Frankieandbennys Avis 

We visited Frankie and Benny’s at Merthyr Tydfil Leisure Park, on 25/02/2022. I had our two teenage boys in tow and we opted for F&Bs because if the normally excellent lunchtime menu. We entered the restaurant, it lacked the usual atmosphere, there was no music playing and no staff on front desk. After 5 minutes we were greeted by a member of staff, no, I correct myself, we were not greeted, the member of staff presented herself at the desk and just looked at me…. I asked for a lunch table for three and we were shown to a table. We were given a menu each, not the lunchtime menu. Then, out of nowhere, a different member of staff leaned into our table, grabbed one of our menus and said, “can I just borrow this for this table, I’ll give it back in a moment” I was shocked, not only by the rudeness, but by the lack of awareness to prevent contamination of Covid. Add to this the fact that the hand sanitiser dispenser was empty on arrival and the one on the desk also empty, I felt that this restaurant was way below par regards hygiene and customer safety. Then we ordered drinks, I asked for refillable Diet Coke x 3, the lunch menu states free refills for £3.00. I asked the member of staff for a lunch menu, she struggled to find one, after a short while I offered to use my phone to stop her flapping. We ordered 2 courses; garlic bread, chicken strips x 2, Cajun Chicken Wrap, Pepperoni Pizza and Spaghetti Bolognese. The started arrived and we’re good value, decent portions. Then the main arrived; Pizza okay, Wrap okay, but my Spaghetti Bolognese was very disappointing. The bowl had an adequate amount of pasta; however, the bolognese sauce was almost absent, it looked like the chef had used a desert spoon to add the sauce. The amount of sauce was awful, once mixed with the pasta there was hardly any colour change and evidence of meat content was minimal. The floor staff were busy, we waited for further soft drinks and overall the experience was regrettable. The restaurant appeared tired in appearance, it lacked atmosphere and felt unrelated to other excellent Frankie and Benny’s we have frequented. When the bill was delivered to table, the staff member gave my son the feedback tablet and said,”Fill this out love, we’re looking for 5 stars.” We did complete the feedback honestly. The final insult was the bill, we had been charged for large soft drinks, £3.40, rather than £3.00 for regular. I questioned the bill, the staff member said,”oh yeah, well it’s only 40p difference.” Laughing off my question. I made the point that the bill was incorrect, it did not match my order, it fell on deaf ears. Unfortunately this visit might be my last to a Frankie and Benny’s, a diner that has been one of our staples for 20 years plus.

Tamworth B79 7PP on Fri 21st Jan 2022 8-9pm. The staff were welcoming and friendly, the restaurant clean and bench seats comfy enough. The surroundings pleasant and the menu promising, but the food was not good at all. Salmon Risotto: salmon over-cooked, broccoli hard and stringy, rice was hard and the whole dish bore little resemblance to a risotto. Meat pizza doughy and under-baked. The sharing bread was also under baked and later gave my wife indigestion.
We complained politely, but instead of taking it seriously and passing the message onto the kitchen the bill showed an NHS-worker reduction on one main - a little dishonest if you ask me. It wasn't cheap and the next night we found somewhere else. Great ice-cream, but poor food.

Big thank you to Monica for making my friend’s birthday evening so pleasant last night! You are so lovely! If us group of girls were all rich we would have definitely left a big tip!
Merry Christmas to you and your family.. we will be back soon! xx

Visited the Trowbridge site. I am a frequent customer and never have any problems. I was served by Ivelina who is always very professional. Great service and great food. I will return!! Thanks

Went this afternoon with our two kids and food was lovely. Potions were good and kids meals especially good value, but what topped our visit off was the service from Stephanie, she was great, great with the kids, and made the whole experience exceptional! Will definitely be back!