Grasshopper Avis 288

I found this service to be complicated. It is complex, clunky, and not at all intuitive to set up or adjust - these days there are far more intuitive apps out there that do the same things.

Next, it is next to impossible to cancel this service. You can not do it yourself. You are told to contact them by email. I contacted them requesting to cancel my account. Instead of canceling it, they emailed me. This was filtered out into my update folder and I did not see it. In a mere 7 days, they canceled the ticket and did not cancel the account.

4 months later I see I am still paying for the account. I follow up searching my inbox for emails and see that they tried to contact me for one week. I see a note in the email to contact them so they can (and I quote) 'quickly' assist me.

I wait 30 minutes on hold. I speak to someone who insists she needs the credit card I have on file. She directs me to the "settings" so I can see for myself. The directions are inaccurate. They do not take me where she says they will. She emails me a link which also does not take me where she thinks it will.

She tells me she can not cancel it without the card number. I ask her why is that - you have the card number. I do not have that with me and I want to get this done now and not wait another 30 min on hold; she lets me know she will have to have that to go on. I state that I am not hanging up until she resolves this and cancels the account. She admits she can use the PIN number and asks if I have that. I have that so I give it to her and she cancels the account (so they do not need the credit card after all).

Throughout the call, even though I have made it very clear that I am unhappy that they did not cancel the account already, she proceeds repeatedly through a script where she asks me if I want a better price, want to keep the number for family use, she hopes I will come back to use their services in the future.

All that to say, Grasshopper operates like a large sluggish robotic corporation. You are a number; they do not actually care that you received the service for 4 months and were paying for something you were not using. "Sorry, we do not offer refunds. That is against our policy"

Staff just follow a script and do not think for themselves.

I advise researching better alternatives - and checking Trust Pilot before making a decision. I sure wish I had done so myself.

NOTE:
I see later that the company responded with a "sorry..." and we are "working to improve".. They did not contact me to offer any kind of refund or apology.

Fine service. Terribly difficult to cancel. Watch out. Auto renews, there is no way to cancel online, and there is no refund.

Once I finally tried to turn off the service, I had to waste an HOUR of time. They make it hard to take your money.

Great product. Can go anywhere with my business and still look and sound professional.

A few weeks ago, I signed up for Grasshopper’s 7-day trial before deciding whether to port my phone number from Google Voice to Grasshopper. However, since I wanted to try out some similar services such as OpenPhone and Voiply, I didn’t renew or extend the Grasshopper trial.

A few weeks later, I decided to actually port my business phone number from Google Voice to Grasshopper and sign up for a paid plan.

I tried logging back into the account I had used for the Grasshopper trial a few weeks earlier and was notified that the account had been locked. I called Grasshopper support, and the representative told me that I needed to register a new account. I agreed, but when I tried to sign up again, I couldn’t because my email address had already been used. Later, Grasshopper support helped delete my email address associated with the old locked account so that I could reuse it.

But then, at the final step before submitting to create the new account and pay, I ran into an error. I was transferred to a Grasshopper support manager. After checking and discussing with the support team, he told me that I was forced to use a different email address in order to use Grasshopper.

Why is it that a user who signed up for a trial, chose not to renew after the trial period, and later decides to subscribe officially, is being forced to use a different email address…?

After that, I decided to switch to using OpenPhone. Grasshopper lost a potential customer—me—just because of a trivial error.

Yes been with Grasshopper for a few years. My renewal is October2025. This time my other cellular company offered a free phone and could port business number over. I called Grasshopper to schedule cancellation. Few days later i changed mind and decided to stay and see if $204/yr plus tx, was still available. Im at $330/yr. Creepy guy gets on phone and says that is my discounted price, and that i paid $463.16 last January 2025. Next person said i dont see that high payment! What was that for??! Pls refund. They said sorry not srry that was in January. The rep said he would send it to billing dept for inquiry?! Ive logged into bank/statement online and saw charge. They have fraudulently charged someone else acct on my credit card! The bank also referred me ro the online criminal website to submit complaint. Will do that too. Buyer beware!! They will randomly charge your debit card whenever they like.

I had one of the most frustrating experiences with this company. I spoke with a representative named Michelle, who struggled to understand simple yes-or-no questions. Instead of resolving the issue, the call became longer, more stressful, and nothing was fixed.

