FOW Car Supermarket Avis 

12 754
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought our car 2 week ago, had a test ride and all this follow up of the car by JJ and other gentlemen (I don't remember his name). They helped us done every steps one by one, explained what they been... Voir plus

Noté 5 sur 5 étoiles

We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Voir plus

Noté 1 sur 5 étoiles

After the purchase of vehicle, found error (SatNav had been de-activated and hence non-functioning) - FoW had not completed their pre sale checks properly. Sales assistant told by their sales manager... Voir plus

Noté 5 sur 5 étoiles

Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Voir plus

À propos de l'entreprise

  1. Vendeur de voitures d'occasion
  2. aussi dans
  3. Concessionnaire automobile
  4. Concessionnaire de véhicules à moteur

Écrit par l'entreprise

FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.

FOW - Fords of Winsford

Écrit par l'entreprise

Reserve any car for FREE up to 24 hours
Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
Enjoy an Award Winning Online Experience
Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
FREE Transfers Between our 2 Locations
Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
No Hidden Costs or Admin Fees
Simply the price you see is the price you pay.
Enjoy a Personalised Video of Your New Car
Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
Buy Online - Click & Collect - Home Delivery
At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
Multipoint Inspection
Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
HPI Check
Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
Finance to Match all Budgets
PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
Over 60 Years of Trust
Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
Part Exchange or Sell Your Old Car
Quickly and easily part exchange or sell your old car with FOW today.

Great Service Time and Time Again

Why promise when we simply deliver

Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.

Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

13 k avis

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A répondu à 97 % de ses avis négatifs

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4,3

Tous les avis

(12 754)

1 625 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Customer Service

Ewan gave the best customer service in helping me with the purchase of my new car . Having had bad experiences at other retailers i was nervouse for it too happen again -but Ewan made the buying car journey easy . Thank you for everything Ewan - love my hyundai

12 septembre 2026
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Réponse de FOW Car Supermarket

Thank you so much for your lovely review! We're delighted to hear that Ewan made your car-buying experience such a positive one.

We completely understand that previous experiences can make buying another car feel a little daunting, so it's wonderful to know that Ewan put you at ease and made the whole journey straightforward and enjoyable. We'll be sure to pass your fantastic feedback on to him!

Most importantly, we're so pleased to hear that you love your new Hyundai. We hope you enjoy many happy miles in it!

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Great job Sienna!

Sienna was absolutely brilliant to deal with.
Explained everything thoroughly and was genuinely there to help without any sort of pressures. Most pleasant car buying experience

Thank you very much Sienna!

12 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you so much for your fantastic review! We're delighted to hear that Sienna made your car-buying experience such a positive and enjoyable one.

It's wonderful to know that she took the time to explain everything thoroughly and made you feel supported without any pressure. We'll be sure to pass your lovely comments on to Sienna – we're sure she'll be thrilled to hear them!

Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!

Many Thanks,
FOW Customer Service Team

Noté 3 sur 5 étoiles

I recently purchased a car from Winsford

I recently purchased a car from this dealership and unfortunately what started as a reasonably positive experience became quite frustrating.

I visited on a busy weekend to test drive the car and was seen quickly by reception. I was given the keys and allowed to have a look around and sit in the car before being introduced to Lana, my appointed sales representative. She brought the car around for a short but adequate test drive.

I liked the car but wanted some time to think before committing. Lana reserved it for me free of charge until the end of the day, which I appreciated. However, I did feel the sales process was quite rushed and somewhat pushy. I was also only told after driving the car that any deposit I subsequently placed would be non-refundable because I had already test driven it. I feel this should have been made clear beforehand.

Before leaving, I pointed out a couple of issues with the car, including slack in the seat belt buckles and loose centre-console trims, and asked whether these could be looked at by the workshop before collection.

I decided to buy the car and paid the deposit later that day.

On Tuesday I was sent the dealership’s business bank details and transferred several thousand pounds for the car. I immediately replied asking for confirmation once the money had been received.

I heard nothing.

I emailed again the following day and still received no response. I was supposed to collect the car on Thursday, but by that point nobody had confirmed that my payment had even been received or that the car was ready, so I did not collect it.

On Friday morning I eventually phoned the dealership myself. The receptionist initially asked whether I simply hadn’t managed to make it in for collection the previous day. I explained that I hadn’t collected it because nobody had confirmed receipt of my money or contacted me about the car.

I was then told that Lana was on holiday.

