Beckett Simonon Avis 

★★★★★ Exceptional Customer Service and a Company That Truly Stands Behind Its Customers

My experience with Beckett Simonon has given me an even greater appreciation for what exceptional customer service should look like.

I originally purchased two pairs of shoes from them, and unfortunately, both turned out to be too narrow for me. By the time the issue was fully addressed, the normal return period had already passed due to a miscommunication between customer service and me. Naturally, I was concerned that this might make the return difficult, but Beckett Simonon handled the situation with professionalism, understanding, and genuine consideration.

Rather than focusing rigidly on the return deadline, their team took the time to understand what had happened and worked with me to find a fair solution. They graciously accepted both pairs back and promptly arranged for replacement pairs to be ordered for me. The entire process was handled courteously and efficiently, and at no point did I feel as though I had to fight to have the issue resolved.

What impressed me most was the way I was treated as a customer. Policies are important, but exceptional companies understand that circumstances sometimes require flexibility, empathy, and good judgment. Beckett Simonon demonstrated all three. Their team listened, communicated respectfully, and made a genuine effort to ensure that I was taken care of.

My special thanks go to Sara V. and Felipe of the Customer Happiness Team. Their patience, professionalism, and willingness to help made a tremendous difference in my experience. They handled the situation with kindness and genuine concern for my satisfaction, and I sincerely appreciate the effort they made to resolve everything so smoothly. They are wonderful representatives of the Beckett Simonon brand and an excellent example of what customer service should be.

Beautiful, well-crafted shoes may initially bring a customer to a company, but outstanding service is what creates trust and long-term loyalty. Beckett Simonon showed me that they care not only about the products they make, but also about the people who purchase them.

It is increasingly rare to encounter this level of responsiveness, flexibility, and commitment to customer satisfaction. A company often reveals its true character not when everything goes perfectly, but in how it responds when something does not, and Beckett Simonon truly distinguished itself in the way it handled my situation.

Based on my experience, they have certainly earned my confidence and my future business.

Five stars, not just for the quality of their shoes, but for the exceptional people and customer service behind the brand. I highly recommend Beckett Simonon.

Jon G

very disappointing. No where on their page do they tell you its a 3-4 month process to receive your purchase from the date you make your purchase. furthermore, they dont answer the phone, respond to emails, but they do have a chat on their home page they're more than happy to start a conversation with you but then ghost you once you ask to cancel an order to be refunded. If I could leave 0 stars I would. Still have not received confirmation of cancelation of my order. Have tried calling, emailing, engaging with their online chat several times now. They stole my money.

This was some of, if not the WORST customer service I have ever experienced. I ordered a pair of Morgen Trainers and ultimately decided that I wanted to cancel the order. I tried to cancel it multiple times, through different methods, but was completely ignored every single time. I could not get into contact with anyone, and nobody responded to my emails.

It has now been over a week, and my order still has not been canceled. Their chat feature is practically useless, and their customer service team seems completely unresponsive. It is incredibly frustrating to repeatedly reach out for something as simple as canceling an order and receive absolutely no help or communication.

I gave them multiple opportunities to address the issue, but the lack of communication and customer service has completely ruined my experience. I WILL NOT BE BUYING FROM THIS COMPANY AGAIN, and I would seriously think twice before ordering from them if you expect any kind of reliable customer support.

Shoes are decent quality but squeak like heck…embarrassing and relatively useless in a social situation.
They made an initial show of great and saccharine concern and quickly disappeared. I advise against buying their products.

This company has the most incredible customer service. I've been so frustrated lately with retailers that have no phone number or ignore emails. Beckett Simonon has humans you can talk to by phone and by email. Response time is immediate. The quality of their men's shoes is incredible.

Customer service sent me a discount code when I purchased my first pair of boots. As there wasn’t an expiry date I tried applying it for my next purchase last week. When it didn’t work, Customer service sent me a new discount code with a link directly pertaining to my selection and cart. This didn’t work either. Then I was told it won’t work if there are already existing discounts. Prices of exactly the same boots have changed (read raised) and I wanted the 20% coupon to equalize !

I am getting a pair of boots from Allen Edmonds instead. Too bad, as I was ready to buy from BS.

Earlier, during my first purchase I had another trivial issue with laces being short and I was told to go ahead and get my own. I didn’t like that. And I was still coming back to BS.

All this I already shared with BS via email - so there’s nothing new here.

Customer service never responded to emails, chats, calls
Worst experience ever
Grade: 0 if possible. 1 star is toooo much

Exceptional craftsmanship and incredible value!

Beckett Simonon has exceeded all of my expectations. The quality of the leather, flawless stitching, and attention to detail are outstanding. Every pair feels handcrafted with care and looks far more expensive than its price. The fit is comfortable, the leather is soft, and the shoes continue to look better with every wear.

I purchased both the penny loafers and the brogue boots, and each pair is elegant, timeless, and versatile. Whether I’m dressing for business, a formal event, or a smart-casual outing, they always receive compliments.

