Frankieandbennys Avis 

Today 14th april , and had not been in for a while. I can understand how the company is losing business. We had a meal in the castlegate Dudley branch and it used to be fab, but I was so disappointed in the quality of the food. A pizza that was only as good as the ones supermarkets sell under a fiver, costing £13.25! The meat ball main was okay but just not as good as it used to be . An mac an cheese that was £13.25! sorry the only thing that was good was my sons burger and it was less money, we had been out all day and as my sons girlfriend is veggie we thought more choice and never had any cause to complain about quality before, but with drinks added for the four of us, £75.00 bill was riddiculous , I wish had just gone to the supermarket and spent £25.00 on the same food. Not great , the staff and the place is good but come on bosses okay so your cost cutting but going completely out of business because your buying cheap pizzas etc. So stop robbing your customers .

Entered at 6.10 pm, took a while before we were seated, wasn't that busy. Sat there waiting, eventually got asked for our drinks order. Waited some more, got to give our orders. More waiting, and then our starters turned up. Chicken strips and wings, they were good. More waiting...and waiting, and waiting, and then at approx 8.10pm our mains turn up. The burger was ok according to my son, but only got 2 stars. My steak was, well, very poor. It was cold, although my onion rings were hot. Menu said it came with "mushrooms" plural I had one small mushroom. The steak as well as being cold, was gristly. Begs the question "why didn't you send it back?", well, I have to get up for work early, didn't want to spend another 2 hours waiting for hot food. Staff were nice, I keep saying after every poor experience, ( this is the third), that I won't come back.....this time I'm going to stick to it, and make it my life's work to tell as many people as possible to avoid Frankie and Benny's.

Plymouth restaurant's ambience and the deco were nice so we give you 2 stars. But, sadly, things went downhill from there. I popped in to the bathroom to, then, see a toilet seat sitting next to the toilet, and the door was so close to the toilet that it was difficult to get in and out. Spaghetti meatballs were tastless, no herbs or seasonings whatsoeve (they made me ill). Our experience with Frankie & Benny's in Newquay was poor, and the Plymouth one didn't do any better. The portions were small, but more importantly, the food made me and my family unwell. We won't be coming back.

Frankieandbennys at Bristol Airport is a complete mess. Utter chaos! First you have to wait a long time to be seated, then you have to wait forever for your order to be taken. So after half an hour I decided to follow the example of other guests and left as well!. Absolutely ridiculous. They should realize people at airports need to be served quickly. What a shambles!

Westwood Margate branch
On the positive servers and the cider and starter was good . Not much else I'm afraid.
Pizza garlic cheese starter was good and served quite quick.
The main was another 40 minutes
I noticed that people who came in after us were getting their meals before us . Eventually we gets ours . My partners meatballs were Luke warm and my Mac n cheese was burnt on the top . Not impressed wont be coming back here .
Would like to add that after speaking to the manager she refunded the Mac n cheese . Fair enough

Went to Frankie and bennys broughton retail park chester. Superb service by Jack our host. Lovely food piping hot, swift service, very informative and a lovely atmosphere. Will definitely be going on a frequent basis to this branch. Always a great experience.

Went to frankie and bennys on the Cheshire oaks, Ellesmere port with my family. Very disappointed the meal was just warm, won't be going again.

Went into Frankie and Benny's at Eldon Square - haven't been in one since lockdown as our local ones closed, big mistake, quite quiet but it was only just lunchtime, waited to be seated to be told "you can sit there or there" both tables needed wiping so picked cleanest, asked if we wanted a drink asked for cola. Bored waiter said "large" we said medium he then disappeared never to be seen again as a younger much more pleasant chap brought drinks and took order. We waited and decided we should really have tried somewhere else but decided to give it a chance. Food arrived dropped onto the table by an equally bored waitress who asked if I wanted anything else but had vanished before I could answer. My husbands meal was ok , not all hot but edible mine was the wrong meal I ordered a classic chicken burger but got a beef burger so searching for staff the pleasant chap took it away apologising and had it replaced . By the time I got mine my husband had eaten his, never saw the bored couple at all as the young pleasant chap seemed to be doing all the work. We paid and left, never to return again wishing we had just walked further along to our other choice.

First red flag was an almost empty restaurant on a saturday evening prime time. Always a tell tale sign that all is not well! I has Calamari as a starter. Where do i begin?? either the oil was old and dirty or the calamari was over cooked, the batter was dark brown, over salty (and i love salt) and very bitter, but for those of us in the know, the actual squid itself were the pieces that most discerning restaurants would call the trim offs. Those small blobby or tiny tubey bits that should be put in the bin not covered in batter and served. Without question, frozen and from a bag, these squid pieces were at the 'dog food' end of the quality scale and at a quid for each piece grossly profiteering sub standard food. The menu was at the table when we arrived but was taken once we ordered, and when the main came, i understood why, the burger and fries that turned up were nothing like explained in the menu. A thawed out and carelessly cooked and presented burger with frozen fries that always carry that dense powdery interior was without question, the worst i have ever had...ever! and at 15 quid it occured to me i had been had! Like most others that have dined at Frankie & Benny's, apparent by the very many empty tables, i will be one of those who only get bitten the once by this travesty of a diner. What the new owners can do ( The Big Table Group) to improve this dire eatery has to be to go back to the drawing board and hope that by matching the quality the prices they charge that they may win peoples trust enough to drag this business out of the money losing pit it is currently in. If not, its a business built on one off visits that is doomed to fail.

Food took while to come out, starter was ok but the main course disgusting.it was so bland no sauce little bit mince overcooked spaghetti, just as well I had some parmesan on to. My friend had hotdog in bun. The bun was a chewy brioche bun the hotdog warmed in microwave and the onions were crispy fried, pre paced, yuk.it wasn't that cheap either didn't even bother with pudding would I return to frankie and bennys eldon square newcasle NO. I will tell family and friends but only to avoid

Frankie and Benny's Plymouth. Travelled here with my mum. We were served by the lovely waitress Amy who was really attentive, food was decent for the pricing. But Amy really made our restaurant experience a great one, an absolute credit to the restaurant.
Food came out within 30minutes and well worth getting the Classic Tiramisu.

Frankie and Benny's at Cribbs Causeway the venue. Excellent service from the staff and manager. Lovely food absolutely lovely and tasty and get servedvery fast.

Visited Leicester meridian site and got served by the lovely Loredana she went above and beyond love the breakfast here the food was incredible and the service was the best I have received by far.
Merry Christmas

Overall very good. The Giltbrook location has always been a pleasure to visit and eat at

We went to the one in Rotherham for breakfast and it was great , staff were great to.

FrankieandBennys
Great food good service very nice staff
nicely decorated inside good atmosphere
Would definitely recommend this restaurant in greenbridge retail park

Olta was very helpful and welcoming great service

Advised that we had to use the app to order which we did and then watched 7 tables order and receive their food before us.
When I asked at the kitchen having waited 40 minutes was told it was because of ordering on the app.

Well done to the Team in Taplow! Such a friendly bunch of people. The food was amazing!!!! The team were so attentive, asked if the was food was good and if we needed anything else with our meal. The food was quick, hot and fresh. We thoroughly enjoyed it and such a wonderful atmosphere. You can tell they all enjoy working there. :-)

Amazing service at the Colchester Branch. Walk in. Was seated immediately even though it was Mothering Sunday. Food excellent well presented and hot. Service wonderful staff were fantastic and very quick and helpful. Thank you to all