We received a very nice condolence card after our dog had died. They very promptly and sympathetically dealt with our claim for the treatment he had received and cancelled the direct debit without bei... Voir plus
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Price compared to be same last years price from alt. provider (who had increased a good bit - so we switched). HOWEVER - not happy that they don't do an annual payment option - no pet insurers seem to... Voir plus
Fantastic company, wonderful service. Every contact I’ve had with this company has been so positive. In a difficult time they have made everything so easy which is really appreciated. So pleased I cho... Voir plus
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Frank make submitting a claim simple. When you're worried and scared about the health of your beloved family dog, they handle your claim efficiently, liaising directly with the vet and paying our clai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Honest, simple, game-changing pet insurance. We're also majorly pet obsessed, which means we always put your furry friends first.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@frankpetinsurance.co.uk
- www.frankpetinsurance.co.uk
4,5
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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Really good company
Really good company. Pay quickly. Never let review but I had to show how happy i m with frank. 3 cats
15 mai 2026
Réponse de Frank Pet Insurance
Hi Christiane,
Thanks so much for your lovely review. We’re really happy to hear you’ve had a good experience with Frank and that your claims have been paid quickly.
It means a lot that you took the time to leave a review, especially as you don’t usually do so. Sending best wishes to you and your three cats.
The Frank Pet Insurance Team.
Frank is amazing…
Frank were brilliant through the whole process, had the claim sorted within a week and a half and the money in my account. They were Very helpful on the phone and being my first claim ever helped me through it and made it completely stress free. Thank you so much
1 mai 2026
Réponse de Frank Pet Insurance
Hi Adam,
Thanks so much for your wonderful review. We’re thrilled to hear Frank could make your first claim feel completely stress-free.
It’s great to know the team kept you supported over the phone and that your claim was sorted so quickly. We really appreciate you taking the time to share your experience.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Julie,
Thanks so much for your lovely review. We’re thrilled to hear you had a wonderful experience with our claims process.
We know making a claim can feel stressful, so our team works hard to keep things clear, quick, and as straightforward as possible. We really appreciate you taking the time to share this.
The Frank Pet Insurance Team.
The cancellation was dealt with…
The cancellation was dealt with speedily and with respect at a very sad time
27 avril 2026
Réponse de Frank Pet Insurance
Hi Katherine,
Thank you for your kind words at such a difficult time. We’re very sorry for your loss, and we’re glad our team could handle the cancellation quickly and with the respect and care it deserved.
Wishing you all the best.
The Frank Pet Insurance Team.
Claim accepted quickly and handled well
We had a good experience with Frank Pet Insurance. Elza’s claim was accepted and processed smoothly, and the communication was clear throughout. Thank you for handling the claim efficiently and arranging payment directly to the vet clinic.
30 avril 2026
Réponse de Frank Pet Insurance
Hi Kornel,
Thanks so much for your review. We’re really pleased to hear Elza’s claim was accepted quickly and handled smoothly, and that our communication was clear throughout. Our claims team work hard to deliver a speedy turnaround and make the process as straightforward as possible, so it’s great to know that came through in your experience. We’re also glad arranging payment directly to your vet clinic helped make things easier.
The Frank Pet Insurance Team.
I wouldn’t recommend this pet insurance…
I wouldn’t recommend this pet insurance as I was with them for 4.5 years with my giant Newfoundland and I paid nearly £100 a month I sadly lost my boy in march and this insurance was absolutely disgusting with how they dealt with the loss of my boy and policy , They wouldn’t cover atopy condition to full premium couldn’t go any higher if you have claim at anytime don’t pay for home visits don’t pay anything for cremation and pay percentage of purchase price but only go to £1000 anything over they take for themselfs . I think you need to have a look around read the small print , expensive policy , and customer care is below 0 theres is better insurance out there and that would treat you like a valid customer.
16 décembre 2025
Réponse de Frank Pet Insurance
Hi Lindsey,
Thank you for your review, your feedback is very important to us.
I’m truly sorry for your loss.
Frank is one of the few providers that allows mid-term policy adjustments, meaning you can increase your cover and add Boosters at any point during the policy term, not just at renewal. Any new conditions noted after the increase is submitted would then benefit from the additional cover.
Within the pet insurance industry, it is standard that cremation costs are not covered, and that a sliding scale applies to the purchase price of your pet, typically up to £1,000. While we understand this can never replace your beloved pet, we hope it may help with some of the costs incurred along the way.
The Frank Pet Insurance Team.
Efficient Claims Service
Fast efficient claims service. Pre-questions answered promptly.
28 avril 2026
Réponse de Frank Pet Insurance
Hi Chris,
Thanks so much for your review. We’re really pleased to hear your questions were answered promptly and that you found our claims service fast and efficient. Our team work hard to keep things clear, responsive and straightforward from the first question through to the final outcome.
