Grasshopper Avis 288

Great customer service and it actually works unlike other services!

It's super helpful to be able to answer company calls and messages on our cell phones or the office computers! Flexibility is a must for us! It's my understanding that there is a limit to the number of contacts that can be in your system. For us that might be the one concern, since we're growing and have lots of contacts!

The representative was super patient and professional definitely helped me fix my business line and SMS , yep I made the right choice staying with Grasshopper....

Chief Harris
Guardian Investigations & Security #GuardianStrong

Easy to use platform, messaging and email alert I picked a great local number to Dallas it nice program. Great for networking and establishing your business

This company has been one of the worst experiences I’ve had with a business phone provider.

The phone rarely rings properly. Most of the time, you only receive a missed call notification after the call is already gone.

Registering for texting was an absolute nightmare. I was never able to successfully complete registration, and even after moving to another provider, I still had to come back to them just to release my number for texting registration.

Somehow, even after porting my number away from the company, they still retained control over the texting registration side of the number — despite never successfully enabling texting in the first place.

If you pay annually and decide to leave after even one day, there are NO refunds. Terrible customer experience with no flexibility whatsoever.

Switched to Quo and the experience has been dramatically better. Quo all the way.

Jason is excellent at his job. Thank you for all of your help.

Having to get through AI was extremely frustrating, but once I got a human on the phone, he helped me with everything I needed. He was great!

Hard to cancel. Treats Alaska as international. Absolutely no support or help when you have questions or need help.

Excellent service

Customer Support team can get agitated pretty easily and accusatory of the person who needs support. The information on their toll free SMS registration that they want you to copy and paste may be inaccurate and you might be sent a different set of text to copy and paste for your site when your application gets rejected. No refunds for cancellations as they will try to ask you to give your number to someone else you might know.

We had the most awesome agent! He deserves an award

Grasshopper made the process smooth, professional, and easy to understand. Their service was efficient, the setup was straightforward, and the platform offers helpful tools for business communication. I appreciated how simple it was to get started and manage everything in one place. Overall, a reliable service with a user-friendly experience.

New customer and trying to find something better then this, not helpful at all

Outstanding work! Very knowledgeable and able to fix my concerns.
Getting to the rep was difficult and it took a long time to connect but once I connected everything was corrected.

my extension was able to contect well with the server

it is one the biggest mistakes I have ever done to get my companys tollfree number with this provider. just keep your business away from this!!
it's been a year that they cant even verify a simple prosedure after over 10 times application!!

Brian helped us get our issue resolved quickly and easily. Super helpful.

Great Customer Service!!

I initially left a 1-star review due to the billing issue I experienced. I’ve since updated it to 3 stars because the matter has now been resolved.
That said, I do feel this situation didn’t need to escalate to this point. I had been a loyal customer for many years and was simply moving on due to pricing. When I first requested a resolution shortly after the new billing cycle began, it could have been handled at that stage.
I appreciate that the team eventually stepped in and issued a refund, but this could have easily been a 5-star experience had the issue been addressed earlier.