Furniture Village - Solihull Avis 

Went to look at Riser Recliner chairs and I couldn't walk to the back of the shop as have mobility issues so the staff brought the chairs up to me at the door nothing was too much trouble showed me how everything worked made my experience a pleasure.

Adrian at the Solihull Branch was very helpful and informative. Would definitely recommend and you must ask for Adrian to get the best service.

Good experience today, left to browse until we wanted assistance, John who served us was very professional but made us feel comfortable

The lady that was telling me all about it was very helpful made sure I new everything before brought helped with paper work and was very polite very clear in speaking and explained it clearly so I new clearly all the information very happy exapearance shopping there I will use the company in the future

Admire was very helpful

Came to buy rise and recline chair and Adrian was absolutely great nothing was to much trouble even bought the chair down by door for me as couldn't walk to bottom of shop,thank u so much for everything Adrian

The lads were so friendly and processional when they delivered our beautiful sofa it’s better than we thought it would be
Thank you

Excellent experience from start to finish. Prompt, professional delivery. Excellent service from Adrian Ford (Solihull branch.)

Great guidance from the salesman. Very helpful and eager to help us find a suitable product

The delivery men Rhys and Ash were lovely. Helpful and Caring. They treated our property with respect and took away all the packing. Great service. Thank you

Bought a sofa, chair and footstool from Solihull. Aamir was very helpful and personable, making it an easy and enjoyable process. Also thought their sofas felt better quality than other companies we tried.

Furniture Village ignore the Consumer Rights Act 2015. Delivery dates are knowingly fabricated. Refunds aren't provided. There are numerous Facebook groups that are solely for Furniture Village customer issues. What sort of business thinks their service is acceptable when there are dedicated Facebook groups for poor service?

I'm having to go through Citizen's Advice/Trading Standards to get a refund for undelivered goods.

Alex and khush were very helpful. Helped me a lot with my purchase and in store experience

Very helpful, answered all questions, gave plenty of time to look around, even had free coffee and cookie whilst we looked around. In fact all the staff were very pleasant. It was Paul who served us today and was very good. 🙂

I have just read a review which mirrors our feelings totally, I have pasted this at the end of mine.
We went into the Furniture Village the next day after delivery of two sofas, we wanted to show pictures of the sofas which had big folds on the leather, when you recline the sofas it is uncomfortable behind your legs, The salesman agreed it looked excessive. The worry being if it’s this bad now, what will it be like in the future. we were told to contact head office, we did so to be informed they will send someone out, The upholsterer came and said it wasn’t a manufacture fault. We went back into the store again a week after receiving the suite to report nothing could be done after confirmation of this. we were told to write to one of the managers of head office, which we did, they said they would send another upholsterer out, This happened within a few days, he said the same, no manufacturers fault. We received confirmation again there was nothing that could be done. We have used Furniture Village for years, we had only had a new suite 8 years previous. this is probably our forth suite, we have had beds, dining table etc etc, we explained all of this as loyal customers but still no sympathy towards us. When we went into store both times the manager who was on when we bought the suite wouldn’t even look at us when we went back yet was enthusiastic when we were buying our suite. Here is the recent review of someone else:

No retail return or exchange policy.
Furniture Village retail stores offer no return policy whatsoever — not even an exchange. Their website advertises a 14-day return window, but this only applies to online orders and is not mentioned anywhere in-store. This distinction is not made clear at point of sale, which I consider misleading. I purchased over £2,500 of furniture in-store and have since found I have no way to return or exchange any of it. Extremely disappointing for a company of this size, and I won't be buying from them again.

UPDATE 24/7/26
The response from Furniture Village is irrelevant. They (Shanice ) are already aware of our issue , have already said there is nothing they will do to rectify and have merely referred us to the Ombudsman which we have done. This was after the shop suggested raising with escalation team. So unfortunately we remain dissatisfied customers sitting in sofas which we feel are not of an expected standard.

My sofa was delivered and assembled on Wednesday 22nd July by Simon and Ash.
I found their customer service to be of a very high standard.They were both very friendly and helpful.
I would have no hesitation in recommending them.

The staff were very pleasant and the gentleman who served me was extremely helpful and made my visit very pleasant.

Good initial welcome , Ammir on hand when assistance or information required and when he didn’t know the answer sorted assistance from elsewhere .
Very patient and transaction completed with all details explained clearly .
Very good experience .

Paul Jackson, sales consultant was really knowledgeable and helpful but not pushy. He gave us space to browse and was on hand to answer questions