VERY BAD QUALITY! This set is not worth the money. After only 7 months the non-stick coating is bubbling and washing off. They will only honor a 30 day warranty. For reference, this set is used in a... Voir plus
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Gourmetific
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Lisez les avis des autres
We ordered a bundle from Gourmetific. The order arrived within a few days and the quality was as good as expected. However, a griddlepan was missing. We wrote promtly (on a sunday evening) and recie... Voir plus
L'entreprise a répondu
I'm using most popular 11 pieces cookware set (black color) and I really love them! Because it has a detachable handle, I don't have any trouble finding space for it in my kitchen they're really usefu... Voir plus
L'entreprise a répondu
Please be aware that Gourmetific is selling bakeware without conforming with UK regulations for food safety. I requested documentation and this is the reply: "Following up on your request, our ma... Voir plus
Violation des conditions d'utilisation
Good bowls
Good bowls, maybe a bit thin but I like the rubber base. Waaaaaay to many promo emails. Quite annoying.
13 avril 2026
Réponse de Gourmetific
Hi Delia,
Thank you for taking the time to share your feedback.
We’re glad to hear you’ve been enjoying the bowls and especially the rubber base design. At the same time, we sincerely appreciate your honest comments regarding the number of promotional emails you’ve been receiving.
We understand how frequent marketing emails can sometimes feel overwhelming, and feedback like yours is very valuable to us as we continue improving the overall customer experience and communication preferences.
Thank you again for your support and for sharing your experience with us.
Warm regards,
Gourmetific Support Team
Terrible service!
Ordered long ago and still have not received my order. It is sitting in a warehouse for over 3 weeks merely an hour down the road and no one will attend to its delivery!!!! Terrible! Do not recommend!!
Further reply: offering a $30 voucher to spend (which you already did a week ago) is not a solution. I have now asked 5 times for my money back & keep getting the same rubbish email replies. I am not interested in spending more money with you when my problem is that I still haven’t received the first order! No way would I like to wait 6 weeks for another order??
13 avril 2026
Réponse de Gourmetific
Hi Lance,
We’re truly sorry to hear about your experience and completely understand your frustration regarding the delay. This is certainly not the experience we want for our customers.
Our Customer Retention Manager has already reached out to you directly via email to personally assist and work toward a resolution for your order. We truly appreciate your patience while we actively look into this with the shipping team.
Thank you for bringing this to our attention, and we sincerely hope we can turn this experience around for you. 💛
convenient but not the best quality
I love the convenience, the handle being separate. But the skillet got stained very quickly when I it got very hot and had grease in the food. Not really high quality.
13 avril 2026
Réponse de Gourmetific
Hi Lori,
Thank you for taking the time to share your feedback.
We’re glad to hear you’ve been enjoying the convenience and functionality of the detachable handle, but we’re sorry to hear the skillet did not meet your expectations in terms of appearance after use.
Certain foods, oils, and higher cooking temperatures can sometimes cause staining or discoloration over time, but we completely understand your concern and appreciate you bringing this to our attention.
We’d be happy to take a closer look at your experience and see how we can best assist you. Please feel free to reach out to our support team directly so we can help further.
Warm regards,
Gourmetific Support Team
This company is a nightmare to deal…
This company is a nightmare to deal with. I ordered kitchen utensils which were quite expensive and I was shocked at how poor the quality was. They had scratches when they arrived and just felt like they would easily break. I immediately let them know I wanted to return them and they’ve been stalling ever since trying to give discounts on them when I just want to return the defective products. It’s still not resolved. Don’t ever buy from the scam company.
5 mai 2026
Avis spontané
Réponse de Gourmetific
Hi Paula,
We’re truly sorry to read about your experience and understand your frustration.
After reviewing your case internally, we recognize that the communication and follow-up on our side did not meet the standard we aim to provide — especially regarding the delays throughout the review process. We sincerely apologize for that.
Please know that your concerns have now been personally escalated to our Customer Retention Management team, and we are actively working with you directly to reach a fair resolution.
We always want our customers to feel heard, supported, and confident when shopping with Gourmetific, and we genuinely regret that this was not your experience.
