G.H. Bass & Co. Avis 

BUYER BEWARE – G.H. Bass shoe sizing is WAY OFF.
I made the mistake of ordering a pair of loafers online. The website told me to size down half a size. I did. Too big. Returned them and ordered another pair, another half size down. Still TOO BIG. Ridiculous. No one should have to size down a size and a half just to get shoes that fit.
And here’s the kicker: the first pair I ordered wasn’t final sale. But by the time I reordered, the same loafers became final sale. Translation: I’m stuck with a $100+ pair of shoes that don’t fit. I won't even be able to re-sale them as I can't tell what size they really are!
I called customer service, thinking they’d make it right. Nope. No return, no exchange, not even store credit. Just a cold “too bad.”
Yes, I should’ve noticed the “final sale” fine print. But let’s be honest—plenty of companies would work with a customer in a situation like this. G.H. Bass does not. Will not.
G.H. Bass lost me, a loyal customer, over one lousy return. I doubt they'll care, but I hope others reading this think twice before giving their money.

Bass has become a horrible company. I purchased a 70$ final sale pair of weejuns that don't fit and are absolutely hideous. No refund. that's fraud how can they get away not refunding $$$

Someone used stolen payment information of mine to purchase shoes via G.H. Bass. I called them to cancel the fraudulent order, they refused to do anything because I did not call within 30 minutes of the fraud.

This company aids and abets fraud, I will be reporting this to the police and payment processors.

Sent me a pair of defective shoes. Customer service has literally refused any contact about it. I have called - they told me to email and that I would have a decision within 48 hours. I emailed again. It has been 10 days since my last email. The only decision that should be made is to stand by your product and replace or refund. I have called to follow up regarding emails - and CAN get a person on the phone - who is equally unhelpful "Yes we have you email and the proof...I can't do anything about it... maybe another 48 hours...now go away (paraphrased)". Unfortunate thing is the shoes actually look nice, fit well - but they have a fault and squeak constantly. Bass has refused to even respond. Literally - the worst customer service I have ever experience - I would never - ever - do business directly with the company again.

Horrible customer service. I ordered shoes over 25 days ago. Not updates and it still hasn’t shipped. Ive called multiple times and get a runaround with no real answers. When I called most recently the lady on the phone was extremely rude. When she pulled my order number up she said “oh yeah I can see you have made A LOT of contact with us”. Yes unfortunately I have had to contact them multiple times because no one is helpful and they all tell me different things. Extremely frustrating and horrible experience

Terrible experience! G.H. Bass does not value its customers. I was charged for shoes I ordered over two weeks ago and still haven’t received them. I had to call customer service multiple times just to find out they’re on backorder while still being sold online — still have not received even an estimate of when they will be shipped and no email or update from G.H. Bass at any point through this process. Representatives were unhelpful and rude, and my request for a supervisor call-back has been ignored. If the item is out of stock, why was I charged and why is it still listed as available?

Very bad experience with the GH.BASS e-shop. I ordered a pair of shoes a week ago and still haven’t received any updates on my order, despite multiple follow-ups with customer service. I received an order confirmation but never got a tracking number. Customer service does not respond to any of my messages. This brand has no regard for its customers. I strongly advise against ordering from their website.

Bought a pair of Lyndon campside shoes and got about 12 wears out of them before the suede wore in two places. Bass didn’t want to know, didn’t want to help. Won’t buy their products again.

Crap build quality on the Weejuns Larson Penny Loafer sold to me, and even crapper service when a refund was requested. Avoid these schysters at all costs.

Really great quality, as good as Paraboot or Quoddy! Super happy with what I got from them, they also had a massive discount on the shoes I wanted.

It was an online purchase and I cant remember paying for the premium delivery, they came the next day with really decent tracking. Honestly can’t fault them.

I would like to have spotted some American made product on their site but somewhat glad to see they've at least chose to have some of their products made in El Salvador and not China. A shame to hear though that some of their products are increasingly made in China.

