Ordered the Midnight edition taupe, Got a very pale colour who wasnt anything like the Color on the website. I didnt like it. With help from customservice I Got another set. The Midnight Black set. Th... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I... Voir plus
L'entreprise a répondu
I cook almost every day and these pans just make things smoother. Cleaning is effortless and nothing has scratched so far. Only tiny thing is I wish the lid was a bit heavier but its not a big deal.
L'entreprise a répondu
What surprised me most is how fast they heat up. I actually have to lower my usual temperature settings now.
L'entreprise a répondu
3,8
Bien
403 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
that terracotta glow though
The terracotta shade looks beautiful under warm lights. It feels like I upgraded my whole kitchen without renovating anything.
24 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Hadley,
Thank you so much for sharing this — we absolutely love hearing it!
The terracotta shade was designed to bring warmth and elevate the look of your kitchen, so it’s amazing to hear it made such a difference for you. That “instant upgrade” feeling is exactly what we hope to create.
We truly appreciate you taking the time to share your experience!
Warm regards,
Gourmetific Support Team
cast iron fan impressed
I usually stick to cast iron but this ceramic pan impressed me. Heats evenly and cleanup is way faster than I expected.
20 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Rhett,
Thank you so much for your feedback!
Hearing this from a cast iron fan truly means a lot. We’re glad to know the pans delivered on both even heating and faster cleanup — that balance is exactly what we aim for.
We really appreciate you giving them a try and taking the time to share your experience!
Warm regards,
Gourmetific Support Team
What surprised me most is how fast they…
What surprised me most is how fast they heat up. I actually have to lower my usual temperature settings now.
13 avril 2026
Avis spontané
Réponse : Gourmetific
Hi Cassidy,
Thank you so much for sharing your experience!
We’re really glad to hear you noticed how quickly the pans heat up — that’s something we’ve carefully designed for better cooking control and efficiency.
Lowering the temperature is actually a great way to get the best results while preserving the non-stick performance, so you’re absolutely on the right track.
We truly appreciate you taking the time to share this!
Warm regards,
Gourmetific Support Team
smart storage win
The detachable handle took me a minute to get used to but now I wouldn’t go back. It just makes storage smarter.
8 avril 2026
Avis spontané
Réponse : Gourmetific
Hi Morgan,
Thank you so much for your feedback!
We completely understand that the detachable handle can take a little getting used to at first — but we’re so glad to hear it quickly became a favorite and made storage easier for you.
That “wouldn’t go back” feeling is exactly what we aim for 😊
We truly appreciate you taking the time to share your experience!
Warm regards,
Gourmetific Support Team
Ordered the Midnight edition taupe
Ordered the Midnight edition taupe, Got a very pale colour who wasnt anything like the Color on the website. I didnt like it. With help from customservice I Got another set. The Midnight Black set. This set is Perfect. Thank you for replacing the other,
24 avril 2026
Avis spontané
Réponse : Gourmetific
Hi Anne,
Thank you so much for sharing your experience!
We’re really sorry about the initial mix-up with the color — we understand how disappointing that must have been. That said, we’re very glad our team was able to step in quickly and make things right for you.
It’s wonderful to hear that you’re happy with the Midnight Black set and that it’s exactly what you were looking for.
We truly appreciate your patience and your kind words — it means a lot to us!
Warm regards,
Gourmetific Support Team
I cook almost every day and these pans…
I cook almost every day and these pans just make things smoother. Cleaning is effortless and nothing has scratched so far. Only tiny thing is I wish the lid was a bit heavier but its not a big deal.
23 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Freya,
Thank you so much for sharing your experience — it truly means a lot to us!
We’re really glad to hear that the pans are making your daily cooking smoother and that cleaning has been effortless. It’s also great to know they’re holding up well with regular use.
We appreciate your feedback about the lid as well — insights like this are incredibly helpful as we continue to improve our designs.
Thanks again for your support!
Warm regards,
Gourmetific Support Team
My sister ca
My sister came over and immediately asked where I got them. They look expensive but the price was actually reasonable.
19 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Quinn,
We love hearing this — thank you for sharing!
It’s always a great feeling when our products make that kind of first impression. We put a lot of thought into both design and quality, so hearing that they look premium while still feeling like great value truly means a lot.
