Grasshopper Avis 288

Pretty sure this is a huge scam. Worst service ever. Don't waste your time or money

Great service! An inexpensive way to have a business number instead of using your personal number for business calls.

Needed landline without the frills at an affordable price. Totally satisfied!

Great product been waiting for photos to be enabled and what a change for the Security Industry, Alot of Clients asked and now they shall receive

Canceling your subscription will take 20-30 minutes and you will have to deal with an online Ai assistant first - then call an 800 number and get bounced around a couple times - then finally you get a human (a nice human) who offers two other options. 30 minutes is unacceptable for a business owner. Waste of time - should be automated (especially since this is a tech company). Service was fine, but this experience is not. I will never use Grasshopper or any of their other services again. And I will actively, loudly share this unacceptable experience with other business owners so they can avoid Grasshopper. Do better. Automate it. Full stop.

Plan are unclear, basic settings are difficult to find and update, and support is only available by phone call.

It was a long drawn out process to get grasshopper working and then we try to get the text messaging. Every time you apply there's a fee you have to pay. We applied three times before we finally got it. We've had it working for about one day and now grasshopper canceled my account. They say it's an internal reason and they won't tell me what that is. I am done with him. What a waste of time and money.

Id give it less than a star if I could. I have been trying to cancel my service for almost a year now. Every time I call I get the message that the wait time is less than 5 minutes and each time I've waited as long as Ive been able to....up to over an hour once

No one ever picks up and there is no way to cancel this service unless someone picks up the call

No “0” stars available. Terrible customer service. impossible to get through the gatekeepers to a supervisor. when my year is up I will be moving to another service for my business.

What a mistake I made going with grasshopper. They make you pay a year and tell you 7 to 10 business days to port.
After 10 days I called to find out why it's not ported and they never sent a letter to the provider another week goes by and they told me to call my provider because they refused it. I call my provider and they tell me they never received it so now I have to call GRASSHOPPER back and then they send it over and I have to wait another two days then they’re trying to set me up and they couldn’t set me up and that took another 45 days and now I want to cancel and they tell me I can’t cancel because I ordered it on January 7 and I only had seven days to cancel, but they didn’t get it up for 23 days. Then I had a few days of problems that it wasn’t the phone wasn’t working and now they won’t give me my money back because I could only cancel with seven days what an horrible company and a horrible horrible customer service do not go there now I’m getting charges at four dollars a month that I have no idea what it’s for stay away.

If I could give a minus 1 I would. Who ever heard of no refund when we never used the service! Totally illegal if you ask me. Worst customer service ever!

To say I’m not happy with this company is a major understatement.

The app didn’t really work in the service itself was not good.

I woke up every day to multiple emails in my inbox from these people trying to upsell me and send me helpful article articles that I didn’t find helpful at all.

So tonight, I decided to cancel. Only they literally would not let me cancel through the portal that they set up to cancel.

Everything is deliberately convoluted, and there is too much friction to cancel normally.

Example, I thought that I was going to be able to successfully cancel through their website, but then the only option they gave me was to call them by phone to cancel. Yeah, right!

So I clicked that button and it gave me an error and said that this option is not available. Yeah right! Retention tactics anyone?!

I finally sent them an email to their email address…

This is just a warning, don’t charge me after this.

I've been using Grasshopper for years, and it has been a great time saver. It is easy to use, and the setup is simple. I highly recommend Grasshopper to any business owner.

This company is the biggest scam! I have had nothing but issues! They have charged me on several occasions for things I didn’t want. Their system straight up doesn’t work. I have missed many potential business leads because it isn’t set up right after I have gone through it with them and tested it! Their system is so wonky! Oh, and they won’t give me my money back to cancel! I wanted this phone line to generate business, but have actually lost a lot of business. Don’t waste your money or time! The stress alone is not worth it!

I fell lost in the system. Just can seem to figure it out.

Overall, Grasshopper has helped us better reach our patients. With that being said, this latest update that combines all texts, calls and faxes is overwhelming and difficult to decipher what has or hasn't been addressed. I can turn off the unified view on the app, but cannot find this feature on the desktop.

They shut down my number without telling me. Did not have a reason when I called. I was fully paid up and everything. This was the number I was using for my new org and we missed all kinds of calls. Total waste of time and money AND embarrassing for our organization! They also did not apologize nor did they give me a chance to reactivate so I don't miss future calls.

The platform itself is entirely too complicated. We are not easily able to use the application in place of our native phone dialer. Three-way calls are impossible. The help articles do not provide sufficient guidance and are often related more to a sibling application under Grasshopper's parent company. Submitting registration for SMS is made incredibly difficult and the GH support often are unable to help, though they do what they can. The support team is one of the saving graces for this company, though.

GRASSHOPPER HAS AND STILL IS AWESOME I BEEN WITH GRASSHOPPER SINCE 2020 AND I HAVE NEVER BEEN DISAPPOINTED OR EXPERIENCED ANY ISSUE WITH THEM I HIGHLY RECOMMEND THEM TO EVERYONE THAT IS LOOKING FOR TOP SERVICE THANK YOU SO MUCH GRASSHOPPER FOR HONESTLY BEING GREAT AND HAVING A GREAT CUSTOMER SERVICE TEAM THANK YOU

No Interruptions, low monthly fees. Great customer service