Yes, the made-to-order process requires patience, but once you open the box, you’ll understand why they’re worth the wait. If you’re looking for premium-quality footwear without paying luxury-brand prices, Beckett Simonon delivers exceptional value. I highly recommend them and will definitely be adding more pairs to my collection.

Well, I don’t normally buy shoes that are handmade but ever since I’ve been on this website BECK Simon and I bought some shoes from them and of course yeah maybe took three months to get them but when I got my shoes, they are awesome. They were exactly what they were advertised and it was well worth the wait. I’m really impressed with my shoes. I’m really impressed with the craftsmanship and the handmade style of my shoes and I’m really impressed and I’m really happy.

Unlike ONtrac shipping company that just left the package of shoes outside the building front where it stolen and sent a AI generated disingenuous response, the good people at Beckett Simonon have gone out of their to make things right. This kind of customer service is virtually unheard from our corporate overlords and their profits first customer last mentally. Let's applaud Beckett for actually caring that the four month process of making a shoe and having it deliver securely still matters. I have to wait to October for the shoes I originally ordered in March, but it's still far better than the typical business apathy in the internet age.

I'll never know if Beckett Simonon shoes are worth the price or the long. long, long wait because Beckett Simonon entrusts OnTrac shippers to deliver their shoes to the customers. Out of 3,339 reviews ONTRAC has TrustScore 1.1 of out 5. ONTRAC left my package outside the front door under a sign that reads: DO NOT LEAVE PACKAGES OUTSIDE THE DOOR and directly under a RESIDENT CALL BOX. They were delivered at 1:50PM and they were already stolen before I could get downstairs by 1:59PM. If you can't get a product that was ordered on MARCH 29 to be delivered safely and securely by JULY 4. You DO NOT DESERVE TO BE A REPUTABLE COMPANY! DO NOT ORDER FROM BECKETT SIMONON until they change their shipping services from ONTRAC. BEWARE the wait and the ineptitude but mostly if Beckett really cared to get their products to their customers they would chose a safe and secure shipping company and not one that's inept and utterly unprofessional. DO NOT BUY!

Business Services

My tote is amazing. The quality is great! It is so roomy and has compartments for the stuff I need easy access to. I absolutely love it!

I’ve placed three orders with Beckett Simonon and every experience has been great. The quality of the goods are top notch for the price — incredible value. Similar items are 2-3x more expensive elsewhere. Their excellent customer service always keeps me updated on the progress of my order, and they’re always helpful in answering any questions that I have prior to placing an order.

I had an order/timeline issue, I dealt with Cesar in service and he was able to offer several ageable options in one email that drastically cut down on the back and forth of the interaction. Came away very satisfied with the resolution and honestly can say that Beckett Simonon went above and beyond on an unproven customer. I'm confident the shoes will be great - but BS 100% won a fan and a long-term client on their quality service!

Literally the best, Sara helped me with the shoe size issue where i bought the wrong shoe size and it had already been past the 30 day return limit. She still accepted my request on getting a new sized pair that fits me and had me donate my shoes not return! truly wonderful.

Great quality, the shoes I order fit like a glove.

I love my beckett simonon shoes! I have tried the sneakers, boots, and loafers and they're perfect. The customer service is also notable. While there is a wait time till I got my shoes, I am OK with that knowing theyre being produced in a very thoughtful way. I know I will have them for years to come.

The boots I ordered were beautiful!! Very well made. Unfortunately, despite measuring and referencing their size chart, they were a bit too large (front to back and top to bottom) so I requested an exchange for a smaller size and sent them back. If your feet are on the narrower side, I'd definitely order a half size down at least. Even with the half size down I feel I'll have room to wear them with thicker socks come winter and be fine. Otherwise, they were perfect! I can't wait to receive the new pair.

Great customer service.

I had an unusual situation where my shoes arrived while I was on a multi week trip. They didn't fit me.

Beckett Simonon could have gone the old "well these are the rules" route but they were human and actually listened to me and I was able to exchange for a smaller size after sending pictures to verify that I had not worn the shoes.

I am now sitting with a pair of shoes that fit great and are super comfortable right out of the box.

Waiting such a long time for shoes was a bit unusual but the experience has definitely made me want to try their other shoes.

I ordered shoes for my wedding in two months. I was completely unaware, and the website did not at all clarify that the shoes would take FOUR months to reach me. I have been trying to cancel my order for a week now. I've emailed customer service multiple times. I've tried to call customer service multiple times. Everything is a chatbot that tells me someone will get back to me, and no one has! This feels like a scam. I paid $250+ for this and I need a refund that feels like this company is doing everything possible to not give me. Don't buy shoes here.

I find that Beckett Simonon offers a great value for the high quality of their products as well as their service.
When you order you receive an email from the person preparing your order and in my most recent order Jhon did a great job following up.
I love this company!