We appreciate you taking the time to share your experience!
Warm regards,
Gourmetific Support Team
I appreciated that there were no weird…
I appreciated that there were no weird chemical smells when I first opened the box. It felt safe to use right away which matters to me.
28 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Hadley,
Thank you so much for sharing your experience!
We’re especially glad to hear that you felt confident using the pans right away. Creating products that feel safe and reliable from the very first use is something we truly care about.
Your feedback means a lot to us — thank you again for taking the time to share it!
Warm regards,
Gourmetific Support Team
My tiny complaint is that the smaller…
My tiny complaint is that the smaller pan could be a bit deeper. But honestly it still works fine for most meals.
2 avril 2026
Avis spontané
Réponse : Gourmetific
Hi Piper,
Thank you so much for your honest feedback — we really appreciate you taking the time to share it!
We understand your point about the smaller pan, and insights like this are incredibly valuable for us as we continue to improve our designs. At the same time, we’re glad to hear it’s still working well for your everyday meals.
Thanks again for your support!
Warm regards,
Gourmetific Support Team
You will not like it but you will Love it.❤️
Honestly at first I was a bit doubtful and had this bad feeling that it might be just a scam yet I still took the chance to purchased it anyhow. The waiting period was the big challenge esp living in Spain for a few months only and the fact that you are also leaving in the coming months makes the situation more tense while waiting. It took many months before it reaches Spain and to my area where I lived. As to make the story short , the flaws lies in the courier in Spain. They did tried delivered it once only in my house but since I didn’t get any notice from them I didn’t know when and what time they will arrive. As per rule in any delivery companies , if you failed to deliver one time there is two more attempts you need to do before you send it to the sender. I received noticed from Gourmetific that there is a failed attempt delivery in my order. So I contacted the company who is holding my order and tried many times to cooperate with them in any ways so i can get my package and I’m giving them suggestions also on how to deliver it to me or on how I can get it from them. They promised me that i can pick it up to the designated store near my place and they will just give me notice when it’s ready for me to pick it up. So I was hopeful and i waited and waited until I could not wait any longer and called them again. To my surprised all I received from them is telling me that it’s on it’s way back to the sender and they cannot do anything about it. Frustrations hits me hard because all the efforts and hopes were all in vain. But Gourmetific upon knowing it, they helped me. When I told them if it’s possible to just send it to Norway instead then they said with no doubts that they will make it happen that it will arrive in Norway. They contacted the delivery company and let them send it to my home in Norway. They even given me a discount and refunded it to me while I’m still waiting for the arrival of my order in Norway. Thank you so much. I was so happy and full of relief seeing my orders when it arrived. The products are so nice and I just don’t like it but I Love it. I ordered the set of cookingwares. Everything from it’s pans, covers ,handles and lids it’s all perfect. It’s easy to use, easy to wash and it’s a nonsticky pans. Very light and you can really save space in your kitchen drawer. I am planning to buy again same set for our other home. Thank you and God bless this company more. 💕
6 avril 2026
Réponse : Gourmetific
Hi Gina,
Thank you so much for taking the time to share your experience in such detail — it truly means a lot to us.
We’re really sorry for the difficult delivery process you went through. We understand how frustrating and stressful that must have been, especially with the uncertainty around the shipment and communication from the courier.
At the same time, we’re so glad we were able to step in, support you, and help get your order to you in the end. Hearing that you’re happy with the products and that they met your expectations truly means everything to us.
Your trust, patience, and kind words — especially after such a challenging experience — genuinely motivate us to keep improving both our service and delivery processes.
We’re incredibly happy to hear you’re planning to order again, and we’ll be here to make sure your next experience is smooth from start to finish.
Thank you again for your support ❤️
Warm regards,
Gourmetific Support Team
I use these on both gas and induction…
I use these on both gas and induction and they work great on both. No weird hot spots which used to drive me crazy.
28 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Lila,
Thank you so much for your feedback — we’re really glad to hear the pans are performing well on both gas and induction for you!
Even heat distribution is something we put a lot of focus on, so it’s great to know you’re experiencing that firsthand.
We truly appreciate you taking the time to share this!