I was denied the right to speak with a supervisor or manager, even after multiple requests. The rep failed to provide a refund for a billing mistake that was caused by the company, and instead offered only a $3 credit on my next bill — even though the monthly bill is $37. That is absolutely unacceptable.

On top of that, I’ve been unable to access my account since early October, through no fault of my own, and I was charged for a second number that I never requested.

The lack of accountability, the refusal to escalate to someone who could help, and the overall customer service experience has left me extremely disappointed. I would not recommend this company based on what I’ve experienced.

So for having good experience with grasshopper.

I don't like that I can't text from my phone number.

Grasshopper provides me with a local number and I can still use my cell phone to conduct my private practice business.

I was initially impressed with Grasshopper's feature set and simple, straightforward pricing, which seemed perfect for my small business needs. I successfully signed up for an account and was planning to port my number over, excited to start using the service.

However, less than 24 hours after activation, my account was abruptly deactivated. When I contacted customer support to understand the reason and reactivate my service, I was met with complete stonewalling. I was repeatedly told by the representative that they could not, and would not, provide any explanation for the deactivation, stating only that they were unable to provide service to me.

This experience is deeply troubling. Abruptly cutting off a customer without providing a transparent reason demonstrates a massive failure in customer service and professional accountability. If Grasshopper is willing to deactivate a brand-new, paying customer without any explanation, I cannot trust this platform to be the reliable communication backbone of my business.

Prospective users should be aware that even if you like the features and price, your access to the service may be revoked arbitrarily and without notice or recourse. Reliability and transparency are non-existent. I strongly advise looking elsewhere.

This works to call one company phone before calling our call center. We use the texting feature every day. Everything works smoothly and we don't have to worry about issues with communication. Highly recommend using this for your business startup!!

I was charged to register my number for texting and got denied twice, even after following their own “AI” recommendations. What a waste of time and money.

The cancellation process is a real pain. They’ve added a virtual assistant that makes it nearly impossible to reach a real human. In this day and age, you’d expect a simple “Cancel” button on the dashboard, but instead, they force you to call them just to only cancel.

Definitely last time using this platform.

Registering an SMS can be painful. If you decide to cancel since they won't register your SMS, they force you to actually call them and hope that you hang up while you are on hold. If you want a refund, they have a "no refund" policy. This company is a scam. There are better services out there. I only used the service for two weeks and it was plagued with issues.

Grasshopper has been reliable until recently we did not receive a text message. The client was able to show that they did send however it did not populate in our feeds. Otherwise the functionality and price are acceptable

I’m pretty frustrated so far because I assume the number that I chose was not fully recycled properly. I’m getting a lot of calls from people thinking that I’m a different business that apparently the number was still linked to. I claimed the number and an paying another $70 a year for it and nothing has changed…

We used to be able to use the app to use basic functions but now cannot. Not sure why things changed to go backwards

My experience with Grasshopper lasted a grand total of three days, and it was one of the most frustrating business decisions I’ve ever made. The system failed on two basic functions immediately:

Logging In: Constant, critical issues just to access the service.

Texting: The core texting feature was completely unreliable.

The Support Black Hole
Their support model is a deliberate barrier to any actual resolution. They push users exclusively into useless chat sessions where the representatives offer the exact same useless, canned resolutions every single time. Despite demanding a direct line to speak with a human, I was repeatedly refused a phone number and never got past the scripted chat wall. It is clear they are designed to defer, not solve.

Predatory Cancellation Policy
After three days of service failures and zero support, I asked to cancel. They flatly refused to refund my money. This is an egregious and predatory policy.

This company must survive by taking a quick money-grab from desperate customers signing up for the first month. God help anyone who pays for an entire year upfront and tries to cancel.

Final Verdict
Grasshopper is a fundamentally broken system run by a company that is not customer-focused and that prioritizes trapping funds over providing a working product. I am in a network with many contacts actively searching for a reliable phone solution, and I will ensure this company is not on that list.

This is a critical failure. Find a solution elsewhere.

Absolutely horrible experience and customer service. This company refuses to refund even though they charged me just yesterday for a service I haven't used in over 6 months. I tried to cancel and thought I had, but was laid off from the company that the email on this account was tied to so no longer had access. DO NOT use this company!!

I just absolutely love grasshopper. I haven't had much experience with any other because this has a ton of features that work for business. Just wish they had more integrations that they work with.

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