Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Voir plus
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Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Voir plus
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Voir plus
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Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Écrit par l'entreprise
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Coordonnées de contact
PO Box 6139, WV1 9RQ, Wolverhampton, Royaume-Uni
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,7
Moyen
542 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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A had trouble logging in so I rang them…
A had trouble logging in so I rang them 20 minutes first time 15 minutes 2 nd time with nobody picking up
23 octobre 2023
Réponse de fuelGenie
Thank you for your comments.
Whilst it's possible there may be a short waiting time before you connect to a help desk agent during busy periods, it's extremely rare to have to wait for this period of time before speaking to our team.
If you're still experiencing issues logging in please call us on 0345 371 2490 or send an email to enquiries@fuelgenie.co.uk with the full details of the issue you're experiencing.
Many thanks,
The fuelGenie Team.
Very qick thank you
16 octobre 2023
Réponse de fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent service and easy to use
16 octobre 2023
Réponse de fuelGenie
Hi Mark,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Réponse de fuelGenie
Hi,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Quick reply by customer service.
26 septembre 2023
Réponse de fuelGenie
Hi Samantha,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Speed of reply.
21 septembre 2023
Réponse de fuelGenie
Hi Steve,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Réponse de fuelGenie
Hi Elena,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Only fuel card we've ever had
Only fuel card we've ever had, no problems, just limited to supermarket fuel.
Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's random as to when they want it, no fixed day a week, not even every 7 days !!
4 septembre 2023
Great card and lots of petrol stations…
Great card and lots of petrol stations to choose from, easy to use app
6 septembre 2023
Réponse de fuelGenie
Hi Quaverkid,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Easy to manage my account
5 septembre 2023
Réponse de fuelGenie
Hi Alexandru,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Once you make the initial agreement to…
Once you make the initial agreement to supply there has not been an issue
28 août 2023
Am happy with the fuel stations I can…
Am happy with the fuel stations I can go to I did ask for more than the budget I got which was the only thing that I was looking for really not to worry will have to build on it I guess.
28 août 2023
Réponse de fuelGenie
Hi Allslates,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Great fuel card
Great company got accepted 2nd time around and have just upped my credit limit.brilliant if the cash flow is low and your waiting on invoices to be paid
15 août 2023
Réponse de fuelGenie
Hi Mr. Kenny,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very quick response to all questions
7 août 2023
Réponse de fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Réponse de fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Excellent services by FuelGenie
FuelGenie is super easy to use. You can add, edit or delete fuel cards whenever you like in the app. Invoices are detailed and paid via DD. Fuel cards without the fuss!
15 juillet 2023
Réponse de fuelGenie
Hi Alan,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Hounded with spam emails
14 juillet 2023
Avis spontané
Réponse de fuelGenie
Thank you for your comment.
We're incredibly sorry you've had a bad experience here.
We only send any communications to accounts that have opted into accepting them within their marketing preferences, along with any operational communications that are required for running your account.
If you would like to email our help desk at enquiries@fuelgenie.co.uk with your account number as a reference, we can look into what communications you have been sent and check your marketing preferences to see what can be amended to prevent any further communications being sent.
Many thanks,
The fuelGenie Team.
I have not had messages returned and…
I have not had messages returned and received incorrect information from staff.
10 juillet 2023
Réponse de fuelGenie
Thank you for your comments.
Would it be possible to email our help desk team at enquiries@fuelgenie.co.uk with more information about your query please, along with your account number as a reference please?
Many thanks,
The fuelGenie Team.
IGNORE
IGNORE
ALWAYS THERE AN ISSUE WITH THEM
After sending various emails in regards with setting up direct debit due to change in my address Not once the customer service from fuel genie called me They keep stopping my login details and always they have to keep sending me change of password request I have full record of my email summary For how they’ve dealt with my queries Greedy Attitude for finding way to add surcharges on account for Miss payment With my current experience with FUEL GENIE I WOULDN’T RECOMMEND THIS COMPANY TO ANYONE
WITH REGARDS
SAI G LOGISTICS LTD
11 juillet 2023
Avis spontané
Réponse de fuelGenie
Hi there,
Thank you for your comments.
We can see from our records a colleague advised you of the issue in June 2023 and required the action needed in order to resolve it.
We can see today the issue has now been resolved.
Many thanks,
The fuelGenie Team
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