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Lisez les avis des autres

Noté 5 sur 5 étoiles

Brilliant company to deal with, used their Somercotes branch a few times lately for bags of 10mm chippings. Price is good, and the delivery drivers are always friendly and nothing is too challengi... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Great service delivery day as requested , unfortunate vehicle broke down at my address crane blew hydraulic pipe. Had already delivered 2 out of my 3 bulk bags but couldn’t drop the last until fol... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic help from Steve at Frank Key Kitchens, Daybrook Arnold We can’t praise Steve enough for the brilliant support he gave us when planning our new kitchen. He really took the time to explain th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de matériaux de construction
  2. Service de location d'équipement de construction
  3. Quincaillerie
  4. Location d'outils et de machines de jardin

Écrit par l'entreprise

Frank Key builders merchants offer a wide range of building supplies throughout the UK to the Trade & DIY enthusiast. You can find the building materials you need online, available for collection or delivery. See our low prices! If you need the right equipment hire online from our wide range of plant & tool hire.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

746 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(746)

94 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We LOVE our kitchen!

We bought our kitchen from frank key and we couldn't be happier! the process was so easy, Ben in the showroom came and measured up really quickly and got to work straight away with designing our dream kitchen, he made changes when we asked and really cared that everything was perfect for us. we had so much choice especially with cabinet colours and styles and with the tiles, so the kitchen really feels unique to us rather than a standard kitchen that you buy in one go, we had Richard and his team fit the kitchen, he came recommended to us by Ben and he was great too! We absolutely LOVE our kitchen and even after it was fitted Ben and Richard have been so helpful if we need anything. We would (and have) recommended them to friends and family you won't be disappointed

22 novembre 2024
Avis spontané
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Réponse de Frank Key

Thank you so much for taking the time to leave such a glowing review. We are glad you like your kitchen and hope it looks after you for many years 😊

Noté 1 sur 5 étoiles

Their website doesn’t work

Their website doesn’t work. I have tried to hire a tool, it’s available and at a reasonable price. It is however, a website exclusive price. When proceeding through the booking process, I get as far as the accessories pop-up, 2stroke fuel charge is pre-selected, but neither the “close” nor the “add” buttons work. I have tried on two different devices, using two different browsers.So I’am now looking elsewhere.
It’s great offering a website exclusive rate, it’d be even better if your booking process worked and potential customers could take advantage of that website exclusive price.

15 avril 2025
Avis spontané
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Réponse de Frank Key

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you experienced while trying to complete your booking on our website.
It’s unacceptable that the booking process wasn’t functioning as it should, and sorry that this issue prevented you from proceeding with your order. Please rest assured that we take website performance seriously, and we’ve raised this matter to our development team to investigate and resolve it as a priority.
We’d like the opportunity to assist you directly and ensure you’re able to take advantage of the website-exclusive rate you were after. If you’re willing, please get in touch with our customer service team at your local branch, and we’ll be happy to help you complete your booking or address any further concerns.
We value your feedback and sincerely hope you’ll consider giving us another chance. Your experience matters to us, and we’re committed to improving our online customer service.

Noté 5 sur 5 étoiles

Kitchen project...completed

We visited the Daybrook branch looking for a new kitchen. This was our first major replacement in twenty years, Ben Roberts was fantastic taking our ideas and putting them together with his to come up with a design which we can now enjoy for the next twenty years. The kitchen itself is fantastic quality and came in at a very competitive price, fitting was done by Rich Quigley who was recommended by Ben and again his workmanship and ideas throughout the project really put us at ease, everybody who has seen the kitchen are very impressed.
I would definitely recommend Ben and Rich and Frank Key.

10 avril 2025
Avis spontané
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Réponse de Frank Key

Thanks for the feedback and we are sure your new kitchen will give many years of enjoyment.

Noté 5 sur 5 étoiles

Reliable delivery

Easy to order the goods on line and the delivery / drop off instructions were followed perfectly

25 mars 2025
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Réponse de Frank Key

👍

Noté 5 sur 5 étoiles

The only place to purchase Plumbing &…

The only place to purchase Plumbing & building products. Always a friendly knowledgeable member of staff on duty. Anthony - Rob - Simon -Raj.
Special thanks to Raj for returning my lost Mobile phone.

21 mars 2025
Avis spontané
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Réponse de Frank Key

We'll pass your gratitude on to Raj. Thanks for taking the time to review us and I'm glad you value our service.

Noté 5 sur 5 étoiles

Fantastic service again from Frank Key

Fantastic service again from Frank Key. Two deliveries in a week, first Ian, then Mark, both were extremely helpful, went out of their way to place the drop off exactly where I wanted it and gave helpful advice. Also Lee at Patio World was brilliant, showed me pictures of how to lay a patio and got me to take a photo. Just really lovely people and a pleasure to do business with. Thank you.

14 mars 2025
Avis spontané
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Réponse de Frank Key

Thank you so much for your wonderful review and for taking the time to share your experience! We’re delighted to hear that Ian, Mark, and Lee were able to provide such exceptional service. It’s great to know they went the extra mile to help with your deliveries and patio project while offering helpful advice along the way.
We look forward to assisting you again in the future. Thank you for your support!

Noté 4 sur 5 étoiles

As expected

As expected ,good delivery

24 février 2025
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Réponse de Frank Key

Thank you for your feedback and for taking the time to leave a review. We're pleased to hear that your delivery met your expectations and went smoothly.
We appreciate your support and look forward to assisting you again in the future. If there’s anything we can do to turn that 4-star experience into a 5-star one, please don’t hesitate to let us know!

Noté 5 sur 5 étoiles

Great delivery driver

Great delivery driver who was very helpful and pleasant, true credit to the company

Sorry the paperwork was binned, However it was a Bulwell driver delivering to Calverton @ 8:30 this morning

10 mars 2025
Avis spontané
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Réponse de Frank Key

Thanks for the review, if you are happy to share your order number we'll ensure the driver is made aware of the feedback you have left.

Alternatively, please feel free to contact your local branch and speak to the Branch Manager.

We are very appreciative of your review and feedback. Hope to see another order from you again soon!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Knowledgeable advice. Always pleased with the whole operation.

25 février 2025
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Réponse de Frank Key

Thank you so much, see you again soon!

L’expérience Trustpilot

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