Fraser Hart Avis 

Helpful and friendly service
Beautiful jewellery

Leva is ALWAYS helpful, patient and a joy to deal with. This latest purchase is at least our third and will not be our last! Thoroughly recommend.

After looking in the store window I was invited in by the assistant Rosa who was very helpful , I was made very comfortable during my purchase without any pressure to buy . My experience was very pleasant and left fully satisfied with a lovely pair of gold earrings .

We were not hurried into making a decision, the team were polite and very helpful.

Perfect service from the staff in the Fraser Hart Peterborough store. I had an issue with a necklace chain purchased from there a couple of years ago. Sam was able to sort it out immediately. Another staff member, (whose name I didn't get), also took the opportunity to clean the diamond pendant belonging to the necklace. Nothing was too much trouble. Great, expert, efficient and friendly service, just like every time we have ever visited this shop. I would not hesitate to recommend the staff and this shop for your jewellery needs! No need to go anywhere else!

You’re staff member Ann was very helpful and service was excellent

Purchased a Fraser Hart 9ct Tri-Colour Crossover Plain Dress Ring for my wife for our 50th wedding anniversary. Three-golds crossover bands. Very pleased with it, but closer examination behind the bands revealed they are hollowed out ('U' shaped profile), and not so solid as they appear.
I'm disappointed that they are not the quality they promised, and it's left me with a 'hollowed-out' feeling.
I looked to post a review on their website, but couldn't find any reviews or a review option.

Ciara at Worcester was so helpful and whilst they didn’t have item we wanted in stock, she went out of her way to source it. Not only that she matched the online price. We have bought several watches with Fraser hart and this is why. Such helpful, professional and friendly staff.

Christine, offered an excellent service along with an extensive knowledge of the products available. We felt very comfortable throughout the fitting process and never experienced being forced into a purchase. We are delighted with the products we have chosen

I went into Fraser Hart to look at the Oris New York limited edition for the second time and was greeted by Aiden and the rest of the staff as if we were old friends. After having a lovely chat Aiden I bought the watch which I am more than happy with. Keep up the good work Aiden.

Staff helpful and willing to go extra mile.
Not sure if discounts could be more for some prestige watches.... no wriggle room at all considering I have purchased many top watches over last few years.

Fraser Hart is my go to Jewelers. They have a great selection and I can always find something I like. All the staff are amazing. Jo who I dealt with was really helpful. Nothing was to much trouble and she wasn't pushy in anyway. I recommend these to anyone.

The staff at the shop in solihull are amazing, very professional knowledgeable and will go above and beyond for their customers. I would highly recommend this shop for all your jewellery and watches

Thanks for your help Sandra. So pleased to buy from you again. Such a great experience. Thanks again.

I attended the Colchester store to collect my watch after a service. Sandra, as always, was very helpful and friendly and provided excellent service

Bought 2 watches now from Fraser Hart - staff are helpful, friendly and knowledgeable. Didn't feel like we were being rushed. Would buy our next watch from there.

Service was great, I was made to feel very comfortable. Was asked insightful questions about what occasion the gift I was buying was for and also what kind of product I was looking for. The staff member brought out several great options which matched what I was looking for and was very friendly throughout the whole interaction.

Christine was amazing, made the experience even more special

Our recently visited your Newbury outlet, and overall, we had a great experience. We were very pleased with the service, hospitality and assistance provided by your team.

However, I was disappointed regarding the £175 gift voucher offer that was advertised online.

Before making our purchase, I specifically called your outlet to confirm whether the online offer would be honoured, and I was assured that it would be. Based on that assurance, I proceeded with the purchase.

According to the online offer, a £175 gift voucher was included with the purchase and would be sent after seven days. However, when I subsequently asked the salesperson about the voucher, I was told that the offer was not available when using the finance option.

I checked the offer online again, and it was still clearly available for the same purchase, including when selecting the finance option. I have therefore enclosed a screenshot of the online offer for your reference.

The easiest option for me would have been to cancel the purchase and place a new order online so that I could receive the advertised offer. However, I chose not to do this because it was our 15th wedding anniversary, and I did not want to cause any unnecessary upset or inconvenience to my wife on what was meant to be a special occasion.

I would therefore kindly ask you to honour the £175 gift voucher offer as originally advertised and as confirmed to me when I called before making the purchase.

I hope you will consider this request fairly and keep the promise made to me. I look forward to hearing from you soon.

Kind regards,

Shahid Mohammed

Staff (Christine) were teally friendly and helpful, happy to let us try on multiple items