We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... Voir plus
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Lisez les avis des autres
Not worth it at all, save your money. My dog died while I was on holiday, my son saught veterinary care as an emergency NOT COVERED take home medication NOT COVERED. Death of my dog was covered but... Voir plus
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Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Voir plus
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Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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Jamie was really informative
Jamie was really informative, patient and returned my call promptly.
10 juin 2026
Réponse de Frank Pet Insurance
Hi Jane,
Thank you for your lovely review. We’re really pleased to hear Jamie was informative, patient and quick to return your call.
We know clear support makes all the difference, so it’s great to hear Jamie was able to help so promptly. We’ll be sure to feed this back to him.
The Frank Pet Insurance Team.
best price on compare and all cover was…
best price on compare and all cover was easy to compleate
10 juin 2026
Réponse de Frank Pet Insurance
Hi James,
Thank you for your lovely review. We’re really pleased to hear you found us at a great price on Compare and that completing your quote and cover was easy.
We work hard to keep things clear, simple and no-nonsense from the start, so it’s great to know the process worked well for you.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Sheena,
Thank you for your lovely review. We’re really pleased to hear you found the claims process so efficient.
We know claims can come at stressful times, so it’s great to know we made things quick and straightforward for you.
The Frank Pet Insurance Team.
Very straightforward claim process and…
Very straightforward claim process and a swift settlement
9 juin 2026
Réponse de Frank Pet Insurance
Hi Anne-Marie.
Thank you for your lovely review.
We’re really pleased to hear you found the claims process straightforward and that your settlement was handled swiftly.
We know making a claim can feel stressful, so it’s great to know we kept things simple and efficient for you.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you’ve had a great experience with our claims process and that payments have been fast.
We know how important it is to keep things simple and efficient when your pet needs care, so it’s lovely to know we’ve delivered that for you.
The Frank Pet Insurance Team.
Very easy and straightforward to set up
5 juin 2026
Réponse de Frank Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found setting up your policy easy and straightforward.
We like to keep things simple, clear and no-nonsense from the very start, so it’s great to know the process worked well for you.
The Frank Pet Insurance Team.
Really impressed with service and speed…
Really impressed with service and speed of processing claim. Communication was great and really easy to proceed with
28 mai 2026
Réponse de Frank Pet Insurance
Hi Lucy,
Thank you for your lovely review. We’re really pleased to hear you were impressed with the service, communication and speed of your claim.
We work hard to keep the process easy and efficient, so it’s great to know everything felt straightforward for you.
The Frank Pet Insurance Team.
Very happy with the service provided
Very happy with the service provided, communication excellent, my claim sorted out quickly, thanks Frank 😊
2 juin 2026
Réponse de Frank Pet Insurance
Hi Liz,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the service, communication and how quickly your claim was sorted.
We know claims can come at stressful moments, so it’s great to know we could make things feel simple and straightforward for you.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Willow!
Thank you for your lovely review. We’re really pleased to hear you found the policy good value and the details easy to understand.
Insurance can feel like a bit of a minefield, so we work hard to keep things clear, simple and no-nonsense from the start. Welcome to Frank.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi there,
Thank you for your great review. We’re really pleased to hear you found the claims process efficient and that payment was made promptly.
We know a smooth claim can make a big difference, especially when your pet needs care, so it’s lovely to know we delivered when it mattered.
The Frank Pet Insurance Team.
Dealt with my claim very quickly and…
Dealt with my claim very quickly and efficiently withing 5 days
29 mai 2026
Réponse de Frank Pet Insurance
Hi Yvonne, thank you for your review. We have a very fast claims process once all relevant documents are received.
Easy to claim (when you know how)
Easy to claim (when you know how) - dealt with quickly - communication was good when needed and any issues resolved within a good time frame.
29 mai 2026
Réponse de Frank Pet Insurance
Hi there,
Thanks so much for your kind review. We’re really pleased to hear your claim was handled quickly, communication was clear when you needed us, and any issues were resolved within a good timeframe.
We know claims can feel a bit daunting at first, so it’s great to hear the process worked well once you got going. If you ever need help, please contact us at info@frankpetinsurance.co.uk.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Janet, thank you for your lovely feedback.
Our team is always happy to help wherever we can! Simply contact info@frankpetinsurance.co.uk and an agent will get back to you very quickly during working hours.
Réponse de Frank Pet Insurance
Thank you for your review, we're so happy to see that you are appreciating our speedy claims process.
Emailed for clarification on possible…
Emailed for clarification on possible claim and asked for call back. Called back straight away and was so helpful. Really explained process step by step in a calm, friendly manner to a very stressed me!
Thank you
21 mai 2026
Réponse de Frank Pet Insurance
Thank you for your kind review Hayley.
We understand how hard it is when your beloved pet isn't well and we try to make your experience as stress free as possible.
Easy and quick response
20 mai 2026
Réponse de Frank Pet Insurance
Hi Rachel, thank you so much for your review.
Our call back service is very efficient, we usually call you back within the hour during working hours! 🤩
Great service- would recommend
I’ve had nothing but positive experiences with Frank. They’ve dealt with my claims quickly and efficiently whilst keeping me up to date throughout. Cannot recommend enough.
15 mai 2026
Réponse de Frank Pet Insurance
Hi Sarah,
Thanks so much for your lovely review and recommendation. We’re really pleased to hear you’ve had such positive experiences with us, and that your claims have been handled quickly and efficiently.
Our claims team work hard to provide a quick turnaround while keeping you updated throughout, so it’s great to know that came through.
The Frank Pet Insurance Team.
Really good company
Really good company. Pay quickly. Never let review but I had to show how happy i m with frank. 3 cats
15 mai 2026
Réponse de Frank Pet Insurance
Hi Christiane,
Thanks so much for your lovely review. We’re really happy to hear you’ve had a good experience with Frank and that your claims have been paid quickly.
It means a lot that you took the time to leave a review, especially as you don’t usually do so. Sending best wishes to you and your three cats.
The Frank Pet Insurance Team.
Frank is amazing…
Frank were brilliant through the whole process, had the claim sorted within a week and a half and the money in my account. They were Very helpful on the phone and being my first claim ever helped me through it and made it completely stress free. Thank you so much
1 mai 2026
Réponse de Frank Pet Insurance
Hi Adam,
Thanks so much for your wonderful review. We’re thrilled to hear Frank could make your first claim feel completely stress-free.
It’s great to know the team kept you supported over the phone and that your claim was sorted so quickly. We really appreciate you taking the time to share your experience.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Julie,
Thanks so much for your lovely review. We’re thrilled to hear you had a wonderful experience with our claims process.
We know making a claim can feel stressful, so our team works hard to keep things clear, quick, and as straightforward as possible. We really appreciate you taking the time to share this.
The Frank Pet Insurance Team.
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