There had been no out-of-office response to her emails, no handover to another salesperson that I was aware of, and nobody else had contacted me despite the dealership having received several thousand pounds from me and my collection being scheduled for Thursday.

I also found the receptionist’s manner on the phone quite abrasive, which wasn’t particularly helpful given the reason I was calling.

This was easily the most disappointing part of the experience. Staff taking holidays obviously isn’t a problem, but customers and active sales need to be handed over to somebody else. A customer should not have to spend several days wondering whether a substantial bank transfer has even been received.

I was eventually transferred to another salesperson who arranged the handover. He was friendly and pleasant to deal with, and the interior of the car had been cleaned to a very good standard.

Unfortunately, the exterior still had cobwebs and even the odd spot of moss on it. More importantly, the issues I had specifically asked to be looked at before collection hadn’t been addressed.

By this point I was tired of the whole experience, so I declined the offer to be shown all of the car’s features, took the keys and drove home.

Overall, I’m happy with the car itself and there were definitely positive parts to the experience. The initial visit was straightforward, Lana did give me time to consider the purchase, and the salesperson who eventually completed the handover was friendly and helpful.

Unfortunately, the rushed sales experience, lack of clarity around the deposit, failure to address the issues I’d raised and, above all, the complete lack of communication after transferring several thousand pounds made what should have been an exciting purchase unnecessarily stressful.

A proper staff handover and a simple email confirming receipt of the funds would have made a huge difference.

11 septembre 2026
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Réponse de FOW Car Supermarket

Thank you for taking the time to leave such detailed and balanced feedback. We're pleased to hear that you're happy with the car itself and that there were positive aspects to your experience, including your initial visit with Lana and the colleague who ultimately completed your handover.

We're sorry, however, that the communication following your payment caused unnecessary stress. We completely agree that when a colleague is away, active customers and upcoming collections should be clearly handed over to another member of the team. After transferring a substantial amount of money, you should also have received confirmation that your payment had been safely received rather than having to repeatedly chase us for an update.

We also appreciate your comments regarding the deposit terms, the way the sales process felt to you and the items you had asked to be addressed before collection. Any important terms should be clearly explained at the appropriate stage, and agreed preparation items should be followed through or discussed with you before handover. We're also disappointed that, despite the interior being prepared well, the exterior presentation didn't meet the same standard.

Thank you for highlighting both the positives and the areas where we could have done considerably better. Your feedback around communication, holiday handovers, payment confirmation and vehicle preparation will be shared with the relevant teams for review.

We hope that despite the difficulties surrounding the purchase, you enjoy many happy miles in your new car.

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

This our fourth car from FOW (the…

This our fourth car from FOW (the Windsford site) They have plenty to chose from the best thing for me is there is no pressure selling the price you see is the price you pay. The sales people are very friendly and helpful if you need them otherwise you can look around in your own time.

11 septembre 2026
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Réponse de FOW Car Supermarket

Thank you so much for your fantastic review and for choosing FOW Winsford for your fourth car! Your continued support really does mean a lot to us.

We're delighted to hear that you enjoy our relaxed, no-pressure approach and the freedom to browse our wide selection of vehicles at your own pace, with the team there whenever you need a helping hand.

Thank you again for continuing to choose FOW. We hope you enjoy many happy miles in car number four!

Many Thanks,
FOW Customer Service Team

Noté 2 sur 5 étoiles

Not a very personal experience a lot of…staff not a good customer experience.

Not a very personal experience a lot of staff stood around talking there is no one to greet you to ask if you need help.Everything feels done on the cheapside you dont even get offered a drink in the waiting area.The car when we picked it up still hadn’t been cleaned properly just a wipe over inside no polish not even an air freshener in the car and to top it all off the car was still sticky near the drinks holder,we were glad to get away I would not recommend FOW to anybody.

12 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for taking the time to leave us your feedback. We're sorry to hear that your experience with FOW felt impersonal and didn't meet the standard you expected.

We want customers to feel welcomed and supported when visiting us, so we're disappointed to hear that you didn't feel acknowledged by the team. We're also sorry that the presentation of your vehicle at collection fell short, particularly with areas of the interior still requiring attention. Your new car should feel properly prepared and ready for you to enjoy when you collect it.

We appreciate your comments regarding the overall experience, waiting area and vehicle preparation. These points will be shared with the relevant teams as areas where we can improve.

We're sorry that on this occasion we left you feeling that you wouldn't recommend us.

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Best one in north thank you very much…

Best one in north thank you very much Luke to help me to choose the good car .

