This Banbury Shop was so welcoming , friendly, professional on entering the store. Jess and Ellie answered all my questions clearly, in order l purchased the correct merchandise. Their knowledge... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Gateway, Banbury, OX16 3ER Banbury, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Came in on Sunday to replace my walking boots. Umar was super helpful and really knowledgeable about the products. Listened to exactly what I was after & made some great suggestions at several price... Voir plus
L'entreprise a répondu
Went in today to grab some fishing stuff and I knew absolutely nothing about it and Sean was upstairs was absolutely amazing he couldn’t do enough for me .. great guy and a credit to your team .. than... Voir plus
L'entreprise a répondu
Shaun was very attentive and genuine to all shoppers including ourselves. Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine ch... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors - Banbury
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Unit 1 Gateway, Banbury, OX16 3ER, Banbury, Royaume-Uni
4,9
Excellent
926 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a great experience at go outdoors…
I had a great experience at go outdoors today, i was shopping for some hiking gear and the staff member Shaun was really knowledgeable and was able to direct me to exactly what i needed.
22 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Shaun offered the highest quality…
Shaun offered the highest quality service and offered his personal opinion on products which he had experimented with. A wealth of information which was incredibly valuable.
Looking forward to the help ill receive when looking for more products.
18 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I rang up a few weeks ago enquiring…
I rang up a few weeks ago enquiring about a kayak and Jess answered the phone, she was so helpful and when I went into the store I saw Shaun and he was equally as helpful and helped me to the till with the kayak and met Jess at the till. Both of these staff members were really courteous and went above and beyond to help me both on the phone and in the store.
30 juillet 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Sean. He was extremely kind, knowledgeable and a pleasure to talk with.
13 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ordered online and collected in store…
Ordered online and collected in store an hour later. Easy from start to finish
4 août 2026
Réponse de GO Outdoors - Banbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Shaun was very attentive and genuine to…
Shaun was very attentive and genuine to all shoppers including ourselves.
Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine chap a testament to go outdoors.
10 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Shaun is amazing
Shaun helped us get a hiking rucksack- he measured my partner to ensure the straps were positioned to the exact place he needed it.
Amazing service!
10 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Delighted!
Excellent service. Ordered items on line for local in-store collection. Arrived promptly, items were ready and staff friendly and helpful (even offering g to help take goods to the car). Have used chairs and table already - delighted! Thank you.
2 août 2026
Réponse de GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent
Excellent, polite, friendly service. Jess supported me with applying my DofE discount even when I didn't have my card to hand. Other staff knowledgeable re. hiking boots and fleeces.
9 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
The sales staff were excellent
The sales staff were excellent, very accommodating helpful and clearly knowledgeable, Shaun the sales person who helped me with a walking shoe fitting and purchase was extremely patient and knowledgeable.
6 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent support!
Excellent prices and staff support! Friendly, quick and assured staff support from Jess and Skye! Amazing customer service. Five stars!
6 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Had a problem with an item but all…
Had a problem with an item but all handled smoothly and extremely well. It's not about the problem - it's how the problem is dealt with that counts!
29 juillet 2026
Réponse de GO Outdoors - Banbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Legend staff —- Shaun
The member staff call Shaun , he is a legend, Help a lot . Thanks
3 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Jess was really helpful when exchanging…
Jess was really helpful when exchanging our family tent. My partner called and then followed up by visiting the store, at which point our tent was exchanged without any fuss. Thank you for great customer service.
2 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service today at Banbury…
Excellent service today at Banbury branch of Go Outdoors.
Shaun saved us a fortune by pointing out the Eurohike special offer.
Thank you so mych
1 août 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good friendly service
Amelie was very helpful in untangling the various outdoor jackets from the security system and helping with sizes. Very good service. Thank you.
31 juillet 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I would like to say a big thank you to…
I would like to say a big thank you to Shaun for his outstanding customer service. He was friendly, welcoming, and extremely knowledgeable. He took the time to listen and made sure I found the right products without any pressure. Nothing was too much trouble, July 2026Shaun is a great asset to GO Outdoors, and I would happily recommend the store because of the excellent service I received.
23 juillet 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Horrible
Must have been one of the worst customer service experiences I’ve ever had.
Had a faulty item that I’d paid a considerable amount of money for ended up breaking the night I took it home so immediately took it back the next day to be told “oh I can’t give you any complaints email/number I can’t give you corporates number” and just issued a refund instead then proceeded to tell me to go to another store if I wanted a better chair. Won’t ever be coming back to this store as it was horrifying customer service
29 juillet 2026
Avis spontané
Réponse de GO Outdoors - Banbury
Thank you for taking the time to leave a review.
We are sorry to hear about your experience. Having a product fail so soon after purchase is disappointing, and I appreciate that you expected clearer support when you returned to the store.
Whilst we are pleased that a refund was provided, we are sorry to learn that you were left feeling unsupported when trying to raise your concerns and that your interaction with the store team did not meet your expectations.
We never want customers to feel that their concerns are not being taken seriously, and this is not the level of service we aim to provide.
Your feedback has been noted and will be shared with the relevant management team for review. Thank you for bringing this matter to our attention.
Kind regards
Go Outdoors Customer Care Team
Thank you Shaun
Thank you Shaun !
Ellie & yourself took time to search out & try & find a new tube for my burst one. Unfortunately you didn’t have my size.
Shaun thank you for showing me other alternatives. Ie Puncher repair options
Top man
I think management should buy him a coffee. As he wouldn’t have one of me
Thank you again & again
29 juillet 2026
Avis spontané
Réponse de GO Outdoors - Banbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Banbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.