Galliard Homes Avis 

From day one, they've been incredibly responsive and understanding, addressing any concerns with efficiency. The personal connection they establish with clients is remarkable, making the entire process smooth and accommodating. They were very committed to fixing snagging issues in a timely manner and they are very dedicated to customer satisfaction. Overall, a fantastic experience and special thanks to Martine, Ben and friends at LIFE!

I am compelled to leave this review as my experience with Galliard Estate Management has been nothing short of disappointing. From the beginning, their customer service has been shockingly inadequate.

The communication is practically non-existent, leaving me to constantly chase them for updates or resolutions. It's as if they lack the basic understanding of responsiveness and accountability. Multiple attempts to reach out have resulted in frustration, as my concerns are either ignored or brushed aside.

Maintenance issues have been a recurring nightmare. Simple requests take an eternity to address, and when they are finally attended to, the quality of work is subpar at best. It's evident that the commitment to providing a well-maintained living environment is severely lacking.

Furthermore, the lack of transparency in their actions is concerning. I've had to deal with hidden fees and unexpected charges that were never communicated to me in advance. It's incredibly frustrating to feel like you're being taken advantage of by a company that should prioritize their residents' satisfaction.

In short, my experience with Galliard Estate Management has been nothing short of a headache. Their incompetence, lack of communication, and disregard for residents' concerns have made living here a regrettable decision. I would strongly advise anyone considering their services to think twice and explore alternatives that value their residents' well-being.

I’d like to share to the audience of a great lady from the Completion Unit named Martine who provided me with great help during the conveyance process of my purchase of an apartment in Tottenham Court Road West. She was very very attentive to resolve my matters, 110% committed and even provided moral support when i feel down emotionally, and acted in lighting speed when i reached to her for help. Many Thanks to her, I am now the proud owner of a beautiful apartment in a world class project in Tottenham Court Road… A BIG thank you again to the darling lady💐

My sincerely comments
Mohamed

P/S: Thank you to all the Galliard members who delivered to me a beautifully exclusive apartment
Love it so much❤️

Our home ran months over the completion date and had quite a lot of teething issues in the last month, have given 3 stars however as the overall quality of the build is very good

The completion procedure and handover process of the my new apartment had been such a easy and pleasant experience due to Galliard Homes senior completion manager, Mrs. Martine Hamilton - who was so kind, helpful, constructive and caring.

Dear Martine,

Many thanks for your email on the completion of my property.

I wish to express my deep appreciation of your assistance, efficiency and care in looking after the completion process and the furnishing arrangement in my particular case ! I have previous experience in the purchase and sale of London properties. I must say that this time, you have given me the best, stress free experience in property completion ! You really put clients’ interest in the first place and offer them appropriate advice and assistance. My heart felt thanks !

I bought a one bedroom flat from Galliard as buy to rent. It is almost impossible to get a mortgage for this flat. The reason listed by at least two high street banks is that it is not suitable for residential purposes because of a casino in front of the property. With very high service charge it is impossible to make return. I feel robbed. Do not recommend Galliard.

I've recently purchased an apartment in Galliard's new development. My completions manager, Martine was an absolute star with the process. From handing over keys to moving in she's been very supportive and helpful. She's very proactive with her responses and helping out to ensure your move in experience is good. Thank you again Martine!

Justice Delayed is Justice Denied - Dear Galliard Team i see your comments about Cladding and your confirmation that you intend to stay on the side of leaseholder.

I would just like to say - we are not just "leaseholders" - we are your "customers". we are the customers who did our life's biggest transaction (house purchase) with Galliards. We are the customers on whom you built you business. But now we feel that you are not standing by us. We feel stressed, we feel as in this house purchase we will loose a significant part of our saving and hard work.

A company like yours which is not publicly listed should be quicker and more efficient to respond quicker. you should be nimble and you should have compassion towards your customers.

So you genuinely think that it is fair that you are delayed in the process while the large builders with multiple stakeholders have already signed to the remediation contract?

I request you to expedite this process. I have 2 simple demands : (a) Please sign the contract and (b) please issue a letter confirming your position about our building which we can show to the mortgage lender as right now we all are mortgage prisoners with the current lender. The other builders have already issued / started to issue such a letter,

And finally for any new customer - believe me, they will definitely watch you and judge you on "how you are treating your old customers". if you can't treat your old customer fairly- you may end up in discounting your newly built stock to make it up for below standard customer service. or the other option would be to really stand up for us and make a statement of comfort for your future customers.

We are all are waiting and watching

I am one of the leaseholders in one the buildings with cladding issue built by Galliard Homes and so building does not have EWS1 form. Galliard Homes didn't carry out cladding remediation work to fix cladding even after requesting multiple times since past 2 years. I will NOT recommend anyone to buy Galliard Homes. And also service charge is too high compared to other flats in same area If you want to be safe and save your money STAY AWAY FROM Galliard Homes.

I am a leaseholder in one of their buildings which has cladding. They are refusing to remediate the issue and ensure our safety. I would advise all new buyers to stay away from this builder. If something goes wrong in the future you can’t trust them to fix the issue

Excellent experience overall! Martine Hamilton from the completion team was dream. Everything has been thought through carefully including little details like all the information on a pen drive with all user manual, which make the buyers life easy. Highly recommend.

absolutely shocking. the service charge has increase in the space for 3 years from £220 to over £500 per month without a good explanation why.

the charges are so high that im sure it will be difficult to sell the property when the time comes

I was recommended by my cousin in looking at developments built by Galliard Homes.
On that, I searched for properties and arranged a viewing with Sales Manager Keri Whitbread.

The property was as I had hope to expect after viewing photos online, and Keri was understanding and attentive in helping with my decision to purchase.

From the first meeting of viewing the property to collecting the keys, Keri has been extremely helpful, and communicative in getting paperwork and documents chased and completed. She is professional in making sure I was satisfied with the purchase, and certainly made things very easy for me to manage whilst being abroad. It's easy to tell when someone is good and passionate about their work. Thank you Keri

Everyone I have been in communication with in the Galliard Homes Team has been pleasant and efficient in getting things done.

Millie was superb after taking over from Keri in completing the deal, and helped with the handover of keys. Thereafter, she stayed in touch and made sure I was settled. Tom has been brilliant on site, and its been very easy working with him in completing minor snags.

The people I have encountered through my experience with Galliard Homes, makes it pleasant for me to work with and purchase more in future.

Galliard have been profession and helpful throughout my whole buying journey from viewing to completion and been very supportive and flexible when challenges came up. Zitian in sales and Martine in completion have had exemplary customer service, and made the experience smoother and enjoyable. Plus their Aftercare team is being very responsive.

Just purchased my first home from Galliard and am very happy with my first flat.
I had lots of questions throughout the process and Martine was great in answering them.
The build quality is great. Well insulated, I haven’t needed to turn the heaters on and it’s January!
I’d read online that buying a new build can result in poor quality materials and I’m pleased to say this hasn’t been my experience, appliances are top notice, I can’t hear my neighbours or the motorway outside.
Would recommend buying through Galliard Homes.

We love our flat!! Our completion manager, Constance Qin was amazing from start to finish! Very supportive and knowledgeable throughout the process.

Had a great and seamless experience purchasing property from Galliard Homes - Orchard Wharf. The entire team is fantastic from sales (Zitian) to final handover (Martine!)
They are very responsive and professional.
This was our first house buying experience, and the team ensured it was seamless. Now look forward to moving-in and enjoying the new place!

I have recently bought an apartment in London with Galliard Homes and would like to thank the team for their excellent service! Keri was the first person I’ve met who showed my now dream apartment to me on the weekend as I work on weekdays and has always gone the extra mile with every query or request I had. Keri is very professional, friendly, helpful and responsive. Throughout the process I have also met Martine, the completions manager, who has been excellent in providing information and support when finalising the process and moving in. The move in day went very smoothly and I have even received a nice welcome gift - very thoughtful & a lovely gesture! Martine’s guidance is invaluable and allowed me to settle in smoothly. Excellent work, team, and thank you for helping me buy my dream apartment!

I will be away when my completion will take place. However, my completion manager Constance Qin was quite helpful with arranging my key collection with one of my friends and furniture delivery with concierge. Otherwise my life would be hard and Christmas holiday might have been cancelled. Many thanks again! 😊