12 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with us and that Luke helped you find the right car.

We'll be sure to pass your kind words on to him. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Great experience with this company…

The whole experience with this company went smooth without a hitch thanks to the sale person Daiva Norkiene
who took me through the process step by step. Nothing seamed to be to much trouble, showed me however many vehicles I whish to look at and completed my purchase seamlessly. I found all the staff I had dealing with to be friendly and helpful. I would recommend

9 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for your fantastic review! We're delighted to hear that your whole experience was smooth and straightforward from start to finish.

It's wonderful to hear that Daiva took the time to guide you through each step, helped you view as many vehicles as you needed and made sure your purchase was completed seamlessly. We'll be sure to pass your lovely feedback on to her and the wider team!

Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new car!

Many Thanks,
FOW Customer Service Team

Noté 2 sur 5 étoiles

Only 1 key said there was 2 I never buy…

Only 1 key said there was 2 I never buy a car with 1
Nightmare to deal with

10 septembre 2026
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Réponse de FOW Car Supermarket

Thank you for taking the time to leave us your feedback. We're sorry to hear about the confusion regarding the number of keys supplied with your vehicle and that this made your experience with us frustrating.

We appreciate that the number of keys can be an important factor when purchasing a car, and any information provided should be clear and accurate before the purchase is completed. We'll ensure your comments are shared with the relevant team for review.

We're sorry that your experience with FOW didn't meet your expectations.

Many Thanks,
FOW Customer Service Team

Noté 4 sur 5 étoiles

Very good show room service but when we…

Very good show room service but when we got home no ‘Guardex’ cleaning products in the car.

10 septembre 2026
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Réponse de FOW Car Supermarket

Thank you for taking the time to leave us a review. We're pleased to hear that you received very good service in the showroom.

We're sorry to hear that the GuardX cleaning products were missing when you arrived home. Please get in touch with our team so we can check this for you and arrange for any products that should have been supplied with your purchase to be provided.

Thank you for bringing this to our attention.

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

I recently bought a Honda CRV from…

I recently bought a Honda CRV from F.O.W which is 10 years old. Great car but obviously being 10 years old it had a few small problems which Aaron from the aftersales team got sorted for me, great aftersales service from Aaron keeping me updated on what was happening whilst sorting me a courtesy car in the mean time.
All sorted now and thank again to Aaron and all the aftersales team.

11 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you so much for taking the time to leave such a lovely review! We're sorry you experienced a few issues with your Honda CR-V after purchase, but we're delighted to hear that Aaron and the Aftersales team were able to get everything sorted for you.

It's great to hear that Aaron kept you updated throughout the process and arranged a courtesy car to keep you on the road while the work was being completed. We'll be sure to pass your fantastic feedback on to him and the rest of the team!

We're pleased everything is now resolved and hope you enjoy many happy miles in your CR-V!

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Robin was absolutely brilliant

Robin was absolutely brilliant. Super professional and handled the whole process perfectly. Thank you!

8 septembre 2026
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Réponse de FOW Car Supermarket

Thank you for your fantastic review! We're delighted to hear that Robin looked after you so well and handled the whole process professionally from start to finish.

We'll be sure to pass your lovely feedback on to him. Thank you for choosing FOW, and we hope you're enjoying your new car!

Many Thanks,
FOW Customer Service Team

Noté 2 sur 5 étoiles

Mechanical issues / Aftersales team

Very excited to have bought my car on Monday 31st August, next day breaks were screeching a little, didn't really worry. Wednesday when I went to start the car after work it started to make a thudding noise and then check engine came on the dash board and two amber warning lights - Phoned FoW - they advised to phone RAC - RAC was going to take 5 hours so I managed to drive the car a short enough distance back to FoW - in Winsford - 9 days later - no courtesy car available - no word since Wednesday about car - not finding anything on the diagnostics...yet, so obviously can't fix the car. I have found the after sales /garage communication to be very frustrating. I now have lost all faith in the car and customer service so don't wish to keep it!

11 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for taking the time to share your experience. We're very sorry to hear that you experienced problems with your vehicle so soon after purchasing it, particularly when you had understandably been excited about your new car.

We completely appreciate how concerning it must have been to experience the noise and warning lights just days after collection. Where a fault isn't immediately identified through diagnostics, further investigation can sometimes be required, but we recognise how important regular communication and updates are while this is taking place.

We're also sorry that a courtesy car wasn't immediately available and that you have been left feeling frustrated by the communication between Aftersales and the workshop. We understand why the combination of the vehicle concerns and the lack of updates has affected your confidence in both the car and the service you've received.

