Furniture Village - Chester Avis 

Very positive experience from start to finish with Furniture Village. One small hiccup in that the order did not arrive 100% complete as the gliders that were ordered for the feet did not arrive. I was reassured this would be rectified. Loving the sofas, they are beautiful! Delivery guys were great and showed respect for carpets etc using shoe covers and carpet runners. I have no doubt Furniture Village will sort the minor problem with missing gliders.

Callum was very helpful and informative, was a pleasure to do business with and was persuaded to help with pricing.

Callum was great, this was our first sofa and he explained everything really well.

Nice person Paul looked after me

On both occasions when visiting the store, Callum was very helpful, pleasant and not at all pushy we didn’t feel under pressure

Very helpful staff , no pressure .

Very helpful and efficient service by a friendly Callum who answered all our question without any sales pressure. He was knowledgeable and informative with a lovely manner. Thank you.

Excellent service

Terry was very welcoming, gave us all information we needed. Very friendly face and gave us many options based off we first chose. He went through all the paperwork thorough for us to understand what we were signing. He’s such a good laugh too.

Terry was really helpful in helping us find our sofa we came in last week looking and said we were about to move into our first home and was so helpful we came back a week later and have ordered our sofa highly recommend Terry super helpful

Terry was excellent. So helpful, knowledgeable and very personable. Made buying two sofas very easy.

I ordered an electric ottoman bed with tempur mattress from this company they estimated a month anyway a fortnight later they gave us a delivery date so booked day off emptied room etc The lads turned up and set about assembling said bed I can’t fault these lads clean tidy quick and efficient.Anyway they discovered a box was missing so they rang warehouse he said put bed together and they would get electrics outs asap. I thought oh it must have been left off in error annoying but mistakes happen .I heard nothing from them so on Thursday I rang a lady who said she would email warehouse it would take 48 hours at most for reply.Well I don’t know what time zone this was because I still hadn’t heard anything by Saturday,so another phone call they said in hand they needed to get hold of suppliers on Monday a week after first delivery.The really annoying part is obviously this part wasn’t in when bed was out for delivery so why put it on van or at least ring and check if ok to deliver it and wait for part.I shouldn’t be surprised because if they can’t count number of boxes correctly they aren’t going to be able to compose an email.The whole thing is a real pain I will have to book another holiday as I work 12hour nights.The fact that the customer care really doesn't care as every time I had contact was when I instigated the call.Needless to say I won’t be shopping there again and anyone with any sense won’t shop there either

Good service, great product.

Delivery guys Luke and Vinnie were great and did a good tidy job.

Went to get a new corner sofa few weeks back. Terry very knowledgeable, and not ‘pushy’ which makes a change!
Great guy to speak with, made us feel at ease, and answered all of the questions we had.
Thanks Terry 🙂👍🏻

Jonny the store manager was so welcoming and even offered us both a lollies ice which was appreciated given the heat. Paul the sales consultant was very helpful explaining all the benefits of the furniture. A great all round experience at the Chester store.

Very pleasant and efficient would recommend you to others

Salesman helpful but not too pressing, could wander around and get information when I asked

I'd like to say a thankyou to the two delivery guys who delivered my mattress.. They were very profesional.. polite.. friendly..+ answered my questions with knowledge. Thanks again Furniture Village Chester.

Not rushed or pressurised, lots of advice from Terry on different materials and sofa styles. Coffee and cookie provided 😋