Warm regards,
Gourmetific Support Team
I didn’t expect such even browning on…
I didn’t expect such even browning on vegetables. They get that nice caramelized look without sticking.
25 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Kira,
Thank you so much for your wonderful feedback!
We’re especially happy to hear you’re getting that even browning and beautiful caramelization — that’s exactly what we designed our pans for. And of course, non-stick performance makes all the difference.
It really means a lot to us that you’re enjoying the results in your kitchen!
Warm regards,
Gourmetific Support Team
You made it incredibly difficult to…
You made it incredibly difficult to return the products I didn't want. It took over a month to get my refund
7 janvier 2026
Réponse : Gourmetific
Hi Janine,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must have been to go through a difficult return process and wait longer than expected for your refund — this is not the experience we aim to provide.
We’d really appreciate the opportunity to review this further and ensure everything has been handled properly. If there’s anything still unresolved, please feel free to reach out to us directly, and our team will be happy to assist you as a priority.
Your feedback is very important to us, and we are continuously working to improve our processes to prevent situations like this.
Best regards,
Gourmetific Support Team
All good
All good. Small issue with one item but was quickly resolved. Great product and excellent customer service.
27 mars 2026
Réponse : Gourmetific
Hi Lynn,
Thank you so much for your kind feedback 😊
We’re really glad to hear that everything worked out well and that our team was able to resolve the issue quickly. It means a lot to us that you’re happy with both the product and the service.
We truly appreciate your support!
Best regards,
Gourmetific Support Team
Réponse : Gourmetific
Hi Chloe,
We’re really sorry to see this and to hear about your experience.
This is certainly not the experience we want any of our customers to have. Our Customer Retention Manager has reached out to you directly via email to better understand what happened and help resolve this for you as quickly as possible.
We truly value your feedback and would appreciate the opportunity to make this right.
Kind regards,
Gourmetific Support Team
Awful
Awful. I never got my order. And I tried to order two different times and never got the items. Horrible service too
5 mars 2026
Réponse : Gourmetific
Hi Erin,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
Our Customer Retention Manager has reached out to you directly via email and arranged a resolution to make this right. We truly appreciate your feedback and the opportunity to improve.
Kind regards,
Gourmetific Support Team
Terrible product and terrible customer…
Terrible product and terrible customer service
28 janvier 2026
Réponse : Gourmetific
Hi Barry,
We’re really sorry to hear about your experience.
Your feedback is very important to us, and we truly appreciate you taking the time to share it. Our Customer Retention Manager has reached out to you directly via email to better understand the situation and assist you further.
We’d really value the opportunity to make this right.
Kind regards,
Gourmetific Support Team
Incomplete order - unhappy
The box arrived (11 piece set) and there were no lids just handles. I have contacted customer service and have been told it will be investigated. There is nothing to investigate in my opinion as the set is incomplete. I have offered to return the box but have been told to be patient. Not good customer service!
15 avril 2026
Avis spontané
Réponse : Gourmetific
Hi Jane,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must have been to receive an incomplete set, and this is certainly not the standard we aim to deliver.
A Customer Retention Manager has now personally reached out to you and taken over your case to ensure this is resolved properly. A reshipment has been arranged, and we’re working to make this right for you as quickly as possible.
We truly appreciate you bringing this to our attention — your feedback is incredibly important to us and helps us improve both our products and service.
Warm regards,
Gourmetific Support Team
Finally no more burnt centers
Made stir fry last night and nothing burned in the center like it used to. I think the even heating really makes a difference.
14 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Prue,
Thank you so much for your wonderful feedback 😊 We’re so glad to hear that the even heating made a real difference — no more burnt centers!
It’s great to know your cooking experience has improved 💛
Thanks again for taking the time to share your experience!
Best regards,
Gourmetific Support Team
holds up to my chaotic cooking
Im not the most careful cook but these have held up really well. No scratches yet and I’ve used them daily.
23 mars 2026
Avis spontané
Réponse : Gourmetific
Hi Joss,
Thank you so much for your feedback 😊 We’re really glad to hear that the set is holding up well — even with daily use!
That kind of durability is exactly what we aim for 💛
Thanks again for sharing your experience!
Best regards,
Gourmetific Support Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.