Thank you for bringing your concerns to our attention. Your feedback will be shared with the relevant teams so that both the handling of your case and the communication you've experienced can be reviewed.

Many Thanks,
FOW Customer Service Team

Noté 1 sur 5 étoiles

Awful - can only test drive one vehicle and have to sign waiver

Awful. Went there today hoping to view a number of vehicles and choose between them. Firstly, you need to wait to get keys for the vehicles (only two at a time). Reasonable, but fairly disorganised and time-consuming. Shortlisted two cars for test-drive. You then wait to talk to a sales rep (which is compulsory), only for them to tell you that you can only test drive one car, and only once you sit through 20 minutes with the sales rep taking you through the specs and finance options. They see test-driving as the last step before buying. Gobsmacking - how are you supposed to buy a car without test driving other options too? They then asked some fairly invasive questions that a car sales place really does not need to know. Then at the last second, you have to sign a waiver prior to test-driving that says you will pay the first £500 for any damage. No other car sales place had asked for this. Having driven an hour to visit a car supermarket for range of choice, I left prior to test drive.

11 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for taking the time to provide such detailed feedback. We're sorry to hear that your visit left you feeling frustrated, particularly after travelling an hour to view and compare several vehicles.

We appreciate that being able to browse different cars and experience them before making a decision is an important part of choosing the right vehicle. We also understand your concerns around the time taken to access keys, the process before a test drive and how the information requested from you was explained.

There are certain procedures and insurance requirements we need to follow before allowing a vehicle to be test driven, including explaining the applicable terms beforehand. However, these processes should be communicated clearly and should not leave customers feeling uncomfortable or pressured into making a purchasing decision.

Your feedback regarding the overall organisation of your visit, test-drive process and the way our procedures were communicated will be shared with the relevant management team for review.

We're sorry that on this occasion you left without having the opportunity to find the right vehicle with us.

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Stress free way to buy a car

Everyone was really helpful. The site is well laid out so it was easy to find the cars we were interested in
When it came to purchasing a vehicle and part exchanging our old one, they made the process really simple and straightforward.

10 septembre 2026
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Réponse de FOW Car Supermarket

Thank you for your lovely review! We're really pleased to hear that you found our team helpful and the site easy to navigate while looking for the right car.

It's also great to know that we made both the purchase and part-exchange process simple and straightforward for you. We really appreciate your feedback and hope you're enjoying your new car!

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Aimee in "After Sales Fixers".

Aimee in "After Sales Fixers".
The whole experience with Aimee was excellent. After the problems having bought the car Aimee was special in the way she dealt with the problem.
Excellent service.
Thank you.

10 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you so much for your lovely review! We're sorry that you experienced an issue with your vehicle after purchase, but we're delighted to hear that Aimee provided such excellent support and looked after you throughout the process.

We'll be sure to pass your fantastic feedback on to Aimee – we're sure she'll really appreciate your kind words!

Thank you for choosing FOW, and we're pleased we could get things resolved for you.

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

I got an amazing experience with fow…

I got an amazing experience with fow trafford, expecially Mr Justin James. Thank you brother for your support and care.

9 septembre 2026
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Réponse de FOW Car Supermarket

Thank you for your lovely review! We're delighted to hear that you had such a great experience with FOW Trafford.

It's fantastic to hear that Justin provided you with such helpful and caring service throughout your experience. We'll be sure to pass your kind words on to him!

Thank you for choosing FOW, and we hope you're enjoying your new car!

Many Thanks,
FOW Customer Service Team

Noté 1 sur 5 étoiles

Appalling service from FOW Winsford.

My wife and I received a call from FOW at 1100hrs on 10.09.26. An appointment was made for 1330 for us to test/view our chosen car; present for my wife. At 1330 we spoke to a very charming young women at reception. "Oh sorry, your car isn't here. It may be out the back. I cannot find the keys. Let's see if I can find a similar car and you can look at that." Following a pointless conversation, we politely expressed our displeasure at being treated so badly, having wasted so much time. "Well, it's not my fault is it?" She said to us. We have never encountered such poor customer service in 75 years. Avoid FOW of Winsford at all costs. You have been warned. Appalling. Fortunately Arnold Clark nearby could help us.

10 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for taking the time to share your experience. We're very sorry that, having arranged an appointment specifically to view and test drive your chosen vehicle, it was not available when you arrived.

