A great experience at Cambridge Fraser Hart. Went in looking for a watch for my 60th birthday, and was warmly welcomed by professional and friendly staff. A shout out to Ronan, for his friendly profes... Voir plus
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This was my second luxury watch purchase from the Cribbs Bristol store. Have been waiting 7 months for watch to become available after seeing them on an open evening for Tudor.I was contacted as soon... Voir plus
Francisco looked after us when we originally came in and when coming back to collecting our item he knew his customer and served us again and knew the reason and provided us with a great service. Top... Voir plus
I first visited Frazer Hart about 6 weeks ago to look at some watches for my son, returning last week to purchase the item i was welcomed by andrew who had assisted me on my first visit. Andrew rememb... Voir plus
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À propos de l'entreprise
- Bijouterie
- aussi dans
- Magasin de vêtements
À propos de Fraser Hart
Écrit par l'entreprise
Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.
At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.
Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.
We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.
At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.
Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk
Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk
Coordonnées de contact
Queen Street, G1 3ED, Glasgow, Royaume-Uni
- www.fraserhart.co.uk
4,8
Excellent
2 k avis
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Staff very helpful
Staff very helpful and the
Sales girl found just what I wonted
16 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good morning,
Thank you for your 5 star review!
We're delighted to hear our team was so helpful and that our sales colleague found exactly what you were looking for.
We look forward to welcoming you back again soon!
- Hannah
Staff were great
Staff were great, Rod helped me pick the right item and was very informative.
17 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good morning,
Thank you for your 5 star review!
We're delighted to hear Rod was so helpful and informative in finding the right item for you.
We'll be sure to pass on your kind words.
We look forward to welcoming you back again soon!
- Hannah
Great experience
Great experience, fully satisfied. Rod looked after all of my jewellery needs when I attended the Leeds shop.
17 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good morning,
Thank you for your 5 star review!
We're delighted to hear you had a great experience and that Rod looked after all your jewelry needs.
We look forward to welcoming you back soon!
- Hannah
Gorgeous Bangle
Tracy dealt with me I can’t say anything but good about her she was so professional and her customer service was excellent as I’d been to another well known jewelers got no help customer service was awful ,I’m very happy with the items I bought will definitely shop at Fraser Hart again
14 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good morning,
Thank you for your 5 star review!
We're delighted to hear that Tracy provided such professional service and made your experience so positive.
We look forward to welcoming you back again soon.
- Hannah
My experience was very rocky
My experience was very rocky, if you place a special order make sure you leave a 12 week window as I was told 8 to 10 but it took 12. I had to purpose with a supplementary ring which I was told was a the right size it wasn’t it was 3 sizes too big. Once this issue had been escalated the experience improved especially when I switched from dealing with James, I then was mainly dealing with billy and the head of the company they were both absolutely brilliant about the situation and came to a resolution and now I’m engaged!
27 juin 2026
Avis spontané
Réponse de Fraser Hart
Hi Daniel
Congratulations on your engagement
We are sorry to hear there were delays with your order of your required ring. We do understand how important these moments are, and we're sorry for the disappointment and frustration this caused
We are pleased to hear that Billy and the team were able to resolve this for you
We wish you both a lifetime of love and happiness
- Aoife
Broken jewellery
I've had my engagement ring since 2018 and my wedding ring since 2021. In 2021, the band of my engagement ring snapped. In 2022, a stone fell out of my wedding ring, after just over a year of wearing it. I was told that this had happened due to general wear and tear which I found an unacceptable excuse. At the beginning of this year, a stone fell out of my engagement ring and today, the band has snapped again. I've stopped going to Fraser Hart for repairs because I don't trust them at all.
My advice to anyone is to never buy jewellery from Fraser Hart. The quality is shocking.
14 juillet 2026
Avis spontané
Réponse de Fraser Hart
Hi Steph
We are very sorry to read about your experience with your engagement and wedding rings
Over time, ring claws can wear down through everyday wear and tear, and if this happens, diamonds can become loose and may be lost
To allow our team advise further on what has caused the band on your ring to snap again we would need the rings to be assessed by our jeweller
As we don't have the full details of your previous repairs, we'd appreciate the opportunity to review this for you. Please contact our Concierge Team at sales.team@fraserhart.co.uk with your details and if you wish the team will be happy to arrange an assessment and investigate the issue you have experienced
- Aoife
Very helpful as usual did no book to…
Very helpful as usual did no book to have my ring cleaned but did it there and then
12 juillet 2026
Avis spontané
Réponse de Fraser Hart
Hi Sharon
Thank you for your kind 5 star review
- Aoife
Excellent jewellers
Excellent jewellers Shannon was incredible helpful and the whole team are friendly and always willing to help with any questions.
