Grandin Road Avis 

We recently purchased some fall decorations. They were blue and white pumpkins. Two for $69.00. On sale. They are NOT anywhere close to being worth that money. Just painted plastic. I tried to post a negative review on their website and they rejected it. So, I’m returning them and I’ll never buy anything from them again.

What may turn out to be an acceptable product was not well served by customer service.

I ordered a Grandin Road EZ Bed with automatic shutoff. This item has a zippered case within which an inflatable mattress and attached collapsible frame are permanently secured.

It arrived promptly and I carefully removed it from the box. I found no packing slip nor any instruction manual.

I called Customer Service and asked about getting the instruction manual. Expressing surprise that it was not in the box, the agent assured me that the instruction manual would be emailed to me shortly. It arrived shortly. However, it was NOT the manual for the "with auto shutoff" feature. I called Customer Service again and finally got the correct instruction manual. However, the instructions were not very clear about how to unzip the case. They merely said to "Unzip the case completely before inflation".

So I found a zipper tab and commenced unzipping until I encountered a corner of the case where the zipper had been stitched over so that I could not unzip it further. The stitching was a continuation of stitching binding the outer cover to the base of the case. Puzzled, I called CS again and explained that I could not completely unzip the case due to the stitching over the zipper. She, the agent, instructed me to clip the stitch. I did so and continued unzipping only to encounter an end of the zipper adjacent to which was another end with zipper tab with zipper ahead of it to be unzipped, so I continued my unzipping only to encounter another cross-stitch on the zipper which I dutifully clipped. Finally I wound up with both zipper tabs together on edge edge of the flap that was to be opened. Only then did I come to realize that I should not have clipped either of those cross stitches. I should have stopped at the first one and then gone back around the case to find the other tab and unzip it to its stitch. The instructions should have enclosed a clear message to "unzip each side of the case to a point where there is a stitch across the zipper.

But Customer service did not know that!!!!

Having overcome the shortcoming of bad customer service as to the stitches, I proceded to the inflation step and, lo and be hold, zip-tied to the power cord was a plastic bag with the folded instructions in it.

And remember the Customer Service was surprised there were no instructions in the package!!!

All of this could have been avoided by clear instructions on how to unzip the package. The cross-stitching the zipper to provide a dead stop for unzipping was a design flaw, undoubtedly to save a few pennies. And nobody thought to train Customer service on this matter. Pretty poor business.

After getting through the lack of a manual, poor manual, and equally poor CS, I deployed the bed and it appears as advertised. I have un-deployed it and that worked as advertised as well.

I ordered stools. They were supposed to be in stock. It took over five weeks for them to ship. When they arrived one was damaged. I took pictures and emailed them. Two days later, nobody responded yet.

Follow up, they made good and sent a new one immediately. And, they let me keep the damaged one at 30% discount.

I bought side tables that were supposed to be outdoor tables. Spent over $500 on them. Before one year has even passed, they are now peeling terribly as if they were never supposed to be outside. I contacted them and they will not let me get my money back and return them. They lost a good customer today.

Excellent Customer Service with Grandin Road. I had a broken bird from the Birds of flight Wall Decor grouping. Sabrina Cearley (Product Specialist) was prompt and professional with her response in getting a replacement. With her assistance, my grouping is now compete - I love it. Thank you, Sabrina!

Grandin road had great customer service when my chairs arrived defective. They prepaid for the return shipping/ pick up and promptly refunded my purchase.
Product was easy to assemble and had no missing parts. Quality of product seemed good overall apart from the problem with uneven leg for the chairs I received.

I ordered 5 counter stools. They gave me a price lower than I expected and the product was shipped and received 5 days early. Got it in 3 days!! Love my stools

Never again....
I ordered a table lamp in December. Just got notified I should receive it in March.
Are you kidding me?
After reading other reviews, this is par for the course with this company.

First time ordering from this company (GR). After I placed my order - I paid with an existing credit card - my LifeLock account quickly notified me that a credit check by Comenity/GR had been run through Equifax. I was suprised as I had not applied for a Grandin Road card. I immediately called GR to ask why - no coherant answer was given. I asked to speak to a Manager and was transferred to 'E'. She told me that they would investigate and call back. 3 days later and no callback. Luckily for me, Equifax did not process the inquiry.

Absolute worst online company I’ve ever worked with. Ended up canceling the order after they notified me that it would take six months to receive. This is after a hellish time I had ordering the product.