Thank you for taking the time to share your feedback. Conversations like this help us improve both our service and internal processes moving forward.
Warm regards,
Gourmetific Support Team
Used pots first time and they are…
Used pots first time and they are already stained and can not clean
3 mai 2026
Avis spontané
Réponse de Gourmetific
Hi Janis,
We’re truly sorry to hear about your experience — this is not the standard we aim to deliver, especially on a first use.
We completely understand how frustrating and disappointing this must feel, particularly after investing in a new cookware set after so many years. Your feedback is incredibly important to us, and we genuinely appreciate you taking the time to share it.
Please know that your case has been reviewed with priority, and our Customer Retention Manager has reached out to you directly via email to better understand the situation and work towards a solution that feels right for you.
We truly care about making this right and restoring your confidence in our brand.
Warm regards,
Gourmetific Team
My mornings feel calmer now because…
My mornings feel calmer now because breakfast is less stressful. Scrambled eggs just glide around the pan.
15 avril 2026
Avis spontané
Réponse de Gourmetific
Hi Lexi,
Thank you so much for sharing your experience!
We’re really glad to hear that your mornings are feeling calmer and that breakfast has become less stressful — that’s such a meaningful difference. And perfectly gliding eggs are always a great sign 😊
If there’s anything we could improve or anything that didn’t fully meet your expectations, we’d truly appreciate the chance to learn more and assist you further.
Thank you again for your feedback!
Warm regards,
Gourmetific Support Team
Ordered the Midnight edition taupe
Ordered the Midnight edition taupe, Got a very pale colour who wasnt anything like the Color on the website. I didnt like it. With help from customservice I Got another set. The Midnight Black set. This set is Perfect. Thank you for replacing the other,
24 avril 2026
Avis spontané
Réponse de Gourmetific
Hi Anne,
Thank you so much for sharing your experience!
We’re really sorry about the initial mix-up with the color — we understand how disappointing that must have been. That said, we’re very glad our team was able to step in quickly and make things right for you.
It’s wonderful to hear that you’re happy with the Midnight Black set and that it’s exactly what you were looking for.
We truly appreciate your patience and your kind words — it means a lot to us!
Warm regards,
Gourmetific Support Team
You will not like it but you will Love it.❤️
Honestly at first I was a bit doubtful and had this bad feeling that it might be just a scam yet I still took the chance to purchased it anyhow. The waiting period was the big challenge esp living in Spain for a few months only and the fact that you are also leaving in the coming months makes the situation more tense while waiting. It took many months before it reaches Spain and to my area where I lived. As to make the story short , the flaws lies in the courier in Spain. They did tried delivered it once only in my house but since I didn’t get any notice from them I didn’t know when and what time they will arrive. As per rule in any delivery companies , if you failed to deliver one time there is two more attempts you need to do before you send it to the sender. I received noticed from Gourmetific that there is a failed attempt delivery in my order. So I contacted the company who is holding my order and tried many times to cooperate with them in any ways so i can get my package and I’m giving them suggestions also on how to deliver it to me or on how I can get it from them. They promised me that i can pick it up to the designated store near my place and they will just give me notice when it’s ready for me to pick it up. So I was hopeful and i waited and waited until I could not wait any longer and called them again. To my surprised all I received from them is telling me that it’s on it’s way back to the sender and they cannot do anything about it. Frustrations hits me hard because all the efforts and hopes were all in vain. But Gourmetific upon knowing it, they helped me. When I told them if it’s possible to just send it to Norway instead then they said with no doubts that they will make it happen that it will arrive in Norway. They contacted the delivery company and let them send it to my home in Norway. They even given me a discount and refunded it to me while I’m still waiting for the arrival of my order in Norway. Thank you so much. I was so happy and full of relief seeing my orders when it arrived. The products are so nice and I just don’t like it but I Love it. I ordered the set of cookingwares. Everything from it’s pans, covers ,handles and lids it’s all perfect. It’s easy to use, easy to wash and it’s a nonsticky pans. Very light and you can really save space in your kitchen drawer. I am planning to buy again same set for our other home. Thank you and God bless this company more. 💕
6 avril 2026
Réponse de Gourmetific
Hi Gina,
Thank you so much for taking the time to share your experience in such detail — it truly means a lot to us.
