I visited the Tunbridge wells branch in search for some waterproof Peter Storm boots, Josh kindly helped me pick which boot would be best suited and even advised what I should be looking out for to ma... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMonson Road 39, TN1 Royal Tunbridge Wells, England, GB
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Lisez les avis des autres
Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... Voir plus
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I went to the Tunbridge Wells store today. I purchased a OEX APEX 24 bakpack. Caleb, the staff at the shop has been very helpful, He has had helped me to choose the one that i need and suitable for t... Voir plus
L'entreprise a répondu
Go Outdoors Tunbridge Wells is staffed by very knowledgeable and friendly people. My experience was guided by Josh who assisted me in looking for the boot most suited to my upcoming trip. Could not ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- aussi dans
- Centre de randonnée équestre
- Clud d'escalade
- Magasin d'articles de course à pied
- Magasin de vélos
- Magasin de vêtements de sport (activewear)
À propos de GO Outdoors - Tunbridge Wells (Express)
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Monson Road 39, TN1, Royal Tunbridge Wells, England, Royaume-Uni
4,7
Excellent
86 avis
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Amazing service
Visited this store to do a click and collect and had a few issues with internet connection etc. Both staff members there were absolutely amazing, so helpful and in particular Josh must've spent about 45 minutes making sure I he fixed my issue. Super helpful, nothing was too much trouble. Great service !
27 juin 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Really patient and helpful assistant…
Really patient and helpful assistant (jasmine). Left with a couple of pairs of walking shoes which are perfect for our needs. Many thanks
15 juin 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very good staff interaction & service
Very good staff interaction & service, great range and shop ambience
3 juin 2025
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent
Really helpful and friendly staff. Got my discount for being a member plus I was told I got extra discount as a National Trust Member so my rather expensive new raincoat turned out to be very good value. Lots of choice. Well laid out shop. Would recommend.
29 mai 2025
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Walking Boots
We visited the Go Outdoors store in Tunbridge Wells today and were served by Jasmine, she was very knowledgeable, helpful and let us take our time in choosing some walking boots for my son, for his Gold Duke of Edinburgh expedition.
We would like to highly commend her, thank you.
Regards
Mark & Joseph
25 mai 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I have problem feet and trouble with feet and hands so needed a friendly, courteous staff member.
I have problem feet and trouble with my hands, I picked out two pairs of trainers that I wanted to try on, he helped me try them on and we both agreed that they were a bit small, he came back with a pair that fitted perfectly, I then asked to try on some sandals again no problem for him to go and get them and helped me put them on, He was chatty, courteous and very helpful throughout the service, Unfortunately every time I go in there now I will hope he will be there to help me. 🤭In fact when I put my old trainer’s back on I was so tempted to ask him to tie them for me.
15 mai 2025
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Clear fast advice on buying ruck-sack
Clear fast advice on buying ruck-sack; excellent as always and good value for money.
3 mai 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good selection of walking shoes
Good selection of walking shoes. Very helpful and friendly staff.
17 avril 2025
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful friendly service by Rupert
Helpful friendly service by Rupert, considering customer's needs using good product knowledge and provided useful tips on use.
8 avril 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you to Josh
Thank you to Josh for great service - very helpful and knowledgable in finding a suitable pair of hiking boots for my son and getting us the best deal.
6 avril 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Réponse de GO Outdoors - Tunbridge Wells (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really knowledgeable and helpful staff
Really knowledgeable and helpful staff, I was served by Rupert who advised the right boots for me and was incredibly polite throughout.
5 avril 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Rupert was super helpful
Rupert was super helpful, everyone was really nice
22 mars 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff make the world of difference!
By contrast to my very successful visit on 9th March (I gave an excellent review) when the two members of staff were incredible- great knowledgeable; helpfulness; and friendliness and I walked out a very happy customer after buying a back pack, yesterday, I walked out empty handed and completed my purchase a couple of hundred meters down the road at Millets (v nice staff) instead where my bill was cheaper. Whilst the gentleman who helped us locate the right product was brilliant, alas the manager was rather sour and not forthcoming with helpfulness.
26 mars 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Alex and Josh really helped me out...
Alex and Josh really helped me out with my needs. They listened and they both advised what would be best for my requirements and what would fit my price range. Great team
9 mars 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Well stocked with clothing and…
Well stocked with clothing and footwear. Friendly and knowledgeable staff, helpful and patient. Well done Rupert.
13 mars 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
All staff went out of their way to be…
All staff went out of their way to be really helpful
13 mars 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rupert was really helpful and explained…
Rupert was really helpful and explained about the benefits of membership and advised how this could help me in the future.
6 mars 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rupert was very helpful
Rupert was very helpful, nothing was too much trouble. He was very knowledgeable and attentive. The cashier was also friendly and helpful. A really good experience throughout.
22 février 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful as ever
Alex, Christina and Ibrahim were all very kind and helpful during my recent visit, faultless. Thanks!
22 février 2025
Avis spontané
Réponse de GO Outdoors - Tunbridge Wells (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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