Foyles Avis 

I didn't realize that one of the items in my order was due to be delivered very late. I contacted support and they solved it instantly. The other book was quickly sent and delivered.

Excellent costumer service, amazing offer of books in any category.

Very good, polite and speedy response to my query. Customer service is not dead!
Thank you.

This company and especially Alyssa have been very professional and kept me posted all along the way in a kind and patient manner - it has been really great dealing with them and the customer service is second to none!
Efficient, timely and first class service, thank you for making it a good experience

Great service through a very confusing situation! In the end very happy with the help I received. I will continue to purchase SE’s here.

I reached out to customer service to add a missing stamp to my Foyalty account, and Alyssa handled my case immediately and resolved the problem quickly. Thank you Alyssa!

It is not often these days to receive a timely reply to a random enquiry. Alyssa was extremely helpful in pointing me in the right direction to achieve the outcome I was seeking. Great service.

Excellent customer service from Alyssa where she helped me track down my order with updated tracking Information. Thank you.

I am most grateful to Alyssa for her help in very efficiently and speedily contacting her colleagues at Foyles Charing Cross Rd re some lost property (an item I'd accidentally left there) - a big thank you!
More generally, Foyles Charing Cross Rd is always a pleasure to visit and shop in - I'm particularly impressed by the Languages, History and DVD / CD departments.

Alyssa responded in a very speedy and professional way to my query via email. I wish all companies had this straight forward approach with their online services.

I had superb, speedy help from Alyssa to solve the web access to my account right at the end of the working day. Thanks Alyssa! I love Foyles & was particularly glad that the Waterloo branch re-opened (but sorry it no longer had its beautiful page-design light shades ☹️).

Foyles Waterloo not stocking Graham Linehan's "Tough Crowd" because they disagree with his views. Banning books is one step away from burning books.

I wanted to exchange an exclusive edition for a signed exclusive edition that had been restocked. I was informed that a direct exchange isn’t possible but my order could be cancelled and I could reorder. This was accomplished very easily with the guidance of excellent customer service.

I bought gift cards on-line but had difficulty downloading them. A lady at Foyles was very kind and excreemly helpful too. What more did I need!

A massive thank you to Lisa whose support was swift. I found her to be very helpful and able to resolve the situation quickly. Very much appreciated!

I had fantastic customer service from Alyssa after my parcel arrived open and an item was missing. She was friendly and efficient, sorting the issue out and organising a replacement within a couple of days. Thank you so much!

I just wanted to highlight some fantastic customer service from Alyssa via email today , the response time was outstanding , she sorted out my issue quickly and efficiently
I’d emailed out of hours and i got a reply next morning before 9am which is brilliant
When I lived in London , it was always my first port of call , it’s nice to support a great bookshop so thanks again
Ian McDonagh

The service was friendly and my granddaughter was given a lot of help and advice as to which sections and which book she may enjoy

Fantastic customer service! I had a complex returns issue to get sorted and the staff member listened carefully to my problem and found a solution to help me get what I wanted. That was really appreciated. Many thanks!

There was some delays due to reprinting Alyssa kept me informed. Recommend doing business with this company.