Foyles Avis 

Alyssa at customer support was extremely helpful.
She is a great asset to Foyle's

I had an issue with a language course book that I bought from Foyles. It took a bit a persistence on my part and on the part of Foyles, but we got there in the end. All's well that ends well...

Excellent customer service! So many companies could learn from Foyles!

I had a query regarding a click and collect order, which was dealt with by email swiftly and efficiently, but most importantly, politely and courteously. It was clear Alyssa was keen to resolve my query ASAP, thank you for your help.

Royal Mail delivered my package to the wrong house, and Foyles replaced it for free after I wrote in. Received the book in a few days! Couldn’t have asked for a more satisfying experience. Beth was really kind and understanding through the whole process.

Foyles are taking care about customers in different ways. You feel very comfortable and respected visiting stores. And with communication as well there are no any problems as it is in many other places where you have to wait for long or even for ever ... I got all answers on my questions in a very short time, very kind and with professionally precise explanation - not too much and not too less.
I have ordered book and I will need not to waste my time to go and get it. I just paid online, but book will be delivered to my door. Very comfortable. Thank you! :)

what a great service :o) dealt with my query in a timely manner, were extremely helpful and went the extra mile to help me :o)
even used a few Welsh phrases and went above and beyond to deliver brilliant customer service

Hywel

Jade was amazing - so helpful! Very clear, very friendly, and got everything sorted incredible quickly. Great customer service, and it’s obviously very important to this company (which we love to see!)

Lisa resolved a lost book issue quickly kindly and provided us with options that could meet our needs. Appreciate having good service to help sort things when things happen outside anyone’s control. Professional and prompt.

Lisa was extremely helpful with the problem I experienced with my daughters birthday present yesterday. Lisa dealt with the issue very swiftly and it’s very much appreciated.

I bought books in a Foyles shop on 26 August and the person in the shop transferred my points/rewards from an old loyalty card to the new Foyalty rewards card. Over the weekend I tried to set a new password but it didn't work. A week later, I contacted Customer Services and Alyssa did a great job. Though we managed to set up a password I could not access my account. I was clearly not that interested and unwilling to waste time trying to solve this. Alyssa on the contrary was determined to get it sorted and today got it sorted. Patience and perseverance, calm, determination and kindness are words that spring to mind. Thank you Alyssa.

Great service and an awesome support experience. Amazing shop to visit if you love books. Highly recommended

I bought books in a Foyles shop and transferred Foyalty rewards from an old card on Monday. The next day I was unable to access my account online, it refused my password. Alyssa at Customer Services was extremely helpful, transferred my points, which had not gone through in the shop, and helped me get back to my account online. Altogether a very satisfactory outcome.

Had an issue with setting up my account and your staff resolved it quickly. Have bought books and CDs from Foyles for many years and always top service.

Jade S from customer support was extremely helpful when I emailed Foyles customer support regarding my Foyalty account. Quick responses, helpful action, patient and understanding. Really appreciated.

Alyssa was perfect : patient and efficient.

Ordered books were split in two parcels. One parcel arrived on time but had a book missing and the other parcel was lost.
Communication with Foyles customer service was prompt and excelent, and they offered me a replacement order or a refund for the missing books.
So, 2 stars for shipment and 5 stars for dealing with the problem.

There were some issues with my new Foyalty card which were addressed very quickly and clearly by Alyssa at customer services (the automated email which alerted my to the problems was very clear about how to email customer services and what information to include) and subsequent issues with re-setting a password were also dealt with promptly and effectively by Alyssa who updated me at every stage of the process