We’re really sorry for the difficult delivery process you went through. We understand how frustrating and stressful that must have been, especially with the uncertainty around the shipment and communication from the courier.
At the same time, we’re so glad we were able to step in, support you, and help get your order to you in the end. Hearing that you’re happy with the products and that they met your expectations truly means everything to us.
Your trust, patience, and kind words — especially after such a challenging experience — genuinely motivate us to keep improving both our service and delivery processes.
We’re incredibly happy to hear you’re planning to order again, and we’ll be here to make sure your next experience is smooth from start to finish.
Thank you again for your support ❤️
Warm regards,
Gourmetific Support Team
You made it incredibly difficult to…
You made it incredibly difficult to return the products I didn't want. It took over a month to get my refund
7 janvier 2026
Réponse de Gourmetific
Hi Janine,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must have been to go through a difficult return process and wait longer than expected for your refund — this is not the experience we aim to provide.
We’d really appreciate the opportunity to review this further and ensure everything has been handled properly. If there’s anything still unresolved, please feel free to reach out to us directly, and our team will be happy to assist you as a priority.
Your feedback is very important to us, and we are continuously working to improve our processes to prevent situations like this.
Best regards,
Gourmetific Support Team
All good
All good. Small issue with one item but was quickly resolved. Great product and excellent customer service.
27 mars 2026
Réponse de Gourmetific
Hi Lynn,
Thank you so much for your kind feedback 😊
We’re really glad to hear that everything worked out well and that our team was able to resolve the issue quickly. It means a lot to us that you’re happy with both the product and the service.
We truly appreciate your support!
Best regards,
Gourmetific Support Team
Réponse de Gourmetific
Hi Chloe,
We’re really sorry to see this and to hear about your experience.
This is certainly not the experience we want any of our customers to have. Our Customer Retention Manager has reached out to you directly via email to better understand what happened and help resolve this for you as quickly as possible.
We truly value your feedback and would appreciate the opportunity to make this right.
Kind regards,
Gourmetific Support Team
Awful
Awful. I never got my order. And I tried to order two different times and never got the items. Horrible service too
5 mars 2026
Réponse de Gourmetific
Hi Erin,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
Our Customer Retention Manager has reached out to you directly via email and arranged a resolution to make this right. We truly appreciate your feedback and the opportunity to improve.
Kind regards,
Gourmetific Support Team
Terrible product and terrible customer…
Terrible product and terrible customer service
28 janvier 2026
Réponse de Gourmetific
Hi Barry,
We’re really sorry to hear about your experience.
Your feedback is very important to us, and we truly appreciate you taking the time to share it. Our Customer Retention Manager has reached out to you directly via email to better understand the situation and assist you further.
We’d really value the opportunity to make this right.
Kind regards,
Gourmetific Support Team
Incomplete order - unhappy
The box arrived (11 piece set) and there were no lids just handles. I have contacted customer service and have been told it will be investigated. There is nothing to investigate in my opinion as the set is incomplete. I have offered to return the box but have been told to be patient. Not good customer service!
15 avril 2026
Avis spontané
Réponse de Gourmetific
Hi Jane,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating it must have been to receive an incomplete set, and this is certainly not the standard we aim to deliver.
A Customer Retention Manager has now personally reached out to you and taken over your case to ensure this is resolved properly. A reshipment has been arranged, and we’re working to make this right for you as quickly as possible.
We truly appreciate you bringing this to our attention — your feedback is incredibly important to us and helps us improve both our products and service.
Warm regards,
Gourmetific Support Team
Useless and liars
For weeks I was asking for my frying pan to be exchanged as it had a long crack in it . The answer was always the same you are out of yr 28 days guaranteed. But it’s faulty! Still no . I came on here to give a negative review only to be contacted by the company to ask if I would take the review down. I said not a hope in hell! But Give me a new frying pan and I will happily do so , they said they would but have I received my new frying pan, NOPE!
Their customer service is actually shocking. I think when I got mine it was a bad batch as people were saying the same as me . I get that nothing’s perfect but admit to it and send our a new frying
pan!
16 avril 2026
Avis spontané
Réponse de Gourmetific
Hi there,
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been.