We completely understand how frustrating this must have been, particularly after making the journey to us for a pre-arranged appointment. The availability and location of the vehicle should have been confirmed beforehand, and we're also disappointed to hear that you felt the response you received when raising your concerns was dismissive. This is not the level of professionalism or customer service we expect.

We appreciate you bringing this to our attention, and your comments will be shared with the relevant management team so that both the appointment process and the interaction you experienced can be reviewed internally.

We're sorry that on this occasion we lost the opportunity to help you find the right car and that your experience with FOW left such a negative impression.

Many Thanks,
FOW Customer Service Team

Noté 5 sur 5 étoiles

Excellent car supermarket

Clear pricing. Minimal negotiation. Car pre supply inspection and fault correction excellent. Only item on MOT advisories was front brake discs pitted, but both front discs and pads were replaced before sale. I’ve purchased 3 cars from Winsfords over a span of 15 years and all have been extremely good and reliable so far.

26 août 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for taking the time to leave such a fantastic review and, most importantly, for choosing FOW for your third car over the past 15 years!

We're delighted to hear that you appreciated our clear pricing and that you were impressed with the pre-sale inspection and preparation of your vehicle. It's great to know that the replacement of the front discs and pads gave you further confidence in your purchase.

Your continued support over so many years means a great deal to us, and we're really pleased to hear that your vehicles have served you so well. We hope your latest one continues to do the same for many years to come!

Many Thanks,
FOW Customer Service Team

Noté 1 sur 5 étoiles

Recently purchased Seat Tarraco

Recently purchased a SUV vehicle from FOW Windsford. I can honestly say, it was by far the worst experience i have ever witnessed. When we arrived to collect the car and complete the purchase, the way we were treated by the more senior blonde haired lady was quite frankly shocking, you wouldn’t have thought that myself and my son were the customers.This lady had no Customer service skills whatsoever, she was rude, abrupt, lacked any empathy and her mannerism’s were non existant. Being totally honest, i suggested to my son that he should abort the purchase of the vehicle, but he had set his mind on having it. personally, they don’t deserve the business, however if they are unaware that their staff are portraying that attitude, then i think they have a right to know this. My one regret is that i didn’t record any of our dealings with this so called lady Sales representative. Even my 10 yr old grandson, that was present on the day commented to myself and thought how rude the Sales lady appeared to him. I can only hope that we don’t have to return there for anything, however the vehicle does have a used car warranty, if so, then we will clearly make sure we consult somebody else that hopefully has the right caring attitude when dealing with the public.

9 août 2026
Avis spontané
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Réponse de FOW Car Supermarket

Thank you for taking the time to share your experience. We're very sorry to hear that the service you and your family received during collection left such a negative impression.

Regardless of how busy the dealership may be, every customer should be treated in a friendly, professional and respectful manner. It's therefore disappointing to hear that you felt the interaction you experienced was rude, abrupt and lacking in empathy, particularly at what should have been an enjoyable moment collecting a new vehicle.

We appreciate you bringing this to our attention. Feedback of this nature is important to us and your comments will be shared with the relevant management team so that the circumstances surrounding your visit can be reviewed internally.

We hope your son is enjoying his new vehicle and, should you need any assistance from us in the future, we hope we have the opportunity to provide you with a much more positive experience.

Many Thanks,
FOW Customer Service Team

Noté 1 sur 5 étoiles

on going saga of our car.now into the…

on going saga of our car.now into the 5th week waiting on a new turbo ,first excuse after 4 weeks of no correspondance was they were waiting to hear from the warranty people to make sure the car was under warranty even though all cars are warranted for 12 months and ours was only purchased 5 weeks ago ,they then promised they would call me with an update before the end of the day ,they didnt so i sent another email ,unusually they actually replied but only with another excuse ,this excuse was that the technician had a emergency and had to go home so nothing has yet been repaired but we will keep you informed ,they have not .still waiting for the car to be repaired and obviously the next excuse ,terrible customer care ,do not buy from these people ,you will regret it

3 septembre 2026
Avis spontané
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Réponse de FOW Car Supermarket

Hi David,

Thank you for taking the time to leave a review.

We have requested some additional information, as we have been unable to locate your details on our system. We also noticed that your profile includes a review for Car Supermarket, so we would like to clarify that FOW is a separate business and is not affiliated with Car Supermarket.

If your review relates to a vehicle purchased from FOW, please respond privately to our information request so we can investigate your concerns and assist you further.

Many Thanks,
FOW Customer Service Team

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Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

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