Fusion Motors Avis 

I purchased a car from this dealership for £14,000, and it developed mechanical issues shortly after. When I returned the car, they claimed to have repaired the issue, but the problem persisted. At their suggestion, we had the car inspected by an independent garage, which confirmed that the turbo needed replacing.

Despite this, the dealership refused to take responsibility or carry out the necessary repairs. Communication has been poor, and they have not provided any resolution.

We will now be pursuing this matter through Trading Standards and advise others to be very cautious when dealing with this company.

We trade a car good transaction

It was great, I really enjoyed the experience. The car was amazing.

Everyone at the dealership was kind and professional. They helped me find the perfect car and explained everything clearly. I felt comfortable and well taken care of.

Employees very knowledgeable about cars and willing to help. Very welcoming environment

Bought Range Rover Evoque
10/10 Customer service
10/10 Car Inside and outside
Will always recommend.

Absolute shambles, Nissan Juke with a chequered roof vinyl, the car was filthy inside and out on collection, trim was snapped, scratches on the body, had these repaired at my own cost, the Clutch was going within 2 weeks, had it checked out that it needed repairing, couldn't get a call back or an email from Fusion at all, took the complaint further with Zuto to reject the vehicle under the 30 day returns terms, was told I'd have to return it at my own costs which I did, it's been 6 weeks and still no refund, Doug had the cheek to ask me what was wrong with it only to reply with there isn't really anything wrong with it, which is it Doug do you know or don't you are you a salesman or a mechanic?!

The car came back in a much better condition that it left you

Repayment is meant to be due by the end of the day today with false promises of when it's meant to be returned over the past 2 weeks, you've got the car back, return the money it's not rocket science

Update 27/05/2025
Still no refund and no outlook on if I'm getting it back without a day at court, Doug changed his tone of voice and attitude from volatile to understanding with a false promise of refund to be arranged and to send an email with my bank info when I told him the call was being recorded at the start of last week and still nothing, I just don't understand the delay tactics, makes no sense at all. Zuto are equally as useless, I think they have blacklisted my number as I can't even get them to answer a call anymore, I also receive zero communication from them

Very good customer service. Got my Skoda fabia from them I must say it’s a really good car.

Thanks

Recently I bought range rover Evoque . They did the MOT for 12 months and give me a warranty for 6 months . Beautiful car in white colour . Bought a present for my wife she is over the moon 🌚 .

Marvellous stock of cars

Amazing amazing amazing . Highly recommend .

Absolutely amazing service by fusion motors. Doug is amazing sales person there very polite and perfect person for car sales. Highly recommended

These guys are bunch of professional in grays I must say I went to many other showroom before them but was not convinced with their cars and staff but I felt comfortable to get my transaction done through them . Thanks team fusion

Marvellous customer service by team fusion best in essex

Was quick and easy experience, great people and love the car!

I got my ford st from these guys. Very well maintained perfectly cleaned. Delivered it to me about 450 miles. It was more than I expected. Really happy from it

I have summarised my dreadful experience with this dealership, as there is not enough room to detail every thing. I purchased a car from Fusion and was told it was safe to drive, a good deal, mot newly done and also offered a lifetime Mot. After a week and a half I saw the certain signs flash on dash board so took the car to the manufacturing dealership. They did a thorough safety check and advised that as the car is under warranty, I either need to return the car or give them the list of things that need to be fixed. If they can't fix it the manufacturers were happy to do so if Fusion paid them. So i return the car and was told it will be placed in garage to be fixed. I had planned to travel the weekend for mothers day on the motorway and was told that if my car is not fixed i would be given a courtesy. I thought this was a lovely gesture, and 4 days later, the car I purchased I was told the car "had not been looked at yet" and also was given a courtesy car. Whilst driving the courtesy car home, I see the engine fault light suddenly appear?? Fortunately I was near a kwik fit garage and pulled in to ask the mechanics about it. They told me that the engine fault could be a matter of issues, but further to this issue when they looked at the car, there was other issues with the tyres! i was in a state of shock, not only because there was no way I would be travelling on the motorway now, but the fact that this was the second car from this dealership that has issues with the potential to cause a fatal incident and this man knows that I travel with my child. I tried repeatedly to call, and was given the usually "Darren will call you back in 15 minutes." A whole hour trying to get through to Fusion regarding this courtesy car matter. Kwik fit had now closed so I'm outside quick fit with a toddler. No response from Fusion so no advice etc. A ruined weekend. So this was the final straw, and I decided that the stress is not worth it. And I don't want any vehicle from them just my refund and they can take back the car I purchased. 2/2 bad car experience is 100%. After 4 days of calling, emailing, I spoke to Darren's colleague, he said to return the keys for the courtesy car and the log book for the car i purchased as requested. I did so, driving another hour to the dealership and even then no apology and when discussing that the courtesy car is not suitable for me to drive back, the attitude was dismissive and unaccountable. For another week, they did nothing to get this car returned to them. After a week, Fusion were not showing any movement of moving the car from the kwik fit so i had to pay money for the keys of the courtesy car to be collected and to get this car towed back to Fusion. I did this and was told that I would be refunded for this AND the car that I initially purchased. Every time I tried to call Darren for three days to get my refund, he was either not there, at lunch, etc? At this point, I am now into the 6th week of dealing with them. To drive to this dealership is an hour away from my home, calling them is hit and miss, and email response is even worse, i was exhausted. I contacted citizens advice bureau and formally wrote to the directors about this matter. My refund for the car was returned within 24 hours. I thought that would be the end and i can move on! Its almost a month since the log book was returned, and Darren stating he will re-register the car with them on ONLINE. Why then did this week did I receive a penalty notice that someone is driving in the car I returned and I'm being asked to pay the charge because the car has not been registered in Fusions name????!!! Each time I think that I can move on, there's further mess to have to deal with and respond to...so my matter is still ongoing and its only right that I highlight my experience. It was wise to get the health check from the manufacturing dealership on this car, because I was sold a car that was not safe and they put mine and my child's life at risk TWICE. No apology to date and now Fusion has someone driving recklessly without paying what they should and are failing to register the car as they should. People have different experiences, but this is mine and if you are considering purchasing from these dealers, proceed with caution!!

Sold a car to us, first day it came up with faults and was un-driveable. Spent a whole week at the garage, we were told there’s nothing wrong but also told “it’s all fixed”. Picked it up again and 30 mins later exactly the same thing happened. Returned the car and walked away from the deal, they refused to give the car we part exchanged back and the “Boss” doesn’t deal with customers but rules the roost and cannot even resolve issues directly with customers. Ray’s MOT & Bodyshop that the dealership are in partnership with, are just as bad…