27 juin 2026
Avis spontané
Réponse de Fraser Hart
Hi Jamie
Thank you for your kind 5 star review
- Aoife
I have been buying family jewellery…
I have been buying family jewellery here for years. Service and knowledge is impeccable. Always come away something I get really excited about gifting to someone special. See you soon.
12 juillet 2026
Avis spontané
Réponse de Fraser Hart
Hi Garry
Thank you for your kind 5 star review
We are thrilled to hear of the continued service our team have provided you with
- Aoife
Sean at Chelmsford store was absolutely…
Sean at Chelmsford store was absolutely fantastic, extremely friendly and very knowledgeable and a great help with my purchase of a TAG watch . The other staff members were also lovely and really helpful with the bangle and necklace for my wife . Would highly recommend them and would definitely go back in the future
11 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good afternoon,
Thank you for your 5 star review!
We're delighted to hear that Sean provided such fantastic service during your TAG watch purchase.
We look forward to welcoming you back again in the future.
- Hannah
The team at Meadowhall are excellent…
The team at Meadowhall are excellent and attention to detail and customer care comes across genuine and natural….
4 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good afternoon,
Thank you for your 5 star review!
We're delighted to hear that you had such a positive experience with our Meadowhall team
We truly appreciate your support and look forward to welcoming you back again soon.
- Hannah
Took my engagement ring in for repair
Took my wife’s engagement ring in for repair, from start to finish the service was excellent. Glad to have it back took no time at all. Thank you all very much.
4 juin 2026
Avis spontané
Réponse de Fraser Hart
Good afternoon,
Thank you for your 5 star review!
We're delighted to hear that you were pleased with the service from start to finish and that your wife's engagement ring was repaired and returned so quickly.
We look forward to welcoming you back again in the future.
- Hannah
Réponse de Fraser Hart
Good afternoon,
Thank you for your 5 star review!
We're delighted to hear that Alisha was so kind and helpful during your visit.
We look forward to welcoming you back again soon.
-Hannah
Excellent service.
Saffron was polite, friendly and knowledgeable and made our experience of choosing my ring ready and enjoyable. A minor glitch in the collection of my ring was overcome by the free delivery within a specified time frame.
One very satisfied customer!
14 juin 2026
Avis spontané
Réponse de Fraser Hart
Good Afternoon
Thank you for your kind 5 star review
We are thrilled to hear of the wonderful experience you had with Saffron while shopping for your ring
- Aoife
We have seen Karen previously this year…
We have seen Karen previously this year when we bought some jewellery.
This week we purchased again. Karen provides a friendly and efficient service.
4 juillet 2026
Avis spontané
Réponse de Fraser Hart
Hi Susan
Thank you for your kind 5 star review
- Aoife
Great service Rod helped me choose and…
Great service Rod helped me choose and try on a range of watches. Happy with my purchase.
2 juillet 2026
Avis spontané
Réponse de Fraser Hart
Good Afternoon
Thank you for your kind 5 star review
- Aoife
I took my Mont Blanc pen to be repaired…
I took my Mont Blanc pen to be repaired and had such good service I had to leave a review. It came back as a brand new pen, and Lynne was utterly charming when I returned to collect it. Speedy, affordable and great service. Exactly what you should get in a luxury boutique. Thanks again!!
1 juillet 2026
Avis spontané
Réponse de Fraser Hart
Hi Iain
Thank you for your kind 5 star review
We are thrilled our team could assist with your repair and provided you with a great service
- Aoife
Went in today for wedding rings
Went in today, Cardiff store, to look for wedding rings. We were dealt with by a lady called Fehmida. She was extremely polite and very helpful. She showed us numerous items and helped us make the right decision, no pressure was put on us to buy. I can't praise her enough. The store is well set out providing a lovely experience to shop in. I would highly recommend.
29 juin 2026
Avis spontané
Réponse de Fraser Hart
Hi Andrew
Thank you for taking the time to provide such lovely feedback for Fehmida and our Cardiff team
We are thrilled Fehmida could assist you with finding your forever rings and provided you with a lovely shopping experience
- Aoife
Another excellent purchase from Ronan…
Another excellent purchase from Ronan at Fraser Hart Cambridge! It’s always a pleasure to be served by Ronan 😊
22 juin 2026
Avis spontané
Réponse de Fraser Hart
Good Morning,
Thank you for your lovely feedback of the store and the service that is been provided by Ronan over your visits to us.
Best wishes
Sarah
Real people who really help!
Every single person I have dealt with at Fraser Hart has been super helpful and where they couldn’t help (with a particular watch brand), they were quick to let me know they couldn’t help.
Recommend to anyone who values a local business like this, and who likes to deal with real people. They’re great.
25 juin 2026
Avis spontané
Réponse de Fraser Hart
Good Morning,
Thank you for your lovely feedback for our store.
we are very happy to hear that you value our Business and that we provide such a lovely service for you always.
best wishes
Sarah
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