We went to Go Outdoor to buy some stuff for my daughter's DofE We were served by Phoebe An exceptional experience She was absolutely amazing As she herself has already done the DofE Bronze an... Voir plus
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Lisez les avis des autres
My wife and I went to Go Outdoors today to merely have a look around with no intention of buying anything and ended up purchasing a display tent thanks to the knowledge and service skills of your co... Voir plus
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When ordering online I never received any notification that my order was ready to collect. When I checked the website it said it was being picked but if you go to the shop app it says ready to pick up... Voir plus
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Never had a problem shopping at the Loughborough branch, helpful and knowledgeable staff. Bought all of our camping gear from them and online that 5hey didn’t have in stock. Will definitely use again... Voir plus
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À propos de l'entreprise
- Magasin de matériel de camping
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Loughborough
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Bishop Meadow Road, LE11 5RE, Loughbrough, Royaume-Uni
- 01509 273706
4,8
Excellent
3 k avis
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Excellent customer service
Called in at Bike Service desk for a saddle swap on my wife’s bike. Tom was first rate - helpful, professional and completed the swap in a trice. Also advised on saddle options.
1 octobre 2025
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great prices
Great prices
Excellent large store locally to get hands on with products
31 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My first visit to this store
My first visit to this store. I was met by smiling staff. I was looking for new walking boots & some gloves.
Vicky was so helpful; nothing was too much trouble for her & I was happy with my new boots.
Locklant (I hope I have his name spelt correctly) helped me select the right gloves for me.
“Good old-fashioned service” is hard to find, well done to all the staff & thank you.
Very good prices too…!!
12 avril 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Bike service- all great fast and…
Bike service- all great fast and quality service. Thanks Tom! Love Go outdoors shop.
11 avril 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Monica was super helpful and took a lot…
Monica was super helpful and took a lot of time with me to find the right products including walking boots & sticks & rucksack
Josh was also excellent very pleasant & chatty a nice guy.
8 avril 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service when exchanging clothing…
Great service when exchanging clothing for a different size. Meena was friendly and efficient!
8 avril 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Zero stars for online service
Zero stars for online service: Go had limited online stock when I my order. I found it incredibly difficult to enter my Go membership details and by the time I decided to go ahead by purchasing a new card (a much easier process) some items were not available. A few days later and another item from my order was cancelled by Go. Finally just one item from the order was delivered but I still haven’t received the new card!
5 stars awarded to the staff in my local store who sold me the items that were out of stock online
28 mars 2026
Réponse de GO Outdoors - Loughborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful advice
Came in here for some walking boots, and was served by Harry who gave some excellent advice and guidance on different manufacturers and styles and materials. Walked out with a pair of walking boots that felt very comfortable and ticked all the boxes of my requirements. Would fully recommend popping in here if you need advice.
4 avril 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bike shopping...
We were looking at bikes today unsure of which would suit my needs best. Tom who was an absolute fountain of knowledge served us, and was so approachable, professional and easy to chat to...a credit to you! Can't wait to collect my new wheels later this week. Thank you 👌
29 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Thanks for changing the pedals
Thanks for changing the pedals, really helpful and professional.
22 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Josh and Casey
Josh and Casey were excellent, Josh at the till and Casey helping us with the Berghaus jackets.
23 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Tom is very helpful and friendly
Tom is very helpful and friendly, and he responds quickly to the client’s needs.
21 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
So helpful locating a non-online listed item
I was looking for a specific item not listed online. Josh at the Loughborough branch was so helpful locating the item in-store for me to purchase. Not only did he assist on the phone but helped when I arrived at the store.
19 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Dale at the bikes section was very good…
Dale at the bikes section was very good throughout the process. He did an excellent job in servicing my bike. Really happy with it and happy with his customer service. Highly recommend!
15 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very easy pickup and very helpful staff…
Very easy pickup and very helpful staff in Loughborough
Much better than dealing with online customer service.
6 mars 2026
Réponse de GO Outdoors - Loughborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Fantastic knowledge
Fantastic knowledge, very helpful, I got what I wanted he went out his way to find what I wanted .
Thank to Brad you are a star
12 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great place to shop!
Great selection, great prices, very good customised stock selection, knowledgeable staff. Staff always smiling especially the Loughborough store 😊
2 mars 2026
Réponse de GO Outdoors - Loughborough
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Bike experience
Dale fixed my bike in a jiffy. He was very helpful and friendly.
6 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I was served by Emily in the walking…
I was served by Emily in the walking boot dept, she was very helpful and informative about new styles and boots etc I actually only went to buy a pair for my daughter but ended up buying myself a new pair as well 👍🏻
8 mars 2026
Avis spontané
Réponse de GO Outdoors - Loughborough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Loughborough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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