Grasshopper Avis 288

Grasshopper is a great value at an affordable rate with easy to reach, professional, helpful customer support.

My husband and I ported our Google Voice number into their system to realize this was just a forwarding service. When I realized I immediately requested that our number be ported back to Google. The specialist I spoke with said that I did not need to cancel our account until the number was ported out or I would lose my number. We have made 3 payments to this company. I requested 1 refund for the last payment that came out of our account 3 days ago. They refused to refund. DO NOT USE this service. They have stolen our money. We never used the service not one time and they have had 3 payments from us because we were waiting for the number to be ported out.

Avoid Grasshopper. They automatically renew your account without an email reminder or anything. You have to cancel before 30 days prior to renewal - as a small business a curtesy reminder for renewal is crucial. I called and was offered a partial refund to lower my subscription level (pretty sure we already had the lowest), I was not told that if I declined that offer at the time, then the offer would expire. I declined hoping to get a full refund, but my request was declined and then the partial refund was taken off of the table. We originally also paid $318 and this renewal was magically $411. There are so many options for services like this, choose a different company.

I like the outbound calling and phone system but I have not been able to use the text features and the validation process for texting is frustrating.

I need someone to call me asap @ 310-702-3425. The system is not working for me and I need a refund. Been trying to reach out to your company for months

Grasshopper is much cheaper than ring central for my small business, and their IT support team is also more knowledgable. Their interface is also more user friendly without skimping on advanced settings.

Ease of use and setup were seamless. No problems whatsoever. Affordability.

Absolutely horrible!

Service was minimal. All customer service is outside the US. When I tried to get an issue resolved, everyone said it was some other department. Expect to be on hold for an hour plus for the line to the disconnect. We decided within a month to transfer out. It took them WEEKS to get our numbers ported out. (Once the other company had them, about 1 day to get active.) I would NEVER recommend Grasshopper to anyone.

Awful!!! Product doesn't work as advertised. Cancelled within 24 hours and they would not give me my money back. 0/10 do not recommend

6 WEEKS TRYING TO PORT MY NUMBER!!!!! RUN FROM THIS COMPANY!!!!! DONT WALK!!!!

THE WORST COMPANY TO WORK WITH. They are thieves. They took $193 & automatically renewed my account and will not give any refund even after I am
Not using the account. Would never work, I never got my clients texts. Do not waste your money and time

DO NOT USE THIS SERVICE!!! THEY ARE A RIP OFF!!! Your number is given to various businesses and you will receive calls from them. You WILL NOT BE REFUNDED should you decided to cancel if you subscribe annually.

Horrible company. I spoke with the reps before deciding to port over my business number. Ported the number. Port was complete and I had to register the SMS and submit a campaign for approval. Everything was approved in a few days but I could still not send or receive text messages. Spent the next 2 1/2 weeks trying to work it out after being told it was nothing on my end and was something on the back end of grasshopper. Everyday was the same thing. I call, I sit on hold, for 20 - 40 minutes to be told that it has to be handled by a different department but will be fixed the next day. The next day I receive an email saying it is all fixed. It was not. I immediately call. And the process continues. I did this for a full 2+ weeks until finally I had to cancel the service and get an entirely new number with a different carrier. Then they refused to provide a refund and the day I cancelled and confirmed it was cancelled they charged me another 33.00. They refuse to give any portion of a refund because its not their policy. This doesnt even include the costs to get new business cards, new truck decals, new shirts and all our marketing and contacting all our clients to switch numbers. When talking to customer service they literally said we will not be dealing with us its not our policy. Worst customer service I have ever dealt with especially because multiple reps told me it was nothing on my end, but there end. I paid for a service they couldnt provide and they refused to refund me the total of $55.00+ they charged me in fees.

Call quality very poor (very quiet, unclear/warbly), sends calls to wrong phone sometimes, transfers calls randomly sometimes. Nothing but bad experiences...

They canceled my phone line without even notification and when I called thinking it must have been a mistake,they said they couldn't tell me why.
No supervisors were available to help me at all.

This is AFTER I already deployed the phone number on my website all my pages and Google. I paid for a year and did almost the work jumped through the hoops to get verified and registered and then this less than 2 weeks after purchasing.

Do yourself a favor and get a different service.

Agent was very helpful, patient and knowledgeable

You guys send so many emails, clogs up my inbox,

we will be canceling services,

Almost a daily email is ridiculous for a phone company like grasshopper.

Absolutely horrible customer service, not willing to take accountability for fixing their services . . paid for two months and was unable to use the service due to the unprofessional make up on the account . . . billing charges were unacceptable and not what i signed up for, I was told caller id was able to be updated but everytime i called a customer it said "Grasshopper" on caller id instead of my business name which I requested to be changed three times . . . really horrible customer service

They just charged my card over $400 for an annual subscription that was canceled a while ago. I called them to get a refund, but they refused stating that I have to pay for the WHOLE year!!!!

Here is the body of the email:
"I hope all is well. I have an update regarding your refund request. My supervisor advised that, as outlined in our Terms and Conditions, all sales are final and we are unable to process the requested refund.

We would also like to confirm that the auto-renewal for your subscription has been successfully deactivated, and your access will remain active until 11/5/2026.

For further clarification, here is the specific section from our Terms and Conditions that addresses our refund policy:

2.2. Fees and Payment. "You agree to pay all applicable, undisputed fees for the Services on the terms set forth in this Agreement or your invoice. Except as set forth in Section 3.3 below or in the Service Descriptions, any and all payments you make to us for access to the Services are final and non-refundable."

What a scam!