The Frank Pet Insurance Team.
Easy to amend cover
Taking Sidney on Holiday and wanted to add the travel booster. So simple and easy! This is how insurance should be.
27 avril 2026
Réponse de Frank Pet Insurance
Hi David,
Thanks so much for your review. We’re really pleased to hear adding the Travel Booster for Sidney was so simple and easy. You can amend your cover at any time through the portal, any time of day, so it’s great to know the process felt straightforward. We work hard to make managing your policy as easy as possible.
We hope you and Sidney have a lovely holiday!
The Frank Pet Insurance Team.
Quick to respond and keep you up to…
Quick to respond and keep you up to date. I was a bit unsure using an insurance company which only has an online portal but Frank has been brilliant and proves an online only insurance provider can work!
24 avril 2026
Réponse de Frank Pet Insurance
Hi Helena,
Thanks so much for your review. We’re really pleased to hear you found us quick to respond and that we kept you updated throughout. Our Customer Success Team work hard for quick response times and our portal can be accessed at any time for submitting a claim or any policy changes you may need.
The Frank Pet Insurance Team.
Amazing service .
Amazing service .. info ... payout ect ... will be using again very shortly x
21 avril 2026
Réponse de Frank Pet Insurance
Hi Dean,
Thanks so much for your review.
We work hard to keep things clear, helpful and straightforward, so it’s great to know that came through in your experience. We’d be delighted to help again when you’re ready.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Ryan, thank you for your feedback. Our hassle free claims process lets you sit back and relax while we do all the chasing for you. Once all information is received, we are currently settling claims within a few days.
Very easy to put a claim through and…
Very easy to put a claim through and track the progress of it
14 avril 2026
Réponse de Frank Pet Insurance
Thank you for your review Sam, our claims process is very simple and we have a new tracker on the Customer Portal which tells you exactly at what stage your claim is.
Very good company easy to deal with
21 avril 2026
Réponse de Frank Pet Insurance
Hi Thomas, thank you for your review. We are very proud of our efficient claims process. Once we receive all relevant information, we are currently assessing within a few days.
Just had another claim go through
Just had another claim go through with Frank. They dealt with it really well, keeping me informed along the way. Dealt with the vets directly.
All dealt with by really kind and professional people, thank you.
9 avril 2026
Réponse de Frank Pet Insurance
Hi Sharon,
Thanks so much for your review. We’re really pleased to hear your claim was handled so well and that you were kept informed throughout the process. It’s great to know our team could work directly with your vets and make everything feel straightforward, kind and professional from start to finish.
The Frank Pet Insurance Team.
Frank has dealt with our claim quickly…
Frank has dealt with our claim quickly and efficiently
16 avril 2026
Réponse de Frank Pet Insurance
Hi Carol,
Thanks so much for your review. We’re really pleased to hear your claim was dealt with quickly and efficiently. Our team work hard to keep the claims process as smooth and straightforward as possible, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
Very quick and helpful email service
Very quick and helpful email service, good policy at a very competitive price.
15 avril 2026
Réponse de Frank Pet Insurance
Hi Carole,
Thanks so much for your review. We’re really pleased to hear you found our customer success team quick and helpful, and that you felt your policy offered good cover at a competitive price. We work hard to keep things clear, responsive and good value, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Dee,
Thanks so much for your review. We’re really pleased to hear you found the claims process quick and easy. Our team work hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We aim to keep everything as simple and straightforward as possible when you need to make a claim.
The Frank Pet Insurance Team.
Fast reply
I just needed an answer to my question regarding my policy. I did think having to email my request it would be answered within 24 hours but I was pleasantly surprised when is was answered within an hour. Excellent
14 avril 2026
Réponse de Frank Pet Insurance
Hi Allison,
Thanks so much for your review. We’re really pleased to hear you got a fast reply and that your question was answered much sooner than expected. We work hard to provide clear, helpful support as quickly as possible, so it’s great to know that came through in your experience.
The Frank Pet Insurance Team.
I cant praise them enough
I cant praise them enough, walking us through the claim process, very helpful ,fast, freindly myself and wife are pensioners and not very good dealing with things like this ,
14 avril 2026
Réponse de Frank Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear our team could walk you through the claims process and make everything feel helpful, friendly and straightforward. We know insurance can sometimes feel daunting, so it means a lot to know we were able to support both you and your wife and make things easier.
The Frank Pet Insurance Team.
Réponse de Frank Pet Insurance
Hi Kevin,
Thanks so much for your review. We’re really pleased to hear your claim was handled quickly. Our team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. We know how important it is to keep things simple and efficient when you need to make a claim.
The Frank Pet Insurance Team.
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