GO Outdoors - Loughborough Avis 

Called in store today having signed up to Go outdoors text system to receive a 10% discount. Spoke to Josh to clarify if discount would be available on product. He was most helpful, and confirmed it would be. A pleasure to visit the Loughborough branch and Josh is a credit to the staff there. Pete B.

Lovely staff, served by Meena who helped us with setting up a memership!

Great experience on bike services and not only. Professionals

Friendly, helpful staff!

First pair of shoes had to go back , however new pair came very quickly and overall a good service

Smooth shopping for my daughter's DofE expedition. Helpful staff on the shop floor and lovely service at the till by a lady called Meena

We made a quick trip this afternoon, didn’t find what we were looking for but Meena served us and she was very lovely and helpful :)

Great Service from Meena at the tills. Helped me renew my membership even with a forgotten card. Also recommended adding my card to my Google wallet which I didn't know I could do!

Josh was extremely friendly and helpful after going in for a snapped pole. Ended up with our whole camping setup and couldn't be happier. Alana on tills was also super friendly and chatty! All round great experience! Thanks :)

Great Customer Service from Josh

Found Josh to be very helpful when I asked for assistance.

Emily was really helpful and patient- a credit to the company- thank you for your help!

Went into to go Outdoors Loughborough today with the daunting task of knowing I needed to get some hiking boots as I’m doing some walks over the summer.
I had no clue what boots to get, however Matt one of the employees came over to help me and wow, he was knowledgeable!
He picked out a few pairs that he thought would be suitable for the kind of conditions I’ll be walking in, And then I could compare against. His way of explaining the technical aspects of each boot was fantastic and I was able to pick out some North Ridge leather walking boots, that I’m really chuffed with!
Would like to thank Matt for his wealth of experience and the ability to help me get the right boots would definitely come in again.

My husband and I decided to pop into Go Outdoors - Loughborough to have a look at purchasing a new tent. We spent time looking at each model on display. Whilst we were there, we inquired as to whether they were able to mend broken tent poles. We spoke to an employee by the name of Henry. He was most helpful and very pleasant pointing us in the right direction and advising us on how we could ment the broken pole ourselves. Because Henry was so knowledgeable and polite, we decided to ask him about purchasing a new tent. He took his time to talk us through our options and which tent would be most suitable for our needs. He was utterly brilliant. We were both very impressed. So, thank you Henry - you were very professional, knowledgable and helpful. We’re looking forward to our camping trip in the summer in our new tent!

Visited the Loughborough store today to kit my son out for his 3 peaks challenge. Staff were very helpful. Found everything we needed with a great choice. Josh at the counter was very helpful. 👍😁

I have again received excellent customer service from Tom in the bikes department.

My son's are learning to ride and Tom has helped me navigate this journey, adjusting breaks, choosing frames, advising on saddle heights. Always professional and helpful.

I was completely amazed and delighted by the wide selection of everything camp related. The tents set out at the front were exciting to look at and it was so easy to find walking shoes for my 12 year old son. The lady who served me (Monica) was so kind and helpful. Nothing was too much trouble and I can't remember the last time I had service like that. She helped us to get socks, shoes and wellies. It really made my day. Thank you.

Bradley was a great help. I was interested in buying a new pole, he was patient and amazing at advising me in regards to what I needed. Thanks so much.

I was free to try on walking trousers, fleeces, base layers and cycling jackets.I intentionally went to GO Outdoors because everything was in that single outlet. I also wanted a bike lock, bike pump and a fleece. I spent a long time in the shop. I hadn’t been there for some time. It’s arranged far better than I remember. Is tidy and clean. I recall it being something of a jumble sale. I picked up a bargain on the sale rail. Lots of choice across price ranges on other items. I spent over £300 and fully intended to get good quality for good value. A chap called Josh was on the till and he was on good form and remembered me from long ago. He was efficient and spoke knowledgeably about what I’d bought. He renewed my membership. He was proactive and actually seemed happy in the interaction, ie really effective customer service. I really don’t like shopping, hence my ‘big shop’ but this was a good shopping experience.TQ.

I received great service today in loughborough by Josh. Very friendly and very helpful. 😁

Very helpful staff. Good choice of clothing.
What a cheerful person on the checkout, Meena, service with a smile