all have been extremely good and reliable so far.

Réponse de FOW Car Supermarket
Recently purchased Seat Tarraco
Recently purchased a SUV vehicle from FOW Windsford. I can honestly say, it was by far the worst experience i have ever witnessed. When we arrived to collect the car and complete the purchase, the way we were treated by the more senior blonde haired lady was quite frankly shocking, you wouldn’t have thought that myself and my son were the customers.This lady had no Customer service skills whatsoever, she was rude, abrupt, lacked any empathy and her mannerism’s were non existant. Being totally honest, i suggested to my son that he should abort the purchase of the vehicle, but he had set his mind on having it. personally, they don’t deserve the business, however if they are unaware that their staff are portraying that attitude, then i think they have a right to know this. My one regret is that i didn’t record any of our dealings with this so called lady Sales representative. Even my 10 yr old grandson, that was present on the day commented to myself and thought how rude the Sales lady appeared to him. I can only hope that we don’t have to return there for anything, however the vehicle does have a used car warranty, if so, then we will clearly make sure we consult somebody else that hopefully has the right caring attitude when dealing with the public.

Réponse de FOW Car Supermarket
on going saga of our car.now into the…
on going saga of our car.now into the 5th week waiting on a new turbo ,first excuse after 4 weeks of no correspondance was they were waiting to hear from the warranty people to make sure the car was under warranty even though all cars are warranted for 12 months and ours was only purchased 5 weeks ago ,they then promised they would call me with an update before the end of the day ,they didnt so i sent another email ,unusually they actually replied but only with another excuse ,this excuse was that the technician had a emergency and had to go home so nothing has yet been repaired but we will keep you informed ,they have not .still waiting for the car to be repaired and obviously the next excuse ,terrible customer care ,do not buy from these people ,you will regret it

Réponse de FOW Car Supermarket
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