With all of the other 1 and 2 star reviews I saw online, I’m shocked they’re still in business.

Ordered 5 counter stools and one was damaged. We were told they would replace it and have ups pick the damaged chair up. Which they did. When we asked when the replacement was coming they said it is no longer in stock! So we had to ship the other four chairs back. What a joke! Horrible customer service!!! Run from this company!

They claim a 20% discount when you sign up! But once you sign up they take the item that is clearly on sale and charge you full price for it….. then they take the 20% making it actually MORE with the supposedly discount! THEN, there is the ridiculous shipping charges!! Yea no thanks this place is too much!

If I could leave zero stars, I would do that. This is the worst experience I have ever had shopping with any company. I originally placed an order early October never received confirmation of that order. I had to call multiple times to see what was going on? They then told me my order was canceled because I no longer have the color I chose in stock. I switched the color to the next available color, everything was fine. It was in stock so they let me purchase it. I had to call back because I still did not receive any purchase order or confirmation. They told me that they sent it but I never received it. I asked them to send it again they told me that my order was in stock and set to ship November 13. Had to call November 15 because I still hadn’t received a receipt or a purchase order or anything about shipping called to let them know that my card was never charged. They told me that it was canceled because they don’t have it in stock. How is it 2023 and you were selling items that you don’t have in your warehouse or in your store? As a person who designs and remodels hotels and this was my go to store. I will NEVER shop here again.

Offer me one time 20% off site wide online. Go to purchase 2 items, excluded from my special discount. Talk abt bait & switch. Shame on you and your fake offers.

I tried to post a review and it keeps getting rejected, maybe because Grand in Road doesn't post honest but negative reviews? They don't want me to tell people how much it cost to send back counter stools that were WAY too short and didn't work with a standard counter. They rejected the review a 2nd time because it didn't meet their requirements. I was just honest. Apparently, they are not

Unfortunately, there is not a store close to me so I called and asked about ordering and if the item isn't to my standards, would I be able to return and the answer was absolutely, so I placed the order got it quickly and of course it was not something we wanted to keep, which is where the problem starts.

Sure they absolutely said they would issue me a refund once they got the product back. That was the problem after 4 phone calls and a month NOTHING yet, so I finally had to call my credit card company (because if they don't pick it up they don't have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don't bother buying anything from them, unless you want to keep it LOL

Scammed After Provide Information - I decided to give this company another try after receiving cheap merchandise from them in the past. Hoped things had improved. They send unrelenting marketing materials screaming of "20% Off Site Wide!", if you just give up your email address or cell phone number to allow them to text you. And so, I decide to go for it again. With $700 worth of merchandise in my online cart, I wait for their email with the discount code, having followed their instructions, and their promise. No code arrives, just another marketing email, yelling about 20% off site wide. So I go back to the site, now I see where it's a "20% off Site Wide Sale" for everyone, NOT just those who sign-up, as they had initially claimed. I go into my cart to see the total after the "20% Off Site Wide" discount has been applied... *Buzzer Sound*.... You guessed it. There WAS NO discount. There WAS NO 20% off. The after-season items I'd selected, Christmas decorations, which I was ordering in late January, (which you would think WOULD be on sale) had big red words next to each item, "Doesn't Qualify for 20% Off SITE WIDE"! ..... I get that this sort of thing is common, but it's a bait-and-switch at the least. At worst, they have scammed and defrauded you of your PERSONAL INFORMATION, offering an honest trade; you provide that information, they provide you with a discount. Only, they don't. And they appear to get away with it. It's time we insist that Congress regulate these types of shady, sketchy companies. Grandin Road now has something they wanted from me which I can't take back. I got nothing from them in return, no matter how boldly they claimed they would provide it to me. And that's criminal. I hope the FTC will eventually investigate and fine this sketchy business and others like it.

Do not buy from this company. Bought the most God awful Christmas trees there. Did not even take out of the box...you can tell the quality just by opening box. Not sure where they get their product but the worst part is buying the 3 trees for $143.88 and since it was a holiday piece they gave me a gift card of $ 64.22 since they could not refund the amount to my credit card. At least they could of refunded me on a gift card the full amount as the customer service rep told me when I called. I lost $ 79.16 to this company. Not happy!

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I’ve brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it’s been almost 6 months and I’m beyond happy. Will continue to purchase furniture from here. Yes it’s a little pricey but you get what you pay for and it’s cheaper than pottery barn or west elm.