We’ve carefully looked into this, but unfortunately, we were unable to locate your order using the information available under this username. We’d really like to investigate this properly and make things right for you.
If you’re open to it, we kindly ask you to reach out to us directly via email so we can review your case in detail. You’re also welcome to include a screenshot of your review or any previous correspondence to help us locate your order faster.
Once we receive your message, one of our Customer Retention Managers will personally take over your case to ensure it is handled with the attention it deserves. Our goal is to resolve this in the most appropriate and satisfactory way possible for you.
We truly appreciate the opportunity to make this right and hope to hear from you soon.
Warm regards,
Gourmetific Support Team
Réponse de Gourmetific
Hi Holly,
We’re very sorry to hear about your experience, and we completely understand how concerning this must have been — especially when safety is involved.
This is not the experience we want for our customers, and we take this kind of feedback very seriously.
A member of our team has reached out to you directly to review your case in detail and work towards a proper resolution.
We truly appreciate you bringing this to our attention.
Best regards,
Gourmetific Support Team
Absolute rubbish
Absolute rubbish! Peeling inside pan. Discolouring outside. Handle is broken. All after less than 3 months use. You can’t test quality of durability from a 30 day warranty which should be a warning! I think KMart and Ikea provide better returns for cheaper purchases. Disappointment is an understatement!
1 mars 2026
Avis spontané
Réponse de Gourmetific
Hi Lorna,
We’re truly sorry to hear about your experience and understand how disappointing this must have been.
The concerns you’ve mentioned are certainly not typical, and we would really like to take a closer look into this and support you in the best possible way.
Please feel free to reach out to our team at support@gourmetific.com
so we can review your case in detail and assist you accordingly.
Thank you for your feedback — we truly appreciate you bringing this to our attention.
Kind regards,
Gourmetific Support Team
I’m very bought the bakeware set and so…
I’m very bought the bakeware set and so far things are good although not used all of them yet I bought the saucepan set as well and I think they are brilliant and very adaptable two handles have stuck on my saucepans which I was sent a gift token for to get them replaced
19 mars 2026
Réponse de Gourmetific
Hi Irene,
Thank you so much for your kind feedback 😊 We’re really glad to hear you’re enjoying both the bakeware and saucepan sets!
We also appreciate you mentioning the handle situation, and we’re happy to hear that a solution was already provided. If you need any further assistance at any point, please don’t hesitate to reach out.
Wishing you many more enjoyable cooking moments ahead ✨
Best regards,
Gourmetific Support Team
Product handle melted first time using…
Product handle melted first time using it and the pans stained first time using it. Not a great product. Then I tried to get a refund within the first 30 days and they gave me a heck of a time. 20+ emails back and forth and they almost didn't give me the refund, but they finally did. DONT BUY THIS
13 février 2026
Réponse de Gourmetific
Hi Mallory,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially with the extended back-and-forth communication.
Your feedback has been taken seriously and reviewed internally, as it’s important for us to continuously improve both our processes and customer experience.
We’ve also reached out to you directly to follow up on your case.
Thank you for sharing your experience.
Kind regards,
Gourmetific Support Team
Terrible warranty and terrible customer service.
The warranty on these pots and pans are complete and utter ridiculousness. If you go past the 30 days and something goes wrong with your cookware, then it doesn’t matter. I sent in pictures and explanations, very detailed, might I add. Not good enough. If the cookware scratches and it’s not supposed to, that should be under some kind of warranty. However, the company is pretty slick and only gives you 30 days. Half to 30 days then you’re on your own.
I hadn’t had my cookware that long and it already looks old. One pot actually has scratches in it and we use only the rubber spatulas and utensils that we bought from your company.
2 mars 2026
Réponse de Gourmetific
Hi Donna,
We’re sorry to hear about your experience and understand your concerns.
We can see that your case has been reviewed previously, and we understand that the outcome may not have fully met your expectations. Your feedback is important to us, and we take it seriously as we continue to improve both our products and customer experience.
A member of our team has also reached out to you directly to follow up and ensure everything has been properly addressed.
Thank you for taking the time to share your thoughts.
Kind regards,
Gourmetific Support Team
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