I bought a pair of loafers for my husband for Christmas and received them soon after. Unfortunately, they were much smaller than expected for a 9 Wide shoe. My husband asked me to return them, and I sent them back with Fedex prepaid label. I called a couple of weeks after and they said they had not received them. I kept calling every day after until they had received them. Finally, they sent me an e-mail with a credit that didn't include the tax I had paid. But the amount never showed up on my Capital One account. I had disputed it, and they gave me provisional credit. This is two months later, and Capital One says GH Bass says they didn't receive the shoes. I am sending Capital One proof of them acknowledging receipt of the shoe and their supposedly amount that should have been credited to my account. I will never buy from them again. You cannot trust this company.

Absolute crooks. Will nt refund you, you’ll have to pester them with email and/or calls to get them to initiate a refund. They will claim there is an “error” with their system. Do not buy unless you plan on not returning an item.

Disappointing experience with GH Bass online store. The size 38 loafers measured 25cm instead of advertised 24.5cm, and the leather finish was stiff. Charged €9 for delivery and €7.59 for return shipping on €180 shoes. Refund took two months (November to January). Premium prices but poor service. Won't order again.

Order placed on 10/31/24.

Three out of the four items on order were cancelled by GH Bass, not available according to the email I received from Bass on 11/2/24.

Fourth pair received, did not like, I returned. I received a FedEx return delivery confirmation which included the name of person w/GH Bass who signed for the return.

Numerous calls have been made to GH Bass to inquire about my refund. Each call I make I get a different story from the company. Including a CSR stating on a call made 11/21, the credit would be issued that very day, this did not occur.

Had to involve the credit card company I use to file a dispute against GH Bass in order to receive my refund. At my wits end and have no more patience with this company.

My advice to anyone looking to purchase G.H. Bass shoes, DON’T BUY DIRECTLY FROM THEM. Buy from a reputable department store that sells the brand.

Two months since the initial purchase and still waiting for my refund is completely unacceptable. I paid immediately, why is it so difficult to issue a refund? How can a business operate like this in good conscience? This is complete incompetence, theft or both. Very larcenous.

GH Bass, are you checking your reviews? You have an 88%, 1 Star Rating on Trustpilot!!! How despicable.

I bought a pair of shoes on Nov 30 as a Xmas gift and made a couple of emails on the status of my order #6100152936. With no response or feedback from the company. Today, December 12th, I called and spoke with a live customer service rep who apparently was working from homeevident by a crying child in the background. He advised me that there was some mix up but cannot guarantee delivery before Christmas. He advised that he tried to get expedited delivery at no extra charge but was denied the request. I cancelled the order and will purchase from Cole Haan from now on. From whom I ordered a pair of shoes last week and arrived today. I’ve worn bass shoes since I was a child and decided to order the Pasadena Buck shoes and was feeling nostalgic. Never again will I ever buy from the website nor the shoes. Cole Haan service is better Ridiculous. I guess it was a clue when GH Bass closed their stores that the century old company was never going to be the same. Quality probably is not the same either.

Great customer service, decent delivery and free easy returns and quick refund! Also not to forget how stunning and good quality the shoes are.

After paying for express shipping, it's been a week and I have yet to receive an email about my order being shipped. Why would it take so long to process the order??

I’ve yet to receive an order I placed on 8/13/24 and called 5 times to inquire about it. Each time I was told something completely different about my package and the customer service agent reiterated that I would receive an email from GH Bass with further insight. Didn’t happen so I had to reach out yet again. Finally, after requesting a supervisor, Tammy called back to inform me that she hadn’t read the notes about my previous 5 calls and had processed a refund, which I have yet to receive. I decided that this “mistake” wouldn’t happen again, and, yes, I would like to place the order again. Only to find out today 9/9/24 when I called yet again that my second order couldn’t be found. I now think incompetence is the name of the game at G.H. Bass customer service.

I ordered a pair of red velvet loafers and one arrived with damage to the top of the shoe. I asked for a replacement and they said, “Sorry, it’s a final sale.” I have never experienced such poor customer service and ridiculous runaround as with this company. They send you trash and then say they can’t replace it with the actual undamaged product you should have received. “Your request was sent to management.” “Your request is still in queue.” I must be 1000th in line. How does this company stay in business? Below zero customer service!

All I can think is its a scam. Order says it was delivered and signed for but never was. Tried to contact gh bass with no reply. Talked to shipping company and half way through talking to them through messages they wanted a $2 refundable fee to get further info on where the heck my package is. Looks like a reputable company but thieved my money.