Grasshopper Avis 288

I’d like to give Grasshopper a 0. The service has not worked for me well and I’ve been trying to port my number out to AT&T for 12 days now getting the run around. They claim to have released my number but it isn’t true. Meanwhile my business line has been out of service. I’ve spent countless hours on the phone dealing with this and getting no where. They’re trying to hold my business number hostage and I recommend you to not use this company especially for a business number!! You’ll have no way to connect with their “internal dept” that supposedly handles this.

If I could go 0 stars, I would. They have taken money from me several times, including having me pay for a whole year's subscription. They would not let me try to sign up for SMS first, nor would they help me find ways to become registered. There have been charges that were never brough to my attention, ones that their tech team invoked. Do yourself a favor and stay far, far away. They are money grabbers who do NOT care for your actual needs.

What a joke. I had a toll free number with them for my business for 2 years, and used the number on ads , banners, truck wrap , window wrap . Then the website said, credit card on file needs to be updated, so I added a new card but it would keep showing an error so I kept calling the customer service. After many calls, one of them told me” the system has chosen you not to allow you to update” so essentially I would be losing my number. Instead of telling, they just wouldn’t let me update my credit card. If I hadn’t done research, I would have lost my number. So I scrambled to switch to another company. They couldn’t explain why the system wouldn’t let me update the credit card information. Very unreliable for business use. Their contract states that they can cancel your service and number at any time for any reason which makes it unreliable as you wouldn’t be able to recoup your advertising expenses from them as the inactive number would render your $7000 business car wrap useless

Ive been using their service for over 4 years now and Im switching providers immediately. The service so far has been lackluster. Too many dropped calls and very few features. Texting sucks on their platform as well. You will never get a notification you received a text so you have to check every couple of hours manually. Customer service has been hit or miss. You're better off paying a few dollars more with the other guys.

Not impressed that they consider my Hawaii Cell phone # as international so I had to change my personal # and probably leaving them since they are owned by Goto Companies, when I had them years ago was much more customer friendly, everything is upgrade here for this feature. Not Cool

I used Grasshopper's business phone service for two years, but their customer service is not good. When I tried to cancel my service after porting my business phone number to another service, I was not able to connect with anyone, and was on hold for over 20 minutes after filing a case with customer support. I called back the following week and was able to finally talk with someone in support, but they already charged my credit card for another month of service and would not issue even a partial refund! There are many better service providers to use for a business phone.

This guys are a straight scam. They take your money upfront and the service does not work, especially texting. They refuse to refund. FRAUDSTERS

Grasshopper would not accept my ported over number that is essential beacuse I intended to use it for my business, and I need to have access to this existing number. They would not accept it and just kept blaming Google Voice. I worked on this for weeks and finally was just over trying. They now refuse to refund me because of their "terms and conditions" - but the service DID NOT WORK. I am frankly furious right now. What a horrible garbage business to work with.

Very poor experience with this company. My bill came in charging me $11 in taxes on a $35/month bill. I'm pretty sure that's like 35% tax. NO way! evoice is $14/month and you get more features.

This company is shady and no accountability for their terrible business… All the cons you find on the net are true. Please trust the negative reviews they’ve had. They take your money without providing any actual service.
Not a single text message was able to be performed. Frequent dropped calls, poor call quality, missed call notifications, and glitches within the mobile app.
Difficult cancellation. They weren’t going to send proof of my cancellation! I had the representative stay on the phone with me until I received an email to confirm my cancellation.
The customer service representative ignored me and was dismissive.

Terrible product. Deceitful and shady. Advertise a price when paid in full and then add bogus "Recovery Fees/Surcharges" to inflate the price and any "discount" they were advertising.
Plenty of options out there, I strongly encouraging shopping around and staying away. PS - Everything in "non-refundable, and all sales are final".

Straight up scam, Don't fall for it. You need to register your brand in order to send text messages but they will not give you a warning every time you submit the brand registration and will let you register multiple times. I was charged $4, 8-times of 10DLC Brand Registration = $32, I called for a refund and they said they can't give you a refund, plain criminal operation. Stay away users.

Don't sign up for this service. You need to call to cancecl and even if you don't make a single call on the platform they will charge you. Very poor service for a B2B company.

I had a great experience with Joselin Yadira from Grasshopper’s Customer Care team. She was amazing—extremely knowledgeable, patient, and professional. She made everything clear and easy to understand when helping me with my Toll-Free registration.

After our conversation, she followed up with a thoughtful email that showed she truly cared about making sure everything was resolved. It felt like she genuinely wanted to help, not just close a case.

Excellent support like this makes a big difference. Grasshopper is lucky to have her!

Cancellation took 20 minutes, 3 call transfers, and 5 levels of verification--scammy. They definitely rely on people not wanting to go through that and just hanging up and paying. The customer service reps were nice--the absurd process is definitely not their fault.

This software does exactly what I wanted: make and receive phone calls and text from my cell phone and PC. The customer service is great and responsive.

I'm so disappointed with Grasshopper. The lady who helped on the phone was decent, but the company is terrible. My phone number took more than 10 days to get ported, and that was only after I prompted them for an update. I sent them all the info they needed and then when I asked for an update, they didn't respond until after I called them.

Then after that I wasn't able to receive any phone calls or texts. Then the lady spent around an hour or two on the phone with me, patiently fixing the phone call issue. And I was able to finally make and receive calls.

And there is also the issue with the text messages, which they said is fixed where I can RECEIVE the messages, but I still can't send them until I register my number. This part of the process was not made clear when signing up with Grasshopper, and just note that all VOIP companies require this. You basically have to register your number and provide a clear opt-in and opt-out procedure which can take up to 30 days to approve. This is a very unclear process with Grasshopper, and they use AI to review the information before you submit, and the AI keeps changing or giving unclear feedback on what is missing.

It's extremely time-consuming and not at all simple like how they claim on the website. It's been about 3 weeks since I started the process to switch from my previous carrier to Grasshopper so I can keep the number (it's a business number and for my clients' convenience I didn't want to change it). And I still can't receive text messages even though they said that it has been turned on and when I log in to the Admin portal it says explicitly that I can receive text messages but that I can't send them until my registration has been reviewed.

Just don't bother with this company, save yourself the wasted time and aggravation and try something like Nextiva which has a rating of 4.8 here on TrustPilot. Grasshopper has 2.1. I'm very close to giving up on Grasshopper and moving on to something else.

Don't use Grasshoper please if you just start a business. Even if they are unable to help you to met their conditions to use the phone number provided, They will keep your account opened and charge you the full price for usage... and on top, they will charge another full next year again for something not activated. When you call to get some help and refund, the only thing they repeat is thar it was part of the contract and can use their service for another year...and I should have clearly asked to close my account. And repear that I can use it for the next year now because it's paid... how can I use it lol 😆... I requested to talk with manager, company owner, complaint department to be answer as a silence over the phone. In those difficult years of financial hardship I did pay for air, their services cost them nothing to provide. I will have no money this month to feed my kids because I did not write the words "close my account" in the email while THEY are saying in same email that they cannot activate my number... I hope people that works for this company will understand that they are supporting a business men that has no hearth for customers but for them too! Call to cancel is not an ethical process when you cant use a service.
This business should be close.

Grasshopper is one of the top tools that has helped me to grow my small business, VentPro Duct Cleaning in Springfield, MO. Their customer service is STELLAR and the product has yet to fail us!

The bones are there, but there's too many points of friction to getting things done. Other offerings are much better.