Gerrysfishing Avis 

i had an on line chat to discuss best option for a new winter fishing suit , was recommended the Kinatic Xtreme -40 , ordered and arrived within three days , perfect fit and extremly warm and weather proof

Easy to order
Fast delivery
Good communications

I've made two orders with Gerry's in the past 60 days, BOTH of them have been terrible experiences.

First order: 26th Dec (told 14 day maximum delivery on product page)

Multiple chasers sent after 14 day period.

Response on 13th Jan "we are looking towards the end of the month before this is going to be available"

Order cancelled & refunded, ordered elsewhere and received next-day delivery.

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Second order: 5th Jan (told 14 day maximum delivery on product page)

Chaser sent 20th Jan. Told will be sent by 23rd on 24hr delivery.

29th Jan, 24 days after initial order, no delivery yet - still waiting.

Two follow up emails sent this week, no responses.

Funny as they will respond in a couple hours if your email is about making a new order...

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Feedback for Gerry / founder:

- As a business owner myself, its painful customer experience done so wrong...
- Stop selling items you do not hold in stock for unless you can be 100% confident on timelines promised
- Create a transparency policy that gives people full transparency on hick ups / delivery days etc even if its not ideal information (customers prefer transparency rather than silence)
- Hire a support team who can respond consistently

PS: I never leave reviews, both for the business' sake and spending the time doing so. In this instance, being a repeat issue, I hope it saves someone else the time I could of saved.

Speedy delivery, great prices, items were well packaged and arrived all the way up to Shetland with zero damage and issues

Had what I wanted in stock. Took a little longer than expected to deliver but that could have been holiday delays. The prices are very competitive and was improved with the new year sale discount. The Preston’s rod safe is an excellent piece of kit keeping all my match requirements in one piece of luggage, safe and tidy.

Plenty of stock and Quick delivery

Outstanding - I have to say the service from Gerry's Fishing Chris in particular is second to none, I must have spent a small fortune over the last couple of weeks and the patience and guidance I received at crazy hours of the day was second to none.

I found the products to be cheaper and service very quick, that being said my confidence is very high with Gerrys so if I was only going to save a couple of pounds else where I would still shop at Gerrys!

Thanks for the great service guys....

Have bought wading boots and a new spinning rod recently and had never shopped with Gerrys Fishing previously.
Good selection of equipment / gear / clothing.
Prompt, tracked service - would definitely use again 👍

Super quick delivery would highly recommend these guys

Ordered a rod 10 days ago from the website. Emailed a couple of times to get a delivery date, got vague reply's. Phoned the shop and got an unhelpful member of staff, suggesting it’s my fault for not reading the terms and conditions. He couldn’t tell me when the rod will be shipped, though it’s in stock at the warehouse.
I asked why is it taking so long to get the rod from the warehouse, is it in another country? He said ‘I’m not at liberty to say where the warehouse is’.
I buy fishing gear from all over the world and this is by far the slowest.
I cancelled my order.

A good selection of shads and jig heads

It came perfectly wrapped ,with no damage all top kits were elasticated nice touch .l emailed about my order which was replied to straight away over all costom service 10
Delivery 10 and will definatly be ordering from gerry's again cheers guys 👍

Good choice, price, and prompt safe delivery.

Easy to purchase! I was delighted to find you sold gift vouchers so my family member could choose his own gear. It was easy to navigate the site and make a purchase. My 4 stars instead of 5 is really because of the aesthetic... I would have really appreciated something to print off and hand over that shouted "gift voucher from Gerrys fishing" rather than a code emailed to me. I created my own voucher, and I understand that it isn't your core business, but it may well stop me purchasing another voucher in the future which is sad as I thought I'd found the solution to all future birthdays and Christmases!

Good price & free delivery.

I ordered a rod from here it came with a few marks and stuff the customer service is absolutely incredible they offered me a few resolutions and solved the problem perfectly I wanna say a big thanks to Chris for the help I also found Gerry’s has the best prices all round cheers guys 👌🏻👌🏻

I found the website easy to navigate, I had a few queries regarding the suit which I used the chat bot and got the answers I needed within minutes, I found the staff very professional and knowledgeable. Will gladly use them again. I did miss the delivery time which was nearly 2 weeks but that was because it was in the final order and I skipped through it too quickly as it was through Pay Pal.

Ordered a westin lure on the 21 December 25 still not come and no follow up emails

I tried a few websites for what I wanted, but Gerry’s fishing had exactly what I wanted and correct size and at a very reasonable price, a lot cheaper than most! I was kept informed of my order and when it would be delivered and they